Landscaping reviews in Maple Grove, Minnesota

Signed up for service with TruGreen for mosquito control and was to get a callback with our scheduled date for service which never occurred. After two days, I called back to find out why we hadn't been scheduled and was told our account was somehow removed from the system. So, we signed up again hoping this time things would go well; however, we once again never received a call with our scheduled date and I needed to call them to get that information. After speaking with the representative they told me we were scheduled for Thursday, May 31...perfect. It only took a whole week to get the date scheduled but I just wanted the service completed. Thursday, May 31 at 6:30am I receive a text message that our technician was on his way and would be arriving between 8:00-9:35am...I thought great! At 4:06pm, I received a text message that the job was unable to be complete but no reason why. Once again, I found myself calling Customer Service who was unable to help (not sure why they're called Customer Service). They were unable to tell me why it was not completed, they could not tell when it WOULD be completed, they could not speak with anyone at the local branch because there's no way to get a hold of them, they could only send email to the local branch to have them call me (...which did not work the first time because they never called me) I have yet to receive (1) phone call from the local branch and am very upset that after wasting all this time I still could not get (1) service appointment scheduled or completed. Not sure how this company makes money when service is not performed and no one knows how to call a customer back nor did they seem to care when I wanted to cancel. All I wanted was my yard sprayed for mosquito and this has wasted more time and effort than anything. If you're unable to perform a service due to issues out of your control the customer should be next on schedule when the problem is fixed...just saying. Worst service I've ever received from a large company like TruGreen.

TruGreen takes care of my lawn all year around. I don't have to worry about it. They come in a timely manner and let's you know what is going on in the lawn. Thanks y'all!

What wonderful service. They sprayed my father’s lawn after he passed away and then proceeded to send the bill to collections. They sent no bill, maybe they sent it to his email? Doesn’t matter, they know the address and maybe next time they could send a letter. Perhaps they don’t have customers long enough to have one die. The lawn looks like garbage and their spray treatment seemed to make more weeds grow. What a dumpster fire of a company, terrible service. If your bill gets lost or their email goes to your spam folder most companies would maybe try sending a letter to the house where the service was performed, not tru green, they will mess with your credit rating instead.

This company is just trash. I had a driver pull up to my house unscheduled. Applied a product onto my lawn. Leave a flag saying lawn was treated. When he went to leave the bill, he noticed he had the wrong house and just left. He never let me know what he applied. I have an appointment for a treatment with a reputable company, but without knowing what the Trugreen worker applied, I cannot go forward. I have called multiple times and have received the exact same response. That a manager will return my call and let me know what they did. They never called....

Jonathan has always been great to work with - he answers questions and gives advice.

TruGreen lawn service is fine. Back at the office, not so good. Last year they put a note on their invoices they are going to bill by email, never asked us. 4 months later I get a letter from a collections agency, missed 2 payments. I called and they told me they switched, but who reads all that stuff, and plus, I get a thousand emails every day, I didn't expect a bill thru email nor would I agree to it. I paid the bill over the phone. They asked if I'd like to continue service, to which when I find a good alternative I will switch. I said no, I'd like to continue. They said they essentially can no longer trust me so need a credit card they can bill automatically, BUT, they have stopped the automatic email thing due to all the complaints. Nice.

*UPDATE*
Now I am not having issues with billing, but the service has gone way down hill. We can barely see any evidence that any granulars were left. It seems the last 2 applications were rush jobs. I have decided to start doing it myself again.

I had a very productive conversation with my technician today. She was very great knowledgeable about lawn care service.

Today was my first experience with TruGreen. I had a conversation with the gentleman about my yard, and the lawn treatment he provided today. He was very informative and courteous.

My beautiful yard is very deep green compared to the neighbors.
I have no dandelions, clover, or mosquitoes! My technician answered all my questions and gave me advice. Thank you TrueGreen for a yard I am proud of.

My Trugreen representative was very detailed about what he was doing and how it will work. Also the weather will not have any impact on the repellant.

Noel did a wonderful job. Thank you for providing tree services and for taking the time to explain the presence of bugs on my tree. I appreciate your expertise and clear communication.

Just had my grub control treatment done! David L, the technician sent me the most details of notes on what I should do on my end for this treatment to work! Love this! This attention to detail is what I am looking for, for the best looking lawn in my neighborhood!

Very professional, arrived early, explained what was happening and asked if I had questions to let him know.

Do not start an account with this company. If you ever cancel their service they will never leave you alone. I used Tru Green for about 1.5 years. The first year was alright, no spectacular improvement but there was steady slow improvement so I let it go.

The fall of the first year it all started going bad. They scheduled an aeration. The city had tore up and replanted the front 8 feet of my yard, so I called and specifically told asked them to not even touch that area it was the cities responsibility to repair it but to please go ahead with the rest of the property. They said they understood and would note it. When the day came, not only did Tru Green aerate the area they said they wouldn't, they dug giant mud ruts with their machine, and did the same in a large portion of my neighbors lawn. We are not talking like foot over a confusing property line, they went all they way to their driveway.

I called and complained, they offered nothing in recompense (let alone to my neighbor), but when I asked they assured me if the city refused to keep up the repair in that section due to their disaster they would fix it all. Against my better judgement I let them continue well into the next summer hoping it would get better. As the service did not seem to improve my lawn I called to cancel.

During this call they stated I should have been calling to get extra visits, and it would have been at no extra cost. Seems silly pay to have "lawn expert" at my property monthly and I need to tell him what he is doing isn't working. They ran through script repeatedly until they finally gave up and accepted my cancel.

Since then has been no better. I get a call at least once a week from some poor phone worker clearly forced to aggressively stick to their script and try to get me to come back. I get constant mail, both at the house and email. I have asked for the calls to stop nicely, I have explained their service and response was terrible and I don't want it anymore. If I accidentally answer the call I am forced to hang up on these poor workers because they're forced to try to keep me on with the script.

They are awful. Hire someone local, with actual lawn professionals.

My lawn care specialist Max did a fantastic job taking care of my lawn over the summer. I haven't seen him for a little bit but I am very pleased! Always polite and takes such good care.

I had a lawn that looked like it was in poor health and reached out for help and TrueGreen came in for the rescue. As the treatments began to happen and the weeds began to die off and the fertilizer took place and the lawn took to the beautiful dark green I was loving what was happening. Their communication is absolutely stellar. I highly recommend them to everyone!

Charles helped me pick a plan that was affordable and fit our family’s needs. Service technicians were timely and friendly and on autopilot. I didn’t have to schedule or assist with anything it was great.

TrueGreen came back for a free service due to weads growing in my yard due to neighbors neglect of caring for their yards. Happy they retreated my yard. HOWEVER I have notified TruGreen on several occasions to blow off my sidwalks of products used to treat my yard!!! It NEVER GETS CLEANED OFF!!! I own a dog and it is very unsettling the sidwalks are covered with their products. As I walk into my house it literally gets tracked into my house! NOT GOOD!

Jonathon is the best and I only want him to treat our lawn. He takes the time to explain the treatment to me and our lawn has never looked better. We had a different service a few years back and their chemicals fried our lawn. So grateful for Jonathon.

First time using in several years. Tired of how the lawn looks and want to be the best it can be. Adam is very professional and did a nice walk through explaining everything. Was very pleased with the service and now looking forward to a more healthy yard without all of the weeds. Thank you Adam for your attention to detail and helping to improve the yard

10/11/23 today Tyler was here and did the treatment. Very professional and the lawn is looking better since I started the program again and have listened to the advice of each tech about leaving the lawn longer. It is looking great. Thank you for all the advice and the professional techs that have been here