HVAC reviews in Eureka, Missouri

We had Future Aire install both a new air conditioner and furnace at our home a few years ago. The individual who sold us the units made us feel comfortable during the initial sales conversation. He wasn’t pushy nor was he aggressive like some who are in sales. Both our units have been operating well and we haven’t had any issues since installation.

Our most recent AC tune up was also very pleasant as the technician explained everything he was doing and took the time to teach rather than simply ‘get the job done’ and move on to the next one.

We definitely recommend Future Aire and plan to keep using them for the foreseeable future.

Jon showed up exactly at 8am, was very courteous and took the time to explain things to me as he started on the A/C check up service. Even after using our hose he wound it back up in perfect circles and made sure to remind me that my garage door was still open. That made me smile! This was my first appointment with Future Aire and it's good to know that this family run business will be there for me in the future if I need them. He made recommendations to start budgeting for a new unit in the future since the one I have is a bit old. Overall I am very satisfied with their service.

Jon V. arrived on time for our scheduled appointment time. Jon was very friendly and knowledgeable. He answered all questions we had and serviced our unit inside and out. We are very impressed with his work. We highly recommend Future Aire to anyone for heating and cooling needs. We also highly recommend Jon V., it was wonderful working with him!

Jon at Future Aire always gives us fast and great service. He’s very knowledgeable and we know that we can trust his advice.

We have had great success with Future Aire. Total satisfaction from the time we received a quote for the replacement of our furnace/air conditioner a few years ago. They did a fantastic job when they did the installation. Jonathon is a fantastic young man. He comes twice a year and services our furnace/air conditioner. He is respectful, punctual and very informative. We would certainly use this company in the future.

I've been a customer of Future Aire Heating & Air Conditioning for the past 5 years. The service has always been stellar, which is why I have never considered changing to another provider. Recently, my system stopped working and the technician was on-site within hours to diagnose and fix the problem. They are knowledgeable professionals who are focused on providing great service. I will recommend their ac repair Wildwood service in my local area.

I had a new A/C and Furnace installed. The guys did a great job. They answered all my questions, were professional, and respectful. They left the house clean, and the work looks clean and professional. I was able to get a top of the line Carrier Infinity system for a fraction of the price of lower end equipment quoted from the larger outfits in town, and from what I can tell, there was no sacrifice in installation quality. I'm looking forward to continuing to do business with this company.

Horrible!!! Had Kevin come out to repair our AC. Replaced motor for $1065.00. Motor sounded worse than when he put it in, in a weeks time the fan blades were mangled & stuck. Called them back now will NOT replace blades stating he doesn't know what size the blades are & that we needed a new unit. Not only that, but it would cost another $400.00 Yes our unit is old, but in no way should that effect the blades from getting stuck or mangled after a new motor install. I've complained & even received a call back from owner. They r only interested in selling a new unit & making $. I know this repair is possible & when we get it done either by ourselves or someone else I WILL BE POSTING AGAIN!! I would give a minus star if possible!!!

Jason was fabulous, so nice and professional. Explained everything clearly.

I recently contacted Future Air to inquire about pricing for a service visit after our AC unit stopped blowing cold air. The person I spoke to on the phone was polite and provided information about the service visit. She explained that there would be “service visit fee” and “Repair Fees”. They were able to schedule an appointment with Johnathan, their technician, within an hour of my call, which was impressive and appreciated.

Johnathan arrived promptly and seemed knowledgeable about AC systems. He quickly diagnosed the issue and explained what was wrong with our AC unit. However, this is where the positive experience took a turn. When it came time to discuss payment, I was surprised to learn that the total cost was significantly higher than what I had been quoted over the phone.

During my initial call, I specifically inquired about the pricing for the service visit and explained what we had already tried in attempt to fix it ourselves. The representative on the phone failed to mention that there would be an additional diagnostic testing fee. This lack of transparency about the pricing structure was frustrating and put us in an uncomfortable situation.

Given that we were on a tight budget, we had called in advance to understand the costs involved and ensure we could afford the service call. However, the unexpected increase in the overall price caught us off guard and left us in an even more hardship than we were in prior.

Feeling deceived, I immediately called the main number to discuss the discrepancy. The same representative I originally spoke with answered and acted as if I should’ve known when she said “repair fees” that didn’t mean cost to repair system but that it meant service fee & diagnostic fee.

While Johnathan's diagnosis and professionalism were commendable, the miscommunication regarding the pricing left a sour taste in our mouths.

I hope that Future Air improves its communication with customers, ensuring that they provide transparent and accurate information about pricing during the initial inquiry. It is crucial for customers to feel confident and informed about the costs involved before scheduling a service visit. Had the pricing been clearer and consistent, our experience with the company would have been much better.

Jonathan was the service man for our AC. He was professional, thorough and courteous. He wore shoe protectors to avoid tracking in our house. He completely cleaned our condenser core thoroughly and put the grilles back on. The office person was courteous and helpful, and helped us get an appointment within two days. I would recommend Future Aire to anyone needing HVAC service.

I need to say that we were lucky enough to work with Future Aire Heating & Air Conditioning for several years. We had them replace our furnace, and they did a phenomenal job. We had no problems with the heating units after the installation, and their crew was exceptionally professional and knowledgeable. All in all, I highly recommend them if you need furnace repair.

The owner is kind of a jerk.

The blower motor in my AC as rattling pretty loud. I got an appointment asap for Thursday morning. It was a “clean and inspect.” The tech showed up, looked at the rattling motor. He quoted me a price for a new one. I said yes, please asap. I called 2 times the next day and left messages. Finally the owner called at 5:30pm on Friday of Memorial Day Weekend and left a message. It said, “I wouldn’t be interested in putting a new motor if that old of a unit. The whole thing needs to be replaced. I’m out of town and I’ll call you after the holiday weekend on Tuesday.” Gee, thanks.

Well, it quit on Sunday. I had to call another company. The other company came out and put a new blower motor in with no issues.

Tuesday, the jerk calls. Says the other company shouldn’t have replaced it. Then plays scare tactics and tells me how my family could become asphyxiated and die having an older furnace. Then charges my credit card more than what the original quote was for. And they never did the clean and check.

He left me no other choice but to call someone else. Seems they only want the big ticket items. They were nothing but a hassle, and cost me more money for nothing.

I have been using Future Aire for over 10 years now. They have always been there when I needed them, whether it was an emergency issue or to provide routine maintenance. Recently, they replaced my system and the quality of the work is amazing - I am so thrilled with the local ac repair service I receive from them. They are a company that genuinely cares about my satisfaction as a customer and will not stop until they know everything is perfect.

Jason arrived on time and did a great job!

Jonathan was so professional, nice, and efficient. He was able to quickly figure out my problem, he quickly fixed the issues, and kept me apprised at all steps along the way. I always had an option at each step, and the price was very reasonable. We’ve used this company for 25+ years, and have been consistently happy with their work and their prices. All of their service folks are amazing!!

We have been clients of Future Air for many years now. Everyone is so professional and courteous. Anytime we have a question they are so helpful and willing to take the time to discuss our needs. They come out twice yearly for cleaning and to service our unit and any time in between, if we need assistance, we know we can call them, and they will respond very quickly. They are a wonderful company with a desire to provide quality services to their customers. Thank you, Future Air.

Jason did a fantastic job cleaning and servicing our heater for this winter. Great service!

Had an issue with my A/C unit. Gave Future Aire a call first thing this morning and by noon my unit was repaired and running perfect. I highly recommend Future Aire for any of your heating and cooling needs.

Jason was very polite and helpful. Answered lots of questions and was quick to figure out the solution.

Jonathan arrived early, explained the issue and promptly repaired it all being kind and courteous. Would recommend this local company.