Bathroom Remodeler reviews in Vadnais Heights, Minnesota

Ended up with a great looking bathroom from Five Star. Sales process was great thanks to Jennifer. Love her no pressure and thorough approach. Scheduling was easy and timely. Demo and install day was a little rocky due to communication between crew- keep your paperwork and notes from the team. Peter was on top of them and got it sorted for us. Custom glass install takes longer, but was worth it to make the shower look seamless and glass team was great. Before, during, and after pics included. Flooring, trim, and shower replaced. Great office staff at Five Star Minneapolis!

Very happy with our service. We chose this collaboration because a family member worked with them in the past, and we're happy the results met our expectations. I loved the in-home consult for designing our space and I'm very impressed with the warranty promises they've made.

It started out bad AI scheduling for appointment. took six tries to book an appointment When the salesman came out I asked about replacing an existing fan (wired and vented) was told they would need a HVAC expert that they did not have to install a replacement I shut down at that point maybe a electrician but not a HVAC expert. No contact from me after that. Later they contacted me and offered a $5000 discount. Another month two texts asking for a review I did no business with them and they are asking for a review for what giving me a quote? Later a card in the mail saying they had reviewed my quote and there were some things they could do to reduce the price. today another text saying I could get a discount by referring someone. All this for no business just a quote. Hungry for business? Do not like pushy sales. Will not be following up.

Amazing job done from the very beginning to the final Step. Pete did a great job mapping out what I wanted which was not a normal request. Devon did an amazing job Installing my new bath and walk in shower. All done very professionally and very neatly. He kept me informed every step of the way. Devon was amazing about detail and about what I liked and disliked. Cannot thank this team enough for doing what I have imagined in my head for like 15 years. This was just a normal tub with shower now a wet room with walking shower and tub. Love it.

⚠️ Please Be Careful — My Personal Experience With “Five Star Bathroom Solutions”
I want to warn others to proceed with extreme caution when considering Five Star Bathroom Solutions.
What I am sharing below is my personal experience and my personal opinion, but I feel it’s important for people to hear.
From what I personally witnessed, the workmanship on a project I observed was deeply concerning. In my view, the quality was so poor that it left the homeowner with serious problems, including pre-existing water damage and mold that were not properly addressed before new materials were installed. The situation ultimately required the entire bathroom to be gutted and redone, and the homeowner was not compensated for the cost of the resulting damage.
In my experience, the company charged around $22,000 for the bathroom, and when concerns were raised, they offered a small amount of money back—around $2,000—in a way that felt to me like an attempt to appear cooperative while avoiding real accountability. I also witnessed a situation where the customer was asked to sign paperwork limiting their ability to leave honest reviews. This is just what I personally observed, and it concerned me enough to speak up.
Over the course of this project, I documented what I believe to be significant installation issues:
Work done directly over wet areas, water damage, and what appeared to be mold
Little to no proper floor preparation
Old mortar left in mounds under new installations
Angled or unlevel toilet placement
Shower components that were not what the client believed they were receiving
In my professional background—having worked on hundreds of bathrooms and thousands of job sites—I have never seen workmanship or customer handling like this, nor have I seen a situation where such issues were not reimbursed or corrected.
I also worry that vulnerable individuals, such as elderly homeowners or single parents, could easily be taken advantage of in situations like this—especially when financing is involved and the homeowner is left responsible for payments even if the work wasn’t done correctly.
Before choosing any contractor—this company or any other—I strongly recommend:
Getting multiple bids
Asking for transparent documentation of all materials
Checking verified reviews and references
Working with reputable local installers who take pride in their craft
In my opinion, I would not personally recommend Five Star Bathroom Solutions based on what I witnessed. I am speaking up because I don’t want others to go through the same experience

I had a tub to shower conversation done with Five Star, and they were great to work with. Good communication, quality product, and they really did clean up after. Highly recommend!

Greatly exceeded my expectations. Meticulous work and precision. Cleaned everything at the end! Removed a large soaker tub! Love my new walk in shower and have received many compliments from friends and family. Already have friends who are going to hire them because they have seen mine. Highly recommend Five Star Bath Solutions.

I initiated my rebuild of my forty year old half bath off my master bedroom Dec 19th, 2025. A couple of weeks were skipped due to the holidays. The project including final city inspection was completed February 24th. Everything went perfectly with the schedule 5 Star Bath Solutions laid out. The work crew were professional and efficient, and what impressed me most was there were two small glitches that came up and 5 Star resolved them both within one day of their recognition. No hassle, just we will do this to make the project perfect, making the change the next day. I am very happy with my new shower and flooring and gladly recommend them as bath contractors.