Chimney Doctors

JoshK.’s team (including Nick S. and others) was great to work with. They were friendly, communicative, and flexible. The project just wrapped, so I cannot speak to longevity, but initial impressions are great. I would be happy to have him and his team do other projects in the future.

Separately, I wish the office-based/sales team was better to work with. Their initial assessment of the project fell short and additional work was only identified after Josh’s team started the project. When photos were shared, it was clear that this issue should have been obvious to a trained eye. This Miss limited our ability to get competitive bids and added thousands to our bill. Looking back, when I made my initial call I was told there would be a 2hr inspection. That did not occur, which is why the work was missed. When a third issue was identified by Josh’s team (so thankful he brought it to my attention!) the sales team said they would come out to inspect with a camera, but that also didn’t happen.

If it weren’t for Josh’s team I would be completely unaware of these major problems with our chimney. I’m thankful for his communication and integrity. I wish I could say the same for the other side of the team.

Ryan was amazing. He was here for two hours and initially he thought he was going to have to come back, but he got the job done. He discovered some wires that had been installed incorrectly and saved me a lot of money. I gave him a good tip. You guys should definitely keep this guy.

Hal met with us to give us information on a wood insert. He was very thorough and answered all our questions.