Appliance Repair reviews in Raytown, Missouri

Awful experience with ASAR. They have been out 3x to fix our refrigerator and failed. When told the refrigerator was fixed and it wasn't, we asked them to send their tech back out to finish the job but were told we would have to wait another 3-4 days since they were booked. They did not set expectations properly and their "senior technician" provided no customer service, just defensive excuses. A terrible experience - find a different place to go.

The technician, Garrison, called ahead and arrived on time. Had my dryer fixed soon after! This is the second time All Star has been to my house. Both times they were polite and professional. Nice people to do business with.

Nick came out to service my warranty claim. Very professional and had all the tools needed. The company was able to get me on the schedule quickly. Definitely recommend.

Awful business, called into my home warranty and this is the company that is suppose to fix my oven for 7 weeks and counting now. My warranty company said I would receive a phone call from them to set up an appointment to come out and look at my oven, after waiting a week with no call I had to call them to set up an appointment. Of course had to wait another week for a technician to come out between 1-5, he showed up at 4:30... have received no updates or anything, I have made 2 calls and when they actually answer office phones, keep getting told part is on order, such a generic response. So far oven isn't fixed and no updates from this company!

All Star Appliance waited a week to even order the part for our refrigerator. Everytime we've contacted All Star Appliance they've had no idea what was going on and kept giving us the run around. Why is the customer calling to see the status of their part? Shouldn't you guys reach out and keep your customers informed? If it wasn't for my home warranty I would've never done business with this establishment.

Our warranty company contracted with All Star to repair our stove. The technician was great-- super respectful of the fact we have someone in a high risk category in the house and was overall great to work with. Issue with the stove got fixed with no hassle.

Charlie D did an excellent job of diagnosing what was wrong with my washing machine. I felt he was professional and truthful. I trusted him when he didn’t try to talk me into extensive repairs with his company but advised me on a reliable brand to buy since my machine was not worth saving.

Took these guys 6 weeks to repair 1 part in my Refridgerator. They ordered the wrong part twice! Then never moved my appointment up, even tho it was thier fault. All while blaming it on somebody else, and also misshandling my appointments. All during the hottest parts of the summer. DO NOT USE THIS COMPANY!!!

All star appliance came out through my home warranty to fix my refrigerator that another company couldn’t fix. They fixed the front control board as a wire was cut in the door. They also fixed the ice maker. Everything seems to work fine and really nice guys that came out.

Came out on home warranty call. Stove Top not working. They replaced a part, still did not work. They said it was a breaker. I replaced the breaker, still did not work. Called for another trip out to solve the problem and they were a no-show. Was told I would be called right back and did not receive a call until two days later after I called to check on the delay. Called home warranty and had another company come out to finish the work......Very disappointing experience.

I’m way past due in posting this, but it cannot go left unsaid how grateful I am to Robin at AllStarAppliance! She served as a resource to me after my repairs were done, she helped me when she no longer had to! I cannot say enough good things about her. Mike who did the repairs, was great to work with as well, very knowledgeable, very professional, very pleasant too!
It was my pleasure to work with such good people, and wish everyone had the work ethic and substance that they have!! Small town USA right there! The good stuff! 💓💓👊🏼

Our refrigerator and freezer stopped working after 3 years of owning it. We had a 5 year warranty, but when I called LG, they scheduled an appointment which they canceled on the day they were to come out. When I called to reschedule it would be a month before they could come out. We went for a month living out of coolers, becauseLG would disconnect me everytime I called. They would put me on hold, then the phone would disconnect. In tears and so frustrated, I called Allstar Appliance, told them everything that was going on, and Rene got the ball rolling and I had an appointment the next Monday. They came out, quickly figured out what was wrong, but when they talked to LG, they didn’t have the part. It was on back order, so they got on the phone and found the exact part somewhere else, ordered it for me, payed the shipping, and when it arrived at their shop, they tested it there to make sure it was working, brought it out and installed it. They will be the only place I ever call for appliance repair!! I absolutely love this company and the people that work there! I love them all! ! I have and will continue to recommend them to all my family and friends.

Forever your loyal customer
Lee McColley

If I could give this company a zero I would.

I have never dealt with such rude people.

First, of all they accused me of never calling them back to make an appointment which is a lie as I have phone records.

Next, the day of my appointment, I was at home waiting for them to come. I looked at my phone at 11:34 and saw I just missed a call. I called right back at 11:39 to be told that my appointment had been canceled because I didn't answer the phone at 11:23. I was confused as to why they would cancel a standing appointment because I didn't answer the phone. Plus, I called right back after I missed the call. Their employee Jordan told me that "this was the same issue with you the last time". I asked what she was referring to and she said "Choice Home Warranty is not allowed to make appointments for us, and you didn't call us back to set your appointment". The thing is, I did call back. And those are the phone records I have.
Second, the manager says that since I didn't answer the phone, they were unwilling to waste gas to come out to my house. And then he keeps aggressively talking about it has been there policy for 5 years. I asked for the policy in writing. And then I proceed to tell him the times I called his office back.

He told me he wasn't going to complete the work. That I needed to call my warranty company back to find another company to fix my microwave.

I forgot to mention that the rude owner of the company literally hung up in my face. Like, seriously got an attitude because I asked him if I could speak. He hung up the phone. Way to go business owner.

Again, all of this is because I stepped away from my phone for 10 minutes. Should it really be a requirement that I answer the phone for a standing appointment, and should my entire appointment really be canceled if I called the company back within 2 minutes of noticing I missed a call. Apparently the appointment means nothing.

Avoid this company at all costs!!

You can say whatever you want about calling me, however, I HAD AN APPOINTMENT. I HAD AN APPOINTMENT, and I HAD AN APPOINTMENT.

The company that ultimately fixed my unit actually laughed when I told them the reason your company wasn't repairing my unit. And he asked, but didn't you have an appointment--of course I did.

So come up with whatever justification you want to, it does not make what you did right. Furthermore, I did not curse or scream at anyone. And the last person I spoke with was you. And from how I remember, you were the one screaming with the attitude and hung up on me. If that is how you choose to run your business that is on you!

Anyhow, you have several reviews of poor customer service, so customers have more than my review to go on.

I was referred to this business by my LG warranty service provider. The soonest they could come out to repair my washer was 10 days from the initial call. Repair man was friendly and on time, however he was unable to fix the washer and needed to order a part. I called the following week to see when the part would be in. Left a message and was never called back. Called the next day and was put on hold for 19 minutes while the receptionist was looking for my paperwork. The lady returned to tell me that my part should be here on the 20th. The 20th came and no call to schedule the repair. I called on the 21st, put on hold for over 10 minutes and the lady said she needed to talk to her manager about my part, but the manager was in meeting; she would call me back. At this point I started getting nervous that I was getting the run around. This marked week 3 with no washer. I googled this company and my heart sank as I read the poor reviews. I gave the lady an hour and called back asking to speak with the manager. The manager then proceeded to tell me that they had not ordered my part yet. I should call LG and figure it out with them; that she hadn’t ordered the part because it was out of stock and she didn’t want to order it and then get stuck with paying for the part if we ended up not using it. (Ummm, if I need the part, and it’s under warranty, why would you be stuck with it or the cost?). The LG people told me that without her placing the order, they couldn’t send the part, which make sense. At this point I have logged more minutes on the phone with LG, I may qualify for an employee discount. So, now 4 weeks later, still no word on when I will have a functioning washer. I’m stuck in laundry purgatory until these people figure it out, but from the sound of it, I’m just another 1 start review, echoing a story already told by many others on here.

Charlie took the time to wait for my dishwasher to cycle, took another step to diagnose what was wrong, which the previous repairman had not and had attributed it to being installed wrong and then charged for service call. Then Charlie did the research to find a less expensive part than what was required by the brand I had, and then followed up with second service call which then resolved my several month issue and only charged me 30 dollars more than the previous repairman from another company charged me for doing nothing. I am beyond impressed. Honest, polite and good follow thru.

I have used them for my own personal use & for investment properties - they are always fair & honest. They have also take the time to lay out all the steps that you need to do and give you tips & tricks on upkeeping your appliances! I call them on service calls and I will continue to call them for my appliance needs!

I just have to thank All Star for great work all around! My appointment was scheduled right away, and my replacement parts arrived two days later! Will was awesome! He educated me about our unit and was able to get the parts that I didn't think he could get. He also made sure that if he had a question he couldn't answer, he called someone to find it out for us! Very professional, attentive, and knowledgeable. Thank you for great customer service!

I had a repair man by the name of Garrison come to my home on 8/24/22, he then ordered 2 parts the motor and the start switch for the dryer... he then came back on 9/15/22 to put the parts on just to inform me that he thinks it's electrical...this should of all been looked at from the 1st appointment a month ago. They got their 100$ for noti help whatsoever. not happy. He never tested the outlet in front of me so I have a feeling he will be back. Not efficient in his problem solving.

A honest and trustworthy company to work with! After my warranty company gave me the run around All Star Appliance came in and gave hope! They have educated techs that are on-time and highly professional. Renee (Office Manger) is great! She went above and beyond and personally called me to update me on my appliance report and status with my warranty company. WOW-I can't express how much that meant!

I have been dealing with this company since September and it's now December to get our dishwasher fixed. Terrible! The technician closed the service ticket when it was not fixed. The owner was supposed to call and didn't. Parts were supposed to be ordered and weren't. Every time the technician left our house we had a different issue. Now we are jumping through hoops to get a simple (?) issue fixed that should have been resolved three months ago. Terrible!

All Star has helped us with multiple appliances and been great every time. Communication, scheduling and tech work has been fantastic for us anytime we have had an appliance issue.

Will continue to use them for all our needs