Appliance Repair reviews in Billings, Missouri

If you have a whirlpool product under warranty or service pointer, and you are in Springfield area, don't go to the assigned provider, request this provider. Have a washer issue covered by a Whirlpool service pointer. Did not have a good luck with the originally assigned provider who did not know how to communicate professionally, how to track an order, and did not know where was my part after 3 weeks. Eventually I have to request to switch a provider and happen to work with Accurate. Within 2 weeks, I have my washer back. Huge thanks!

This company handled a warranty issue with my Whirlpool Washer. They were amazing. The time frame was exactly what they said it would be. They were very professional and timely in this fix.

They were sent to do a warranty repair to fix my dishwasher that was less than a year old. The issue was the heating element wasn't working. The repairman said that the issue was that there wasn't any Jet Dry in it and then left. The dishwasher heating element isn't working and it isn't drying the dishes. Now they're refusing to come for a second time after I had to make a second warranty claim. ***I put Jet Dry in the dishwasher after they came the first time and it didn't change the issue***

Will not work with this business going forward.

Very unprofessional and hateful! I will not purchase anymore apiancez that use their services ....

They were great

They have been to the house 3 times and the washer is not fixed after 2months of waiting for parts.i would not recoomend them whaat so ever

Bobby came out to fix a wire on our washing machine and was nothing but kind, professional, and fixed our issue in no time. Highly recommend!!!

120.00 for diagnostic. This fee was not communicated when I called. I wasn’t able to get a repair due to this cost of a 5 minute visit.

100% recommend this business to anyone in need of fast & reliable washer repair! I was in a bind and Matt was quick to the rescue! He quickly identified the problem and had me back up and running in no time!

I woild 100% recommend this business to anyone in need of fast & reliable and honest. I was in a bind and Matt was quick to the rescue! He quickly identified the problem with my stove , cook top and oven repair and had me back up and running in no time!

Professional service all around. The process took time but not at the company’s fault. The wait time was waiting for the parts to arrive that would fix my refrigerator. Once diagnosed properly and parts in hand the problems were solved. Will return if any other appliances malfunction.

This repairman, Brad or Matt, was sent to my house March 17, 2020, to repair my oven. Once he saw it needed to have a wire reconnected, he told me he would come back tomorrow with another guy to help. He took my 100.00 cash as a deductible for my home warranty co., went to his truck and left, I called and left messages, he never called back or answered calls from me or the warranty co. Now its October 20th and I accidentally called his number, he answered! I told him my complaint, he said he never worked for the warranty co. But he also had been here a year before to fix my refrigerator. I guess Ashley Reynolds will have to be called next.

Our technician was Bobby. Bobby called in advance and showed up during the slotted time. Had a newer looking vehicle which does mean something to a customer. After a quick introduction, he took a look at the refrigerator and figured out what the problem was. The repair was completed and everything put back together. Then there was a quick explanation of the issue which I really appreciated. The entire visits was maybe 20 min. Thank you very much

Extremely helpful in assisting with a malfunction of ice maker that flooded my home twice that the appliance store knew was a manufacturer defect, and tried not to honor costs. Accurate appliance was able to assist in rectifing this problem, fixed the issue ( delayed due to part availability because of Covid and the large number of parts needed United States wide as most of the refrigerators had to recall and fix this issue) so no fault of the repair company. They were prompt, honest and forthcoming with all information. They assisted in providing information to the insurance companies, the Better Buisness Bureau, and the Manufacturer to help us receive compensation.

Not one to leave bad reviews but I do not recommend! *Inaccurate* diagnosis of my washing machine. Spent 5 minutes at my house, didn’t even listen to the noise it was making and said a part needed replaced and was told 7-10 days. 2 weeks goes by- had to get ahold of them to figure out the part status- it was on back order and no estimate of when it will ship. There was zero communication to let me know this. Found the part locally myself, replaced it, and it was NOT the issue. In fact, we didn’t even need that part replaced, it just needed tightened and put back together! It could have all been resolved on the first visit. Called to let them know, said they would call me back and have not heard a single thing. Very disappointed in the skills and customer service we have experienced. Definitely seems like they just came to get a quick $100 on the first visit.

I absolutely do not recommend this company. Came looked at dishwasher and put hose up higher that was great. Then came dishwasher leaking has warped my wood floors stayed 10 minutes said nothing was wrong. Refused to answer calls. Then when I complained to warranty company. They said they have pictures of dishwasher full of cockroaches. I said your a liar, well I have a picture of one on top of dishwasher. Refuse to service my warranty. Don't trust them period

They came out for a warranty repair. The technician came in for less than 10 minutes and walked out saying it was a drain pump issue, wouldn’t discuss more on what caused it. Just said they would call me when the parts came in. They’re backed up for 2-3 weeks on parts. So I called GE back and asked for another company, one that wasn’t gonna walk in and out under 10 minutes. They sent a new company and that technician fixed my washer same day no parts. He said it was a manufacturer issue with a chip. My washer is up and running fine again and I did not have to wait 2-3 weeks for a part.

I can only give this company high marks, because they fixed my appliance in a timely manner. After having my Lowes service plan provider send out a company located miles away and rude customer service, I am thankful to have been assigned Accurate. They were also respectful in all their interactions. I am still unclear as to why Lowes did not first assign this company, rather than go with a company located miles away and a 2 week wait time to even make a diagnosis.

I called this business to help with a dishwasher repair and Matt was very respectful and helpful with getting it completed in a timely manner and I have not had any issues with it since. I decided to go back to them when my over stopped working and I was about to go spend the money on a new one. Matt and Heather were able to get the part ordered and fix the oven in a reasonable time. They saved me from spending more money on a new one when the repair was easier than I thought it was. I recommend giving them a call before you go out and spend money on buying a new appliance because Matt can most likely fix the issue.

4 separate service calls, spanning over a 4 month period, 3 separate technicians, and our dryer was still not repaired. While in the process of repair they managed to damage the interior drum so that it spins out of balance. I contacted my extended warranty service to see why Accurate wouldn't call me back and they stated that Accurate had wrote the ticket off as "operational, working as designed." I was assigned a different repair company and the dryer was fixed on the first visit.