HVAC reviews in Plymouth, Minnesota

I had been having trouble getting service to replace my AC from other vendors. On the eve of a 100 deg day (dogs would especially suffer) I contacted Nate who stopped over SAME DAY and determined it was obviously shot. He sent Jeremy and Caleb (great guys) the NEXT MORNING at 8am and they were on time and did a fantastic job installing a new AC for me and by 2pm the whole place was cool!! I know they were busy too and the pricing was actually lower then competitors. 10/10

Fantastic company to do business with, very professional. Our AC went out on Sunday (96 degrees). We called our home service plan company on our 22 year old AC Unit on Monday, no response by Tuesday. Called Sabre on Tuesday, Nate was out to give us an estimate that same day. Called Sabre the next day on Wednesday and talked to Kelly who was great. Very polite and very professional, excellent communicator. Scheduled the install for the following day on Thursday morning at 8:00am. The installers called at 7:45am letting me know they were on their way and would be there at 8. The installation guys were great as well. I can’t say enough good things about them without sounding over the top. Gave us a full recap of the installation, their cleanup was so good you wouldn’t have even known they were there. They also provided tips on annual maintenance.
I would highly recommend them.
Great Company.
Great Service.
Great Value.
Well done Sabre!
Thank you.

Outstanding service, Jason installed a new Aprilaire Humidifier for me on August 15, 2023. He is very professional, knowledgeable and detail oriented. Sabre installed my furnace and air cleaner 17 years ago. When it is time for a replacement furnace and air conditioner I will definitely have Sabre do the install.

Sabre did the HVAC in our new build DR Horton home in 2021. Since then our furnace and air have gone out on 4 separate occasions. Unfortunately their warranty is only 2 years because that's the minimum the state requires.

Sabre installed our HVAC/Furnace in our brand new build 3 years ago. Since then our furnace has been nothing but trouble. They were out 3x last year to repair warranty issues which took over 2 weeks to repair.

When our furnace stopped working again this week we were told our gas valve had failed due to no condensation trap ever being installed over our air intake/outtake.

They refuse to warranty their labor and only care about the money they get paid for coming out.

Honestly I would never use them again.

Worse HVAC company in the area. They rip you off when warranty comes. If they are responsible to fix the warranty, forget about getting scheduled. Beware of this dishonest business.

A++ outfit with real customer service. Went in circles working with three other shops but Sabre made it so easy with no pressure and honest pricing. Install was prompt and clean. Highly recommended!

Horrible business service. Do not ask them for any HVAC repair. They can put you in trouble and have you spend a lot more than you should. If you have a part under warranty, forget about getting that replaced by Sabre.

We were limping along with our AC. In less than 48 hours from the initial call to Sabre, we had met with the sales person to select the model we wanted and it was installed the following morning. Everyone was professional and courteous. Thanks Steve, Grant and Jason for the quick response time, it wasn’t a summer to be without AC! Sincerely, Rick & Jenny

We wanted to have a gas line installed to our kitchen and were referred to Sabre by one of our friends.
The overall experience from estimation to completion of installation has been great. I've interacted with multiple people throughout the process, and everyone was easy to work with.
Nate was the first one to come for an estimate and he explained clearly what needs to be done. We got the estimate in a couple of hours. I then worked with Kelly in setting up the appointment. She was super helpful in organizing the installation and also getting an appointment with the city inspector. Jeremy and Carter came on time and did an exceptional job with the installation. I have asked Jeremy quite a few questions about the installation and inspection process and he answered every question in detail. After they installed the line they came back half hour before the inspector was scheduled to be available in case the inspector showed up early. Even though it was not in the initial contract, they took the time to install the cooktop without any additional fees. They checked all the fittings thoroughly before they left and the left all the areas clean. While they were on site, I asked for an estimate for another job and got that estimate in a few minutes.
We also got an estimate with another company earlier and Sabre gave us the best quote.

I HAVE TO PERSONALLY THANK Troy & Nick !!! Troy was on site within an hour, listened to my long story and basically managed my angst with professionalism and compassion! He even followed up the next morning before handing off to Nick who arrived promptly to install the new Meter-horn and he also listened to my sad story and stayed on site until the city did their job and he got it all fixed quickly. So grateful for these two. Absolutely the best service was provided along with putting up with my sense of humor! I would personally request these two if ever I need these services in the future! THANK YOU TROY and NICK! And thank you to Sabre. Always the best service - you have now installed my furnace/ AC / Water heater and now fixed my plumbing so I’ll be a client and recommend you to all.

I am not going to be able to say enough great things about this company and their people, but will share my experience. I had been told about them from a person in my condominium who was having an air conditioner installed. I happened to be outside the day they pulled up and went up to the truck and explained my situation of needing a new unit and I was having bids done and I would reach out to their office. Jeremy, the lead installer said, let me call out estimator and see if he can possible come out today. I received a call from Nate, the great as I refer to him, within minutes. He was out within 45 minutes and also told me he had a cancellation and he could get me on the books the next day if I decided to go with their company. They came in with the best bid, I chose SABRE, and Jeremy and Carter were out the next day right on time! Nate was professional, responsive, and such a decent person that I was thrilled to have met him! Jeremy and Carter were also very professional, kind, and responsive to any questions or needs I had. In addition, everything looked so fantastic and clean when they left. I would refer this business to anyone I know, and I will as I always refer good businesses and contractors to people that are looking for work to be completed. Kelly, the business manager in their main office was also another person who was so helpful and responsive. I know I called and emailed her quite a few times, but she was always so nice, caring, and professional. I am so lucky I ran into Jeremy and Carter in our building's parking lot. I can say after two weeks without air-conditioning, I finally got some fantastic sleep last night! I don't want to have to pay for anymore expensive installations, but I guarantee if I do have any, I will go straight back to SABRE. Thank you all so much, it was a pleasure meeting you and it was an incredible job you completed for me!

We have been using Sabre for our heating and plumbing needs for almost 10 years. Recently our water heater needed to be replaced and we had to change sizes due to new regulations. We have had excellent service with Sabre and will continue to use them for our future needs.

Condensation leak from a 4yo furnace installed by Sabre. I was willing to pay for the trip charge, but not 30 mins of them re-gluing the PVC joints and re-tightening a clamp for $150. Didn’t want to admit fault for a faulty installation on new construction.

The worst HVAC service company so far I have dealt with. No matter what the emergency is, Sabre doesn't care. They wouldn't schedule any service even in case of emergency. Stay away from Sabre for HVAC repair.

We had our regular winter prep heating system check today and a problem was found (inducer motor). It’s a pricey but necessary replacement situation because no one wants to turn on their heat for the first time and find out it doesn’t work. SABRE installed this system for previous owners and we have maintained our service contract for the past few years, keeping up with maintenance. I am consistently pleased with the professionalism, timely appointments, and willingness to educate shown by the service staff. The office staff is also responsive and friendly in the phone. Thanks for keeping us cool in the summer and warm in the winter, SABRE team!

Having Sabre do the replacement of my 25 year old AC couldn't have gone any more perfectly. They were professional, transparent about cost, and followed-up.
When it went out (during a super hot week!), I contacted a half dozen companies to give estimates. The first one was Sabre, the company who put the original HVAC system in, and whose owner, when it was a smaller company, used to do my furnace tune-ups. So there was already a trust factor there. But they were also #1 in price and delivery among the other estimates.
EVERYONE I worked with was top-notch. Grant, who came out to do the estimate, encouraged me to get other estimates (even suggesting questions I might want to ask), and impressed me in the way that he never knocked or spoke against any other companies. He was 100% up front with the bottom-line pricing, no hidden or unexpected charges, and he didn't try to pressure me or upsell me to something I didn't need. Rosie, who scheduled the install (really quickly!!!) and facilitated payment, was a very calming presence as I was stressing out on the phone, and she even found an electric company rebate for me. Jason, who did the install, very calmly worked around the road construction mess going on at the same time that was curtailing some access to my home. He was efficient and fast, professional, extremely pleasant and didn't get annoyed by all my questions. His experience was very obvious. Even when it started raining, he just put up the umbrella and kept on working. He explained everything thoroughly to me, and made sure before he left that I didn't have other questions or need other explanations.
They dealt with getting the building permit from the City, so all I needed to do was schedule an inspection. On a scale of 1 to 10, they were definitely a 10, and I'd use and recommend them for any other HVAC needs.

We had a whole home air purifier/filter installed and they did a fantastic job. Everything looks and operates perfectly. They were very friendly, and respectful of the home as well. After the installation they showed us how it works and how to change filters. We really appreciate their work!

If you need a new water heater first don’t buy a Rinnai On Demand water heater and for sure don’t use Sabre as an installer. If you ever have a question or problem what you get from Sabre is look in the manual and from Rinnai is go to our website for general questions. All I’m trying to get help with how to increase the temperature from the basic install settings. There are much better companies to do business with.

Original Review: Would give them negative stars - especially after Jeff's reply - if I could.
We tried to rely on them twice in the past, first to fix our water heater in 2021and now to check on our water softener plumbing.
Regarding the water heater, they tossed me a list of parts and left, asking me to call Rheem since the equipment was still under warranty. Of course I couldn't answer the questions Rheem's rep. asked since I'm no plumber/technician. Long story short it took several days and multiple phone calls between me, Sabre and Rheem to get hot water again.
Today my wife called to ask about the water softener plumbing and, boy, was she upset with the customer service person. I heard the conversation and the guy was really rude.
It seems to me Sabre prefers to serve builders or contractors that offer bigger jobs. It'd be nice if they were explicit in the scope of their service.

--------------------------------
12/09/24 Update: Jeff did point out an inaccuracy in my timeline, which I fixed in the original review. I also make it clear in my original comment that we were looking for plumbing services, not maintenance for the water softener per se - which we'd know had his representative listened to my wife.
All other comments he made are off and reinforce my perception that they don't listen to the customer. For instance, Jeff mentioned that we got hot water the same day Sabre was in my house. That isn't true since they didn't have the parts. It took several days and the support of Robert Thomas to get the heater fixed since the issue wasn't only the burner assembly. Was it up to Sabre I wouldn't have hot water still today, given that their records don't have other parts.
He also mentioned that the technician explained the warranty issue to me. He hadn't. Rheem acknowledged the equipment's warranty was still valid. Only Sabre's installation warranty was off, and I paid for the labor costs. Sabre didn't help me save anything. Rheem was actually asking how I got to the conclusion on what parts needed to be replaced, but I'm no technician and Sabre's reps refused to get on the phone with them.
Jeff also mentioned he hadn't heard from us in a while. That was by design. We avoided Sabre as much as we could but since they installed our softener, and it had been a while after the incident with the heater, we tried them again. But they hadn't changed. Our key request on the softener was about adjusting the plumbing Sabre did years ago, when they installed it - nothing wrong with what they did; we just wanted to adjust it. I'm happy to report that one of Sabre's main competitors gladly did it for us. My wife did ask about water softener maintenance, and the rep was annoyed by the question, so we now know they don't provide such services. Oh, had anyone from Sabre's bothered to ask, Jeff would know we're living in another home now. But they rely better on their inaccurate records, it seems...

Sabre has serviced both my air conditioner and furnace for many years. I have ALWAYS been COMPLETELY satisfied with the work performed along with the professionalism and knowledge shown by Jeff, the service manager, and the technicians.