All reviews for Cozy Solutions

Hands down THEE worst company I have ever worked with! I have had a water issue that has been delayed due to their negligence. Instead of taking accountability, I just got off the phone with the supervisor, Bryan and we just had a very interesting screaming match (: I would give this place 0 stars if I could.

The service guy came out two times all he did was took my hose a loose. He ran hot water down the drain pipe. The second time He took pictures & said he would have to call my insurance people. He lied he told them it’s nothing wrong. He’s unprofessional.

We were referred to them through our home warranty company. They came out and checked out the issue we were supposed to get our gas line fixed on the water heater. The 1st problem was they made an appointment with us to come between 12 noon and 3 pm, so around 215 I hadn't heard from them so I called, the dispatch guy and he said oh they got held up so it will be today but pushed back about an hour, ok so 430 rolls around still no call or no show. I call back and they said oh they didn't call you, we will have to reschedule for another day. Ok the day after next came they came with the part and when they got to our house they started working and said oh the office ordered the wrong part, we're going to get this expedited and call you back tomorrow (which was a Saturday) to fix the problem, today is Friday of the next week (did I mention that this problem has been occurring since May 11th today is June 7th!

Then on top of that when I call to check on the status the people won't even answer the phone like they are checking the caller id!! I have called and left several messages and still don't have a water heater valve, this is the most UNPROFESSIONAL company I have ever encountered, please stay away if you want your service completed. I usually don't leave messages but I had to let you all know how unprofessional this is.

This company called me at 1:52pm and said that he would be at my home in 21 minutes and told me that I had a 30 minute window (after they were out of their service call window of 11-2). At 2:17pm Kabren called me and told me that my 30 minutes were almost up and he has 10 calls a day and that he just spent 2 hours on another call (which isn’t my problem). I politely asked him if he would stay because I was in route and needed 10 minutes (because I was leaving work), he said yes! When I arrived at my home at 2:25 he was gone! Never again! When I called the company he apologized and said that he was going to call the technician and “get his side of the story.” Well it’s a Friday and it looks like I’ll have leaky pipes over the weekend! How inconsiderate and I left work 2 hours early! If he wasn’t going to wait, he should’ve told me that and I would’ve rescheduled with my warranty company and wouldn’t have had to drive 40 minutes home!!

Avoid this company at all cost! Very unprofessional and don’t seem to care about their customers. We currently have NO water and have been without water since Monday. We were scheduled for Thursday evening between 11am-3pm, a tech did not arrive until after 6pm that day with no call or explanation. He was here for maybe 15 minutes before telling me he had a rough day and would have to come back tomorrow and that it would be $650 out of pocket (not covered by my warranty) which I find out later from my warranty company was a lie and I should not be charged out of pocket. Fast forward to Friday and they cancel on me again and tell me they have me down for Monday morning first thing. Now it is Monday and they are once again pushing it off telling me Tuesday. Finally I reach out to my warranty company today and he reaches out to this company and they blatantly lie to them saying that I “never agreed to the repair” but I’ve been calling them everyday since Thursday. Not to mention no one reaches out to you to explain anything from this company, every single time I have had to personally reach out to this company to find out anything about my appointment and the guy answering the phone acts inconvenienced anytime you call. Extremely unprofessional, I would not recommend if you are looking for quality or timely service.

My insurance company assigned cozy solutions to fix a leaking toilet. The cause of the leak was missed diagnosed and cozy solutions charge me $150 to caulk the base of the toilet. They also said my flush valve needed to be replaced and replaced it. Not only did the toilet continue to leak but began to continuously run creating an additional issue. My water bill skyrocketed this month as a result. The worst part was when I called and left a message regarding the problem I did not get a response back. My insurance company did not get a readied response either. Out of the blue I received a message that they were coming to fix the toilet Again. Finally this technician diagnosed and fix the issue correctly. Unfortunately time and money have already been wasted.

My home warranty company assigned them to my claim on a Monday. They were supposed to come the next day… I took off work and never heard from them. I called them multiple times and the warranty called multiple times and they did not answer. I wasted a full day off. I called my warranty on Wednesday morning and they finally got them on the phone. Magically they called me. I told them that they had to come on a Saturday because I could not take off work again. The owner told me they would contact me on Friday to set up a time. Guess what… no call!!! I called my warranty company Saturday morning and they told my warranty company that they would be here between 11-1. At 2 I called my warranty company telling them that they had not showed up and will not answer my calls. The warranty company called and could not get them to answer.

I would not refer Cozy Solutions to my worst enemy!!!! This is beyond unprofessional and unacceptable!!!! How can you run a business and not even have the common courtesy to answer a call or even just tell the truth?!?!?!?! I own a small business and I would never ignore a customer!!!!

My warranty company contacted Cozy Solutions for a water heater leak in the attic. They called promptly and scheduled to come out the next day between 9 and 1. At 1:30 I started calling them, I left a message. Called them a couple of more times. 2 hours later called the warranty company and let them know. They called Cozy Solutions with no luck. Around 7 I had to call the warranty company back to let them know that I never heard back from Cozy Solutions and they contacted another company to come out. Will not recommend Cozy Solutions.