Plumbing reviews in Pacific, Missouri

What a great experience!! I’ve never used any professional services as we’ve fixed things ourselves. My husband recently died, and I can’t do this one alone. Adam S was prompt, kind, and told me exactly what he would do, we discussed the problem, talked about alternatives, options, and selected a plan of attack. Their prices are in line with other services, and I felt like I got a good deal! He fixed it quickly and cleaned up afterwards. He has made a customer for life. In the future, I will call Thome again! Thanks Adam!

Thome Plumbing was honest, timely and professional. They assessed what I thought was a major problem, shared their ideas on what might be the issue and started from the easiest solution before moving to the more expensive solutions. Problem fixed and price far less than expected. I highly recommend.

Castlewood quoted me $1600 to repair a leak from my tub. They had been out 2 week before to repair a leak from the toilet for $1900. When they came to fix the tub leak they said no there's mold in the garage. There was a tiny bit in the laundryroom also were the drain was for the tub. The said they would not do the work and offered $800 dollar mold removal before they would fix the leak. Called Beis plumbing sent pics ahead they fixed the leak for $428 dollars. I will use them from now on.

Very professional and polite explained everything will use in the future

We had them replace all of the cast iron plumbing stack from the basement floor up through the roof. In and out in less than a day. No mess no issues and all was reconnected. Great job. We will use them or even recommend them anytime..

We have called Castlewood numerous times to help us with our plumbing needs. They have always been on time, courteous, professional, patient, and have resolved our issues every time to our satisfaction at a reasonable price...all the things you want in a service call. We have recommended them numerous times to friends and family.

Cannot express how happy we are with Brian and this company! We had a very urgent situation that needed to be handled and Brian went way above and beyond what we ever expected for service. We will always choose Castlewood for our plumbing needs and will always recommend! Thank you so so so much.

Thome Plumbing was recommended to us. We just had them compete a repair in our basement. They had to break open our slab, and replace degraded cast iron with PVC. Kyle showed up on time, and explained the repair, and kept us up to date as he worked. The repair was completed on time and within budget. Kyle was great! We would definitely recommend Thome Plumbing.

Technician was awesome - really knowledgeable and friendly (he’s the only reason this is a 2 not a 1 star). My issue is the pricing policy - I needed to get pipes located with camera - maybe 20 minutes worth of work. I asked when making the appointment what rough pricing was and they wouldn’t tell me other than $96 to visit plus some fixed amount that wouldn’t be shared until they got there and looked at the ‘job’. I assumed it wouldn’t be crazy and made appt. To run the camera they wanted close to $700 - which is obnoxious - I wouldn’t have made the appt if I had known. Hell, I can rent the camera for $175 and do it myself. Ultimately, I didn’t get done what I wanted and was still left paying $96 for the visit that could have been avoided if they had been transparent at the onset.

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Saw the response, and thank you for reading. BUT, the response is a cop out - regardless of the situational circumstances the MINIMUM would have been $700 which I was told is the flat rate to start for any camera work - I would have never booked at that price, which is probably why it wasn’t shared. Prospective clients beware - $96 implied minimum with the visit charge is probably significantly lower than what they’ll actually quote.

Everything went well , from my conversation with the woman who answered the phone to the completion of the job. Total time from my phone call to completion of the job was 3hours. The technician explained the problem and provided the estimate for completion of the job shortly after inspecting the problem area. He completed the repair with assistance from another technician ( there was no charge for the second technician). Very satisfied with Castlewood Plumbing).

I can only offer our experience. I was very disappointed in a shower faucet repair that turned into a replacement. Broken while trying to repair not offered capping it. Had to accept replacement or no water. Price was a hostage fee. Very basic faucet for 2.5 times the price of typical replacement.

Adam was very thorough and explained everything in a clear manner. I trusted him enough to leave him at my home while I went to buy a toilet. He left the space clean and took all trash with him. I have no way of knowing whether it was a good value since I had nothing to compare it to-but that doesn’t take away from the fact that the service was spot on!

Start to finished, I had a great experience!
I would highly recommend Castlewood Plumbing. Customer Service from Elizabeth was great, I received inaccurate information from another plumber/company on the requirement to get my main water shut off by the water company. This was going to be a huge ordeal to coordinate and not be without water. Elizabeth didn't think this sounded right, so She had me talk directly to the master plumber, Matt. Matt took the time to talk with me, had me send pictures and confirmed they could handle everything without getting the water company involved. I was able to get a same day appointment . I received a text confirming my appointment then another text with a picture of my technician, Ed when he was in his way. Ed was professional, analyzed our situation, presented three different options with detailed quote then completed the job same day with no mess. I don't remember the last time I have written a review. So impressed with Castlewood Plumbing.

Great working with Adam and Castlewood Plumbing on several plumbing issues. Great work and Adam went the extra mile to fix everything.

Update 12/15/25: just hired Castlewood Plumbing to replace a hot water heater, Michael did a great job. Their plumbers are always skilled and knowledgeable.

I share the same experience as Jim, another reviewer, regarding replacing our garbage disposal. We'd used Thome in the past and had been happy so when we needed to replace our disposal we called Thome again. We were surprised by the cost when the job was completed. It was much higher than what we were expecting based on the initial phone conversation. I talked with the owner and he agreed to a small refund which helped.

We had a drain issue in our laundry room and requested some quotes for gas lines. Duane and Brian were an amazing team. Very knowledgeable, on time, helpful, courteous and professional. We will definitely use Castlewood plumbing again in the future.

Castlewood arrived promptly to install a new pressure relief valve. After retesting pressure on our plumbing, they determined that it wasn’t necessary to install the valve. Honesty like this is why we continue to use them!

Brian did excellent work and was the positive. It took me a while to write this review because I am still embarrassed for what I paid for this work. Thinking about it, I should have paid the $90 evaluation fee and then seeked out fair pricing. I had a toilet wax ring replaced, the work took less than an hour and I paid $750. I am too embarrassed to complain to family and friends because I would be viewed as a fool for paying so much. A wax ring costs $7.

Adam was extremely knowledgeable and professional. Castlewood came out same day and competently assessed the problem. This plumber is expensive but they do quality work with 1 year guarantees.

Had a back up in our main line and Shane came out same day and was great to deal with. Found out it was a collapsed main line and gave us good advice on how to move forward. Very professional and clean. Will happily recommend to anyone.

I requested a consultation from Castlewood Plumbing to evaluate my plumbing and slow hot water flow to certain faucets. I must say that I was so impressed with the knowledge, experience, courtesy of Adam as well as how throughly he analyzed my specific situation. I was given 3 possibilities for solving my issue and absolutely no pressure or quick sale type tactics! Moreover due to Adam’s analysis I was able to rule out an incorrect recommendation given by another plumbing contractor that saved me $2k.