Ferguson Home

I have never had a worse experience. We purchased a new dishwasher on ferguson.com in March, it was installed and has never worked correctly. We have been reaching out to get this resolved for almost 6 months. We have had EIGHT visits to our home. Today is the last straw, our sales person (Megan) has repeatedly dismissed phone calls, not responded to emails and not followed up. She promised us last week that the new unit was at the warehouse, to be delivered no later than tomorrow. We started calling today to get a delivery time…guess what? No delivery scheduled. We called and asked to speak with her, but she was with a customer, we asked to speak with a manager, that person was supposed to call us back. Couple hours later, NOTHING. Called again and asked to hold for the manager, after 30 seconds I was dumped in to voicemail, called back and got the recording that they are closed. We will never buy anything from Ferguson again and I highly recommend you don’t either. The customer service is the most awful I have ever encountered…and I still don’t have a dishwasher. Unbelievable.

We absolutely loved working with Rebecca and Natasha at Ferguson Home Chesterfield location. Rebecca handled our return quickly and without any issues, and kindly introduced us to Natasha. From there, Natasha was incredibly knowledgeable, attentive, and made the entire process feel smooth and enjoyable. Her guidance and attention to detail really stood out, and she took the time to truly understand what we were looking for. We’re excited and looking forward to getting our kitchen completed with Ferguson Home!

Great options and friendly staff. They were able to help us find the perfect solution for our home and get the products ordered for us.