Appliance Repair reviews in Independence, Missouri

I had a bad washer and they had it repaired within 2hrs of calling so I bought a fridge and I think this is a excellent appliances store and the costumer service was amazing .and I will bring my lawn mower there for a tune up next week .. thank you you for your services highly recommend kc services..

No call no showed 2 times never answer the phone and never return calls wish I could give zero stars

UNTRUSTWORTHY PEOPLE!!!

I wouldn’t even give this place a star! My husband took my tv here last year September and we have not gotten our tv back. We only needed the back lights fixed on it and he tried working on it after 2 months of having it. When trying to work on it, he tried to use a shortcut to fix the lights and ended up breaking the screen and is now saying he’s waiting on a screen replacement to come in. He’s been telling my husband that he’s been waiting on a screen to come in for the past 3 months now. I am under the impression that he is not going to fix our tv now that HE’S BROKEN OUR SCREEN! I will update this whenever or if we get our tv fixed.

OF COURSE THAT WOULD BE YOUR RESPONSE!!! DONT TELL PEOPLE YOU CAN FIX SOMETHING AND THAN SAY YOU CANT!!! OWN UP TO YOUR MISTAKE!!! Thank you for letting me know I can finally pick up my tv AFTER SO LONG!!!

EVERYONE YOU HAVE BEEN WARNED!!! This company is not trustworthy!!!

I wish I could give negative stars.... they were no call no show, 3 times and the first time they actually showed up they were 5 hours later than my original time slot.

This company is awesome!!! They came out to do some warranty work on my washer and got it done. Dylan (tech) and James (owner) were extremely professional. Highly recommend!!!

Thank you to Jacob for coming out to fix our washing machine he was an awesome repair guy and he was straight forward with everything thanks again for coming out to fix it you did amazing job

Great dryer service repair. Jacob was very knowledgeable and courteous. Would highly recommend.

Jacob was extremely professional and communicative. He even explained to me the process he Wes taking to fix my 2 in 1 combo

We couldn't be more pleased with Jacob's service and professionalism today. He even explained things to my husband as he was working on our stovetop. A+

Despite the negativity surrounding appliance repair and th hassle of warranty repairs etc, the office staff at KC Services made me feel welcome, at ease, and the above and beyond courtesy, communication, knowledge and transparency we received from Jacob the technician made the whole family feel comfortable knowing that our problem was his problem and that they will see the entire process through to completion !!! Thank you all!!

This company repaired my Maytag washer on warranty. Unfortunately 2 months later my washer had another problem. They were excellent at communication and repairs. Jacob was very professional and accurate at diagnosing the problem.

I had a positive experience with Jacob repairing my washing machine. He took his time and explained the process of the repair. He answered all of my questions and was very knowledgeable.

My 2 month old Frigidaire refrigerator’s icemaker quit working. Frigidaire gave me a few places to call locally. I set an appointment with these people for 9/17/25 from 8-5. On the 17th at 4:07 pm I left a voicemail that I had not received a call or show from them. At 4:41pm I left the same message since they were supposed to be open til 5:00 pm.
9/18/25 I called and spoke with Michelle who scheduled the appointment. She said the tech came by and I didn’t have a shut off valve so he couldn’t repair it. I told her “he” either is confused or lying because I have a shut off valve and no one came to my address or called. She asked to further investigate and call me back. She called back and said the tech had diagnosed the problem over the phone with me and had to order a part. I asked her what was going on? First one story then another while my icemaker isn’t getting fixed. She gave me an appointment the following Friday from 8-5. I asked to speak to the owner and he was conveniently on another line. I asked her to have him call me. Never received a call from the owner and never saw or heard from a tech. I called Frigidaire, they attempted to contact them at 4:00 pm and got their voicemail. The Frigidaire tech came 9/24/25 11:30 and fixed the problem! I would not give one star if I had a choice.

I was extremely disappointed with the (not so) service I received from KC services. Would not even give 1 star. Staff was very rude, no updates for weeks, extremely unreliable.
A summary of my issues over MONTHS of trying to get a freezer part replaced.
Sept 7th- purchased the freezer from NFM (was not cooling correctly)
Sept 15th- appt scheduled for KC servicemen to come out on 9/19 to evaluate.
9/19- service man no show, no one answering phone
9/20- got ahold of someone and appt was rescheduled for the 22nd
9/22- service guy came out and stated they would “get replacement parts ordered and have them within a couple days and then be back out within a week to replace them”
9/29 - called for update, hadn’t heard anything. Was told parts were ordered and they were waiting on them.
10/6- Called for update and was told parts had just been ordered on 10/3
10/16- was told a shipment had arrived and they would check to see if my parts were there. Called that evening and next day with no answer.
Called every day multiple times until 21st attempting to get an update, then Contacted Frigidaire customer service and they attempted multiple times to get In Touch and eventually got ahold of someone and was told they had my parts and would be out to replace them the end of the week. I then called to verify and was told they haven’t gotten through the shipment yet to see if my parts had arrived and was told to stop calling cause they can’t get anything done when the phone keeps ringing…(however, I didn’t know that the phone could take up so much of their time when they aren’t answering it or shutting it off completely)
11/5-11/7 phone won’t even ring through, haven’t heard anything more about if my parts have been received. (Shipment came in 10/16)
11/9- got a call in evening stating they could come 11/10 to replace parts. Scheduled for 2-4pm
11/10. No call, No show. No one answering phone. Main line still going straight to voicemail that’s not set up.
11/11 attempted calling multiple different numbers associated with KC services . Was instantly placed on hold then hung up on and no one answering when I call back.
Contacted Frigidaire customer service AGAIN- was able to get in contact with Debbie from KC services after multiple attempts. Was told technician was sick yesterday and they had to reschedule. (Would have been good to know, have now wasted 2 full days waiting around for them) Debbie was to call me to reschedule “as soon as she got of phone with customer service”.
Did not hear from anyone the rest of day.
My Husband then called customer service very upset and got appt rescheduled for 11/18
11/14 was contacted by Debbie to verify appt on 11/18 0800-1200
11/18- expecting servicemen 0800. Have not heard from anyone at 1130 so called Debbie and they said “Chris” was supposed to be here first thing this morning and they would call and figure out where he was and call me back.
No return call about the 3rd no show from “Chris”. My Husband contacted NFM and told them we were fed up and would not be using KC services and something needed to be done. NfM agreed to deliver a new freezer on 11/24 and take the broken one back
11/18-4:30pm Debbie called to say she got ahold of Chris and that he forgot to come first thing this morning and he’s not feeling well so it would have to be next week sometime. Told them we were done dealing with them and had gotten it figured out.
11/24 NFM delivered new freezer and all is well.

They failed to show up for an appointment between 8-12. I was told I would recieve a call to be informed of my time slot first thing, no call. I was told the technician would call on their way, no call and no show. Spoke with a representative at 1215 and was told they would show at 315, surprisingly no call, no show. Completely unprofessional and cost me two days off work, today and whenever I am able to schedule with a different reputable company!!! I tried to call them at 330, no answer. Highly suggest no one uses them. If you have a warranty claim from Square through NFM, request ANY company that is not them.
Read above....I called at the end of my 4 hour window of 8-12 which was failed to be fulfilled by you. Your phone representative gave me the choice of 315 after I complained of being home from work. I was home from 8-130 nothing from your end. No communication until I called, again after my 8-12 winfow. Another day was all your folks wanted to provide until I pushed back.
Square Trade also tried calling your office when I called to complain and with no answer from your company for them.

Jacob was phenomenal! He fixed my fridge ice maker efficiently, explained everything, and was super nice and professional from start to finish. Highly recommend!

They gave us the run around for 6 months on repairing our refrigerator and then told warranty company they fixed it and closed ticket and got paid and our refrigerator is still setting in pieces from where they took it apart for last 6 months waiting to be fixed. Would never ever recommend this company to my worst enemy. I would call every week or two to see if parts were in. Was told let me check and I’ll call you back. Not one time in 6 months did they ever call me back. 5 different technicians were sent out over the 6 months and always with wrong part. The turn around of employees is insane.

Jacob was super nice and helpful. Would highly recommend and would definitely go threw them for future repairs. He fixed my dryer and explained exactly what was wrong and how to avoid future repairs.

Submitted a service order through Frigidaire and this company was contracted through them to service from refrigerator. Since we had a warranty the company selected who would be working on it, or I would never have used this company based on reviews. Let me tell you, they did not only meet the expectations of their terrible history, they managed to exceed them by being even more terrible. September, claim initiated. Oct 2, service person came and stated we needed two new parts. Oct 20, called after waiting almost three weeks and left a voicemail. Waited another week to call again when my voicemail was not returned. Someone answered and claimed Frigidaire had not mailed the parts and they would look into a potential back order. As a courtesy I gave them an additional week to investigate. After that week I called 15 times and left multiple messages begging for someone to communicate with me. I called and a man answered (had previously only been a woman) and he said she had gone home for the day, it was 3:30. He promised she would return my call the following day. I gave her two day. She did not call. The following week my husband called and it was answered on his first call. They were clearly screening for my number, when I had done absolutely nothing wrong. I had not been rude, I literally just needed a timeline and to know someone was trying to fix my refrigerator. The person told my husband the issue was that their service person who could fix compressors had quit, but they had just hired someone who could fix our fridge and they would call us back by end of week to schedule our repair. No one call. It is now Nov 18. I called Frigidaire to tell them of my experience and they told me no one had ever ordered the parts. Frigidaire attempted to get in tough with KC Services and they did not answer their calls and the voicemail boxes were unable to accept any more messages. Despite telling Frigidaire explicitly that I did not want this company coming to my house again they rescheduled them for Nov 25. They did not show up. Called Frigidaire December 2 and they finally scheduled one of their own service people to come to my house. I did not pay for my services as there was a warranty, but the stress this has caused and time I have spent dealing with this company is immeasurable.

Jacob was excellent! Perfect communication before arriving. Jacob made sure there was no issues even after leaving. I highly recommend!

Jacob did a fantastic job. He was professional, knowledgeable, polite, friendly and completed the repair in a timely manner. He was able to answer my questions and concerns without any problem.