Appliance Repair reviews in Madison, Mississippi

Very efficient and professional. Ordered parts for our dishwasher and oven. Came back and installed the new parts. A pleasant man to deal with.

On time. Service tech, Rodney, was very polite and knowledgable. Called and texted before arival. Repair was done right the first time.

Great experience…technician was very courteous and diagnosed the problem quickly. Parts were ordered and in less than a week he retuned and completed the repair.

They did not provide a 30 minute courtesy call I requested, and then said I had to reschedule when I couldn't make it home in 5 minutes (and the technician was rude about it). There was little effort to remedy the situation on my scheduled date. They rescheduled me 4 days later (including a weekend).

Gary Brooks with Mr. Appliance, came to my house and was AWESOME!! He was friendly and told me everything that he was going to do and took pictures of what the problem was. Since he left, my washer has been running perfectly!! He left me his card and told me to call if I had anymore trouble with my washer. He also told me to call Lowe’s and request Mr. Appliance for problems with my other appliances that I purchased from Lowe’s. I have to give Mr. Appliance and Gary an A++!!

Called on August 21 to order dryer repair.
I was told they would arrive between 12-4 on the 23rd.

No call from Appliance repair. I called them at 4:17 and was told it would be a week out before they could come!

I said GOODBYE!!

Technician was very professional however he advised me that my part would be in Monday/Tuesday after I paid in full on Friday!!! Never pay in full. The lady who schedules all appointments had the nerve to tell me that I'm on schedule for the Following Friday..After I called and complained. I'm not a stay home mom! I work for a Living! She wanted to schedule another week later... She's horrible! Was very nasty.. I will never use them Again as I had a choice because my appliances are covered under home warranty... Pissed because I should've just called American Home Shield..

Start to finish, the most organized technician / maintenance company I’ve ever seen. Got a txt and email confirming the arrival time complete with picture and end result was great as our dryer was fixed. Gary is a legend.

Contact them in October 2021 to repair double wall oven. They were prompt in coming. The tech was very polite. Informed me that the mother board for the lower oven would have to be replaced. Was told that I would have to pay half of the charge for the part and service call which as almost $300. I paid the charge and have never heard from them again. All future calls were answered by an answering machine with no return calls. I went to the address on the website and the business is no longer there.

Contacted them to fix an LG Refrigerator. Fridge was under partial warranty, parts only. Between them and LG could not get Mr Appliance the needed information to start the repair process. Seemed like their process was busted from what LG was telling me after 8 chats and 2 phone calls and multiple emails and calls to Mr Appliance. Finally went with Main and got right on for service, without needing all the other necessary (or unnecessary) information.

Edit: Yes, I"m from Madison, WISCONSIN and yes, I was in contact with your staff. Your staff NEVER ONCE told me that you weren't an authorized LG warranty repair place. They only kept asking me for more info from LG, and kept me waiting for 2 days. Then when my fridge was repaired today, they new repair place told me they've fixed many appliances that have been previously repaired by Mr Appliance

David is a great asset whom did wonderful service. Thanks to him and his office crew.

We had an appointment for 3 days after my call. They had to reschedule for 3 more days later. They "inadvertently" cancelled our appointment over the weekend. Then sent us a reminder Sunday night. Didn't show up on the scheduled day and blamed it on accidentally cancelling our appt. Do NOT use these guys unless you have a a month to waste waiting for them come to your house.

Darrin did an awesome job taking care of our issue. He was knowledgeable, professional and just a nice guy. Y’all are fortunate to have employees like Darrin representing your organization.

The service tech that came to check the problem with my freezer was very knowledgeable and friendly. He made me feel confident that repairing it was the best option and did a great job!

The technician was very knowledgeable he knew what he was doing, what he was talking about, I would definitely recommend. 💯

Great experience! My technician Gary located the problem with my dryer quickly and was able to order the parts I needed for it to run again. When he came back with the parts he got it up and running within minutes! Would definitely recommend!

Mr. Rodney was very professional and a pleasant service technician. He got the oven working again. And Sara, who answered the phone was also pleasant and helpful. I recommend them.

The technician was pleasant and friendly. Work was completed in a timely fashion.

Technician was knowledgeable about what was wrong and very professional

My appointment was at 4:30. I LEFT WORK EARLY and arrived home at 4:22. After some waiting around, I looked outside and that’s when I noticed the door hanger that read “ sorry we missed you” with a time of 4:15 written on it. The rep came early, then without calling, left before the actual appointment time. I called the company who claimed he couldn’t turn around because he was already at his next job. They offered nothing to rectify the situation outside of wanting me to reschedule for a week away! No way!! I’d already been waiting a week. Called a competitor, will never use mr. appliance again...but I will continue to look for formats to spread the word that this is how they do business.

They were on time and they were very polite and professional and knowledgeable about what was wrong and fixed it immediately. I told them how much I really appreciated them.