Appliance Repair reviews in Springfield, Missouri

Corey was wonderful! Made time to stop by shockingly quickly, figured out the issue within just a couple of minutes, and was able to fix my dryer in 30 min. Highly recommend!!

I have used Corey multiple times and he has always done an outstanding job. He is pleasant and easy to work with. Thank you Corey for mitigating the frustration that comes from appliance repairs!

Outstanding service from start to finish! Corey was prompt, professional, and clearly very knowledgeable. He diagnosed the issue quickly, explained everything in a way that made sense, and had my appliance running like new in no time, taking in consideration our specific needs. Pricing was fair, communication was excellent, and the work area was left clean. It’s refreshing to find a company that truly cares about quality work and customer satisfaction. Highly recommend and will definitely use them again!

I paid them to do my microwave for the restaurant and they put a used parts to fix it and it’s not working after 2 months for the same issue

bad customer service, unprofessional

Awesome service and reasonable

The man that waited on me was very friendly and lots of information. They had what I needed.

Excellent service company with prompt response and friendly, knowledgeable individuals. Would recommend them any day!

Rick and Jackie Rice, Know their business, and know how to treat their customers right.
I would send my Mom to buy from them.

Robert Caylor

Great people and amazing service!!!! Highly recommend!!!

I have used Rice Equipment for many many years. They are my "first" go to when I need service or I am looking for a piece of equipment. Great customer service. Honest people.

Driver needs his license revoked. Needs to learn how to pull into a busy street without making people start breaking.

HORRIBLE CUSTOMER SERVICE!!
"Not our problem" is what I was told by Neal when I got stuck with a bill because of their incompetency. Service tech wrote inaccurate description of his service to my business and it caused me to get stuck with a bill. He said nothing was wrong with the machine. It only took 2.5 hours to figure that out?? Complete joke this company is... Watch your billing!!!! They seem to like to pad hours for no work. Get a complete work description & bill BEFORE the tech leaves or you may find yourself paying for a service call on a warranted piece of equipment from these scam artists. Zero stars

Rice Equipment Service was fantastic to work with! Our AC unit flat out died and we all know that’s terrible for business any time of the year, let alone during June! They had a technician out not long after we called to diagnose our problem and was back to replace the unit within a few days after all necessary parts arrived. Mark, the technician who did our service work and installation, was communicative, efficient, and friendly. The company was quick with a quote and even quicker with great service. I can’t recommend this local, family-owned business more!

Rice came to repair a unit. They undr stood they had faulty equipment the tech told me that personally. The unit was not repaired correctly and cost me a lot of money in product and a health inspection. I told them to make this right they adjusted the price barely then refused further. Extremely unprofessional and highly egregious behavior.

Keenan helped out at my work a couple of weeks ago. He fixed our coffee pot that’s given us trouble forever! He was great!

The staff here were super easy to work with. I dropped off a heating unit for my food truck’s warming cabinet and within 24 hours I had it back and working again. They offered different solutions within my budget and there were no surprises when I went to pick it up. Plus their work comes with a 30 day labor guarantee. It’s an essential appliance and I can’t run my business without it. Thanks, Rice!