Appliance Repair reviews in Maplewood, Missouri

I purchased a side-by-side fridge in July 2025. All 3 doors were damaged at delivery by the delivery team, and I filed a complaint. I STILL have not gotten all the replacement doors, despite them giving me dates twice for when they would come to my house, and it is July 2026. One day I took a 1/2 day of work waiting for them to come and replace the doors. The doors came without the correct screws. I waited another 3 months. The top doors were finally replaced, but the bottom door was shipped damaged, the installer told me. I have since been given 2 different replacement dates, and TWICE they have not come. When I go inside the store to inquire, I feel as though I am being pushed off to someone else, and none of the employees know what's going on can get the job finished for me. They are always very busy eating at their desks. I will never shop at Appliance Discounters, and I have not had any accountability from the sales team. I was/am so disappointed with the Deer Creek store employees.

There is no excuse for the lack of communication and effort to right a wrong that the delivery team caused.

Good price, quick delivery. Delivery guys were super helpful in explaining new refrigerator features and careful with removing our old one.
shop local!

Do not waste your time dealing with these slimey sales people (scooter) or their managers who are just as disdainfully awful. We bought a Zline panel ready fridge and iLVE 36" range. We had a long wait time because apparently the fridge had to be custom ordered, fine. Spent a decent chunk of money on the 2. When they finally delivered they didn't come at their scheduled day, said they were running too behind and it would be the next day, when we went to check on our renovations they had in fact come into our house (no one home) and left the appliances sitting in our unfinished addition that also has stairs leading down to it (making it impossible for us to move the appliances). The refrigerator door had warped screws and doors fell off, ice machine broke first week, the bottom of the fridge foot was broken and ruined all our brand new wood floors. We wrote a lot off but our contractor told us we needed new doors (mind you the fridge can't be opened without proper panels and hardware of which we cannot install until we have doors and screws that actually work),we have been waiting months for new doors to arrive. They have been unhelpful, unbothered, haven't done anything, after 2.5 months they told us to call the manufacturer and that we would have to put the doors on (costing more money to hire people)... I have gone in the store several times and each time they have gotten more indignant and I'm frustrated, it's the worst customer service experience and wish I would have spent the $17k+ elsewhere.

Purchased a dryer and delivery and installation.

The installers say the cord is too short to reach the outlet. I call and the swarmy sales man says that's my fault and he doesn't sell the long cord. He's been doing this for years and has only ever had this happen once...

Why not let your customers know how long the cords are at the time of the sale? We dont all live in the "standard sized house."

Wikl never pircjase from them again. Should've gone woth a big box store!

Today James installed our new built-in microwave and did an excellent job. He and his teammate were efficient and nice, and cleaned up on their way out. Scooter sold us the microwave - we have bought multiple appliances from him these past few years. He's a young guy with old school-style knowledge. He knows his stuff! He will be my first call when it's time for a new appliance.

We were in the market for a new stove. And we went to the one in Ballwin Mo. Casey was wonderful. No pressure sales. Let us look without following us around. We bought one from there. And we also got a microwave. Good pricing and great selection on all appliances. Will definitely go back when we are in need of another one!!!

We paid $3,200+ almost three weeks ago for a very nice LG refrigerator. We were told by the shop manager it would be delivered the following Saturday. We called them Friday to be sure of the time. THEN we were told it wasn't in stock as they thought and delivery would be the following Tuesday. THEN we were told our refrigerator was held up in Chicago and would be delivered as soon as they have a truck full

We were looking for a front loading washer & dryer for a rental home. Appliance Discounters had a very limited selection priced higher than we'd already see elsewhere and, hard-sell tactics that were not at all appreciated. But when they started badmouthing their competition, we were done.

I am reviewing the delivery/installation team from Adept Installation that this company uses. THe delivery was fantastic. On time!!! professional and careful. Kyle and Montel were very helpful in the process and respectful of my time and home. I would definitely recommend this delivery team.
The purchase of my range was seamless and the sales force were very professional and helpful. Great experience.

The few times that my husband I went to look for a range we were given the same "smarmy" sales tactics that you find when dealing with low end services.

It was difficult to get a straight answer out of anyone and every time we asked a question, we were then directed to a different range. They only cared about a sale not about what we actually needed.

Very fair and competitive prices on the appliances we purchased. Installation was very professional and our installer Steve fo a great job. We appreciated his call and timely arrival. Our sales professional Brian was a pleasure to do business with and quickly processed the sale saving our day for family visiting.

We bought a Thermador refrigerator from Appliance Discounters in 2019 and were very pleased with the sales process and Installation by Adept Installation. It is a beast of an appliance and James, John and Dan were excellent in both their processes and knowledge of the product. Fast forward two years later and we needed the refrigerator moved and reinstalled and the Adept team was equally as excellent. Highly recommend both Appliance Discounters and the Adept Team!

Perfect sums it up. Justin at the Maplewood store was great. He easily accommodated some changes I needed. Delivery and install was above and beyond my expectations! Delivery was timely, professional and exceptional in every way. Dan and John are great guys who worked very well together installing a double oven and a two column refrigerator/freezer. They definitely know what they are doing. No hiccups at all. Definitely good service.

Appliance Discounters were great! My experience with them could not have been easier. I found a gas dryer on their website, called and Keith Durling answered the phone and walked me through all my questions and made payment & delivery schedule a breeze. He emailed me the receipt within an hour as well as a requested photo of the actual dryer (as I was buying sight unseen). Delivery was scheduled within 2 days (amazing during COVID) and Matt & Roy from Adept Installation LLC delivered the dryer and were awesome problem solvers, courteous and pleasant. Upon delivery, Matt reported to me we needed a gas line shut off installed for safety for a small additional fee. No problem! I was quickly connected to James Coleman (delivery service owner) who made taking payment so easy & fast. The dryer was safely installed and we now have warm, dry clothes!

Adept Installation crew, Mike and John, for Appliance Discounters we're efficient, courteous and fixed a loose cabinet filler to ensure dishwasher was installed properly. Great job!

I highly recommend Home Depot or Lowe's. If you have a problem they will make it right. I bought a washer/dryer from Appliance Discounters which was installed on the second floor. Water leaked and ruined the ceiling. Appliance Discounters blamed the manufacturer, and when a repairman came out, he discovered the water connection was installed incorrectly causing a constant leak. I asked Appliance Discounters---actually SLYMAN'S, for their insurance company. They refused with poor language and hung up. The stores are all owned by the same people...shop elsewhere!

We were in desperate need of a new dishwasher and Appliance Discounters were able to get it delivered the quickest. James and John arrived on time to install it. A few days later, there was water dripping in the basement under the dishwasher. I called back and John returned to find a house had popped off. They got it fixed quickly and with little hassle.

I bought a washer and dryer from them a few weeks ago. I hadn't even heard of the company, but I saw their sign and thought I'd look. I was not pressured and the sales process only took a few minutes. Their prices were better than Lowe's, and while delivery costs $80, you get a lot more: delivery, installation, all hookups, and haul away. They even threw in some free samples. Worth a stop as you appliance shop!

I purchased a dishwasher and double ovens right before Thanksgiving and both were installed within five days. I couldn't be more impressed with the quality of the product, and all the free advice that I received. The installation was also fantastic. Dan and John showed up exactly when they said they would, made the installation as painless as possible, and unbelievably, found and returned my wedding ring that was lost in the front yard. Outstanding service all the way around.

After seeing the commercial on TV, we decided to look at Appliance Discounters. Walked into the Maplewood location at approx 2:30 pm on 8/22/19. There were at least 3 associates in the back of the store sitting at desks talking amongst themselves. One associate was helping other customers by the kitchen area. We were attempting to buy a Counter Depth refrigerator. After browsing the appliances which were mostly Samsung, no one ever greeted or spoke to us. We could not tell if they were counter-depth. We left the store. Disheartened after driving 30 minutes to get to the store. Will never go back--no customer service. Drove to Home Depot and bought a counter depth refrigerator.