Appliance Repair reviews in Inver Grove Heights, Minnesota

Great customer service!!

Excellent advisor and great service

Fast, friendly, knowledgeable, professional. My oven went from crippled to cruising in 30 minutes! Great service.

Professional and honest service with great communication. Friendly technicians.

My sub zero was not cooling like it should so I wanted to ask a question about it….
Technicians can’t receive calls or make calls they are too busy to answer a question.
I will take my business somewhere else….

Update to a previous negative review.

-- Background --

A prior misunderstanding where the options and issues were not sufficiently explained.

-- The details for anyone who want to know --

Old (25+ years) SubZero that my wife likes. There are 2 separate compressors, 1 for the freezer and 1 for the refrigerator. The refrigerator compressor was on the fritz. The tech who came out was aware the old compressor was a model that uses a legally restricted R12 refrigerant (Freon). Current technology requires either replacing all refrigeration components to be compatible with the new refrigerant (R134a) or, waiting to order a replacement compressor, and then replacing this with a special refrigerant blend (R414).

While the previous tech may have been right, at the moment, to replace the entire refrigerator system (evaporator, heat exchanger, compressor, etc.) for the new R134a refrigerant, and this costs $2,500, the options and reason weren't explained.

As a previous AC guy many years ago, and a current technology consultant, the experience and ability to search the internet clarified things. With a little time to explain the differences and options we could have resolved this earlier.

=================

After a call with Mark Thomas, at Thomas Service, we clarified the issues and recognized it was a misunderstanding.

We worked through the problem to come up with a compressor replacement, with a special blended refrigerant (R414) and a new compressor. The R414 is compatible with the oil inside the system, and the existing components, of the restricted R12 system. It was the right option for me being able to wait.

For most people, it is not an option when a refrigerator is out to be able to wait for a couple weeks for a different solution. In my case, the compressor was intermittent meaning it would keep the refrigerator cold most of the time but you had to be careful and watch it closely. This is not usually an option in most situations so the full replacement of all of the components to go to R134a, for the original $2,500, was not wrong.

Just to clarify, Thomas Service did not give me any special pricing or discount, and I didn't ask for one. So this change in review is not because they tried to buy my business afterward. This change in review was because of a misunderstanding and because they do try to make things right if there is an issue.

Travis came to do warranty repair on steam oven and brought us up to speed on questions we had about several of our appliances which are new to us. Tremendous customer service! Recommend highly!

Reckless Driver. The employee driving the Thomas Service Company Van with plates DDV 579 drives completely RECKLESSLY. He was swerving in and out of traffic. When forced to merge this driver would not let me in and when I merged in front of him, he flipped me off. I hope he does not treat the people he services for the same way he treats people when he drives!

Have used Thomas Service Comapny twice for Subzero repairs. Cooper has been the service tech for both visits and he was great. Each time he arrived within the arrival window, performed the repair in a timely manner, and I could tell he is very knowledgeable. Would defintiley reccomend.

Our Wolf duel fuel range encountered an issue where the oven was not heating up at all. After 14+ years this was the first issue we encountered, and naturally we were a little concerned at what it could be and how much it would cost to repair.

We reached out to Thomas Service Co. and scheduled an appointment for a couple days out. The technician called to let us know he was on his way and showed up within the next 15 minutes. He was able to diagnose the issue as a broken relay control board. It was literally fried out and he showed me where on the board it had gone bad. From diagnosis to repair it took about an hour and came in at a reasonable price considering I've seen just the part alone retail for around $450.

From the person taking our service call to the technician who reapaired the issue, all employees were extremely courteous and professonal. I would recommend to anyone in need of a repair to their Wolf products.

Our SubZero freezer was not holding temperature and we called Thomas Service in a panic as we were entering a very warm weekend ahead. Melissa answered our call, kept us calm and was able to get a technician out to see if it could be repaired. Joe arrived promptly and did a fantastic job bringing our freezer back to life. We've had service from Thomas Service Company in the past and they do no disappoint. They are always prompt, courteous, professional and they get the job done. And each time they raise the bar a bit higher and their competition does not even come close. THANK YOU, Thomas Service Company!

I have had a great experience from before I even used Thomas service company. The call center has been great to work with. Tom my technician was up front and honest when he diagnosed my Sub-Zero fridge. Thank you all at Thomas Service Company