Appliance Repair reviews in Hazelwood, Missouri

Receptionist/scheduler was extremely rude

Very unprofessional rude and hung the phone up mid conversation

Well i called on a Sunday & on google it says 24hrs. Thanks for wasting my time update please

A major ripoff! The tech did absolutely no checks or troubleshooting! Do Not Use!

Very poor customer service - from the answering of the phone line to the lack of concern during the brief phone chat - if you have options choose someone else

Hazelwood Appliance Repair came quickly and fixed the problem! Now my old fridge is working again. I don’t have to buy a new one, thanks for saving me money!

They were here on time to fix my oven door. They’re knowledgeable, professional, friendly and prices were fair. We’ll continue to do business with them personally and as a property manager.

Parts and labor fees were the lowest any company quoted. Repair of our washer was fast. Thankful for the quick and excellent service!

DO NOT USE THIS COMPANY!!!!!!!This is an answering service who also answer for University city Appliance Repair. I was given times two days in a row stating a technician would come out. The first time they called me just before the appointment to say the tech had an emergency and would not make the appointment. The 2nd day the tech never showed up and I called them. They again told me a tech had an emergency. This company is not reliable. Horrible!!

I specifically stated that my water filter was cracked and leaking. I provided the model and was prepared to give the serial number, but was told it wasn’t needed. My purpose for providing the serial number was to prevent exactly what happened, the technician arriving without the necessary part.
My appointment was set for between 8-11a, the technician arrived at my home at 11:10, then sat in front of my home in his car until 11:20. I noticed that he was on his phone, so I called him and asked was he coming in, he stated that he was finishing up on a meeting.
Three and 1/2 hours and 75 dollars wasted. I cannot recommend this company at this time..

I can't give you a review of service because i cannot get a person to come out service my issue. I called made an appointment between 2-5pm yesterday which was missed then we arranged for an appointment for 10-11 today which was also missed and they charged my card $75 for prepay visit and they have failed to arrive in both situations.

I don't know why businesses believe that their time is more important than the customers time. But your not gonna be in business long if you start wasting other peoples time.

Douglas R, the technician that worked on my washer, left the washer in a horrific position. When I attempted to use the washer, water poured all over my basement area. It was deplorable. He did not give me an opportunity to load my washer to see if it was operable. He left and said the job was done. However, it was not. I attempted to call him using the phone number he called me on, and he never called me back. I call Sear immediately because the water had damaged my carpet and other boxes, luggage, etc. I had in my basement. Sear said they would put in a text message to him and he should call me immediately. However, he never called. I was so upset that he did not see if he had done the work properly before he left my home. And he never called at all. I think there should be some kind of reprimand for such an action as this.

Mrs. Geraldine Manson

A dy did a great job making sure that my riding mower is repaired and is up to date. You see that I am hard of hearing and made sure that I understand the situation and what he was going to do. So thankful 😀

I told us he didn't like our smart thermostat and weeds is the reason my air conditioner wasn't working if he took the time out to take cover off he would have saw my coils is messed up like I have a leak or something very disappointed in years right now my mother is 69 years old and we trying to keep it cool as possible in house and he didn't even take the time to look at it he got to my house at 9:06am and left at 9:15 am and I have video he stood out side and looked at didn't even take it apart

Marvin wad the best. Informative. He shared every detail as the issue of the repair was discovered. He took the extra time to repair the refrigerator/freezer leak & check with the manufacturer 's assistance resorce to nake sure he did everything correctly. I was lucky to be on his appointment list today! Please take care of Marvin, Sears!

Mr. Ozzie was very professional, polite, and respectful of my home. If I ever have to have any repairs to my refrigerator or stove I will request him if that's at all possible.

The technician did not show up or sevice my air-conditioning no one service my house from serious at all no one has been to my house I have not signed any paperwork I have not paid the premium I have not seen anyone come here from Sears or talk to anyone who came here from Sears I give you a zero rating because they never service my house and made up no one gave me service a receipt this is unacceptable Timothy did not service my air conditioner he never came to my house he never did anything and sent the receipt so Timothy Forge my name on doing Services here that was not rendered it is unacceptable

Andy is very knowledgeable and professional. He always makes sure that he is providing top notched cost-effective service for my lawn tractor.

I think this company is terrible sears used to be a name you could trust. I have three different appointments that they made between seven and four First of all, who takes 8 hours out of your day for a service call? That's ludicrous number 2. They wait till five o'clock to tell you they're not coming.. Who can take off work like that... This was the worst experience that I've had since I've been dealing with choice home warranty. I will ask them never ever to send me a serious person again.. Don't get me wrong, the person himself. He was finally came. You did his job but it took from November to January. To resolve my issue. This definitely makes me rethink if I want to use choice Home Warranty next year i'm glad I only bought it for 1 year

I learned more about caring for my mower each time this technician comes out. I will use this service anytime I have an issue or need regular maintenance in the future.

I lost a day of work because the technician did not call or show. I received a confirmation email stating they would be at my home between 2:50pm - 4pm. I had to endure 93° heat in my house. Horrible!!! Apparently, my appointment was bumped to service someone else. If the technician was overbooked, would he not know this before confirming my appointment? The worse part is they didn't email until after my schedule time.