Insulation Pros

I'm so frustrated for my friend, Autumn Nelson, and the way Insulation Pros handled this situation. They came to do work at her house on March 10, left a door open all day without telling anyone, and her elderly, sick cat got out. Kitty was 15 years old and needed medication twice a day to survive. It's been two days, and she's gone.

What makes this even worse is how the company handled it. Josie, the president, straight-up lied and said they didn't have Autumn's contact info--even though they had texted her a week before. She also admitted that one of their workers, Tyler, called her to ask if they should secure the cat, and they STILL didn't bother to let Autumn or her property manager know.

Instead of taking responsibility, Josie blamed Autumn multiple times, yelled at her for 12 minutes, and even had the nerve to say she "would have never let something like that happen to her own animals."

Autumn has been absolutely devastated, and honestly, I can't believe a company would treat someone like this. Their negligence led to the loss of her childhood pet, and their response was nothing but blame and excuses.

I wouldn't trust Insulation Pros with anything.

THIS COMPANY'S NEGLIGENCE KILLED MY CAT - THEN THEY BLAMED ME

If I could give zero stars, I would. Insulation Pros' negligence directly caused the loss of my senior cat, and instead of taking responsibility, the company president, Josie, spent 12 minutes yelling at me, blaming me, and saying she "would have never allowed something like that to happen to her own animals."

On March 10, 2025, their workers came to my home for an insulation job. During the process, they left a door open, allowing my elderly, sick cat to escape. Kitty required medication twice a day to survive and has been missing for two days now. She absolutely did not survive.

Here's where it gets even worse:
* Josie, the president of the company, yelled at me for 12 minutes (which I have recorded) and told me the entire situation was my fault because I "should have known" to put my cat away.
* Josie also admits that one of her technicians, Tyler, called Josie at one point and asked if he should secure my cat--but instead of taking any action, they made NO effort to contact me or my property manager to inform us that my cat needed to be put away.
* When I confronted Josie, she lied and said they didn't have my contact information--which is completely false, as they had texted me just a week prior.

Not only was their carelessness responsible for the death of my pet, but their dishonesty and complete lack of accountability afterward were appalling. Instead of admitting fault and apologizing, they gaslit me, berated me, and tried to cover their tracks.

If you care about your pets, your home, or working with a company that values honesty and professionalism, DO NOT hire Insulation Pros. Their negligence cost me a family member, and their response showed they cannot be trusted.

We recently hired Insulation Pros of Kansas City for a major attic insulation project in our 1961 home. They removed all the old, inadequate insulation, replaced it with 18" of new blown-in insulation (R48!), and even removed an ancient attic fan. They also spray foamed the rim joists around our foundation.

From start to finish, the team was fantastic. Kobe, our team leader and person working hand in hand with the entire team, introduced us to Tristan (spend nearly all of his time in the attic getting it done) and Ryan, and everyone was polite, helpful, and professional. They took care to protect our home with plastic sheeting and were incredibly respectful throughout the process.

We were especially impressed with their willingness to go the extra mile. We had replaced our attic hatch and asked if they could dispose of the old one. Ryan immediately helped us load it into the dumpster - a huge help for us!

Later that day, Tanner and Blaise arrived to tackle the attic fan removal. That thing was massive - seriously, industrial size! Tanner did a great job coordinating the team and ensuring everything was removed and replaced with new batting and netting.

The entire crew worked efficiently and diligently from 8:30 am to 3:00 pm on the first day and on the second day it only took about 4 hours to complete the reinstallation process. Their attention to detail and commitment to cleanliness were remarkable. We highly recommend Insulation Pros!