All reviews for Errund

My place was trashed after a few airbnb guest came and held unauthorized party. My regular airbnb cleaner refused to clean it. So I was left panicking. Fortunately, I called errund and they were able to send a cleaner same day to clean. Thank you so much

Jake and the crew are indeed the best house cleaners! I've used them five times across the years to clean my place. They had always met my expectations and left my place spotless.

I'd definitely recommend this service to anyone in Minneapolis looking for a house cleaning.

Booked a service for mother's day gift. Managed to get a booking online the night before. I was shocked that I could get a last minute clean at only $26/hr and $25 same day fee. Still this price is cheaper than what other services are offering if they even offer at all - most other places if not all have no service at such short notice. I lated booked a service in Madison where I go to school which you can read too on my profile. My cleaner was great she arrived a little late but due to traffic and clean well according to the checklist

My parents came to visit so I had to book a last minute cleaning. My goal was to find a reasonably priced but good cleaning. I found it really easy to place a booking on their website so I decided to give it a try. I wanted to do same day cleaning but that would have incurred an additional $30. There were able to accommodate me the next day. The cleaner came and did her magic for 4 hours. Needless to say, my house was in such clean and tip top condition that my mom did not nag at me a single time the entire visit.

I moved to Minneapolis a month ago on a short notice and needed a move in clean. Was glad that Errund could send a cleaner the same weekend. Cleaner was on time and brought her own supplies. She cleaned according to their checklist which included bedrooms, bathrooms, kitchen and living room. After the cleaning is completed, I noticed specks of dust on some surface areas. I called their customer support and they offered to send someone back to touch up. I was hesitant at first but decided to give it another try since I understand that everyone makes mistakes (plus my cleaning was done at night so it might be hard to see dust on lighter surfaces?). Cleaner came back the next day apologetic and immediately recleaned the problematic areas. Would definitely use their services again since their cleaning is satisfaction guaranteed!

Errand was fine for awhile- I used them about three times in 4 months or so. Then they cancelled on me 3 times in a row 30 mins before each cleaning. They are not the service they used to be

I’ve used Errund a couple of times and have been less than impressed. I always book the recommended time and the cleaner finishes with an hour or more to spare. My bathroom is never complete (which is 90% of the reason I schedule a cleaner...) and they do very little dusting and inefficient vacuuming. They frequently reschedule after confirming an appointment and today they first wanted to move my 2pm appointment to the next day or day after next. Then they asked to come at 11:45...and then showed up at 1pm. The satisfaction guarantee is a dumb policy. Why would I want someone to come back who did a sloppy job in the first place??

Scheduled and they didn’t show up. Gave them one more chance and it happened again. Very poor communication. Do not use this cleaning service.

They were a no-call no show for a cleaning appointment. Multiple calls, messages, and text support chats went unanswered. I would advise everyone reading this to stay away from this service!

We hired a cleaner to work at our home after a renter moved out. COMPLETE JOKE. She argued she was here 9.5 hours but didn’t have time to do it all!

Do not hire this company, I hired them, paid, and on the day they were supposed to come they were 20 minutes late, when i called to ask where they were they said the cleaner called in sick. I then called around 15 TIMES, and left multiple messages. This is a joke of a company on all levels. Do NOT hire this company.

This is a horrible cleaning service provider. The person of contact, Jake is rude. They clearly do not have experienced cleaners. The person who came to clean the house did his best but was clearly not experienced and did not leave the house clean. This is a complete waste of money and it was a terrible experience.

The cleaner was 45 minutes late and missed several places and things. I sent pictures in to the support team and requested they send someone else. They refused to send someone else but wanted the original cleaner to come back. Why would I want a cleaner who I know can’t do a good job to come back? I will not be using this service again.

The cleaning is not acceptable. The vent wasn’t wiped, the microwave wasn’t cleaned, neither were the counter tops and other surface areas. There is still hair and dust balls in the corners of the floors. The bath tub and toilet weren’t touched. It seems as though they did absolutely nothing here . I have management coming today at 12pm to look my place over, now I have to actually clean myself. I have plenty of photos and text to prove it.

Terrible experience... very minimal cleaning was done (entire rooms missed, zero dusting, bathroom missed). I called to ask for them to make it right, but they just made up excuses, and never apologized. Shocked that anyone can get away with this these days. See photos. Yes, those are "after" shots of their cleaning. We actually keep a pretty tidy house so they only needed to do the basics.

Do NOT use this service!
Scheduled 6.5 hours, two cleaners stayed less than two hours. They said there was mold and it was "dangerous" and they didn't feel safe (according to Jake). As I texted to Jake, how dangerous is old lettuce in the fridge (we had removed all food from the fridge), carpets that needed vacuuming (cleaners wanted to use our vacuum), and a dirty toilet?! Cleaners did some cleaning but never touched these and left before any of these were cleaned. Happy to send photos of what was not done (photos are mine and Errunds).

It's a scam.

They were supposed to come and clean at 2 pm. They tried to change the time to 5 pm, and that time did not work for me, but they would not cancel without charging a cancellation fee of half the cost of the cleaning. I decided to make the time work instead of paying for nothing, but then they decided they needed a photo copy of my DRIVERS LICENSE in order to charge my credit card. I noped out, thinking that if they couldn't charge my credit card without the photo copy, they couldn't charge for the cancellation fee either. I was wrong, and they did.

Total scam. Avoid them.

My fiance booked this for a cleaning the day before a wedding shower that was taking place at our house. The night before the cleaning person attempted to reschedule. The next day she text her and said that she had to go to the emergency room and needed to reschedule. It seemed a bit suspect as she had tried to reschedule the night before.

We asked If they could send anyone else and they said our original cleaner would still be there later that day. It doesn't really line up that of you have to go to the ER youd be able come a couple hours later.

We had to push to get our money back without a fee.

DO NOT USE THIS COMPANY. Only giving 1 start to actually post the review. Incredibly poor cleaning and customer service from Jake (manager?). We paid $100 for multiple hours of cleaning to have very little actually done before hosting an event at our house. When working with customer service they offered to send another person out but the event had passed so the cleaning was done ourselves and no longer necessary. No refund of payment but they offered 1 hour of future services when we paid for multiple hours. Definitely look elsewhere for any cleaning services of any kind. This company is terrible.

So i would like to leave a very long and informative review. This is a company/business that does not deserve to be established. Customers, employees and other seeking employment or services from here, beware! first it is very easy to become a cleaner for this company, however that doesn’t mean that everyone is a “professional” cleaner. We, the employee, has to buy all of our own supplies. i only did three jobs total for this company and I had to buy supplies three times because the houses I cleaned were so dirty and needed professional detailed cleaning. Next, I’d like to address money. I have not yet been paid by Errund, not in full. I had been owed only 132 dollars. i was first told the system saw I cancelled so it was difficult to process, then it was I had the wrong name, finally I told “Rob” which i believe is a fake name or person, that I wouldn’t do another job until i got paid. I was then sent only $64 dollars. I continued to request payment. I continued to call and email. I was told many excuses. I finally posted some reviews of negativity about not being paid. Several others have similar posts and comments. I reached out several more times to Jake the actual owner of Errund. I was then told that If I remove my negative reviews I would be paid. I screenshotted because I was going to post it either way, but I did remove views to see if he would be truthful and ethical and pay me, but he did not. I could write so much more, But i will also leave several pictures here. Please customers do not book with this company. Cleaners get paid half the amount you pay when you book. So you’re not getting a cleaner for $26/hr you’re actually getting them for $13/hr (what I was paid) and people seeking employment please beware. you will lose money and be robbed from this company.

These people are WORTHLESS!!!! I signed up for cleaning every 3 weeks. They 1.) Arrived with zero cleaning supplies for the floors. 2.) They only cleaned the lower level of my home (4 rooms) + the bathroom. 3.) They left scratches inside my toilet. The manager Jake was pitiful. He scolded me for not booking the extra hour the extra hour or so they suggested. There were 2 Cleaners! I don’t believe they would have gotten to the entire upper level with an extra hour. The manager also told me from a picture I sent “It didn’t look like a scratch to him.” Which is interesting because he’s not here and certainly doesn’t know went on here. Save your money and go some place else. When I complained Jake offered me $5 and a free hour. Completely unacceptable.