Home Services reviews in Springfield, Missouri

Love TruGreen! Couldn’t have my beautiful yard without them! Matt is awesome! Always has time to chat, answer my questions as to what I can continue to do moving forward, and offers expert advice! Thank you, Matt!!!

I hired Trugreen lawn for my front yard. Would not recommend their service. A couple weeks ago they did the reseeding..I had spots with no seed, and other areas where it looked like they had dumped a look of seed..
I ended up having to hire someone to tear up weeds, reseed and put down straw..
my yard look better before they started.

The TruGreen technician took the time to discuss precautions to protect my newly seeded lawn. I felt like we were working towards a common goal.

We had a great experience with Matthew Vanwinkle our Scrub and tree expert. Our experiences have been very good with True Green since signing on with them after the beginning of the year

The service was quick, on schedule, and the gentleman who performed the service was polite and answered all of my questions. So far, so good.

The technician, Mr. Ronald Hawks, has serviced my lawn for years now. He is such a professional...answers my concerns and represents TruGreen in the best possible way!

They came quickly after I called. Did a great job clearing my driveway.. highly recommend. I'm going to check out their lawn service. Due to the fact they are detailed on the job. Highly recommend. Their price was very reasonable.

After prepaying for our second year, we had our account charged for current service. Several phone reps were totally non supportive. It was finally credited back to us.

1.75 years into service a tech came without a spreader and could not complete the service. A promise to reschedule was made but not fulfilled. When I contacted them about the missed application, the conversations from that point were riddled with a promise to ‘re-apply’. When the tech came he declined the application because it would burn the lawn.

I had to pull weeds weekly for over a year. I get that our sowing new grass in areas of our lawn mandated caution, but products are available that are safe.

We called several times and finally recognized that the lawn was going to continue to decline if we continued service. They just refused to apply any product. First two pics are at time we cancelled service, third in ten days after I applied a half of recommended dose of weed and feed. Huge change!!

Recently used Fulpower for a big project at my home and am fully satsified. They were timely, efficient and affordable. I highly recommend them and will use them again for future projects

They show up when convenient for them yet when you call and complain, they will not refund your money back and they tell you the same thing and the supervisors are the worst! It’s excuses after excuses. In four months of service they have maybe only picked up five times when it’s supposed to be weekly. It is quite funny to watch them back down your road and miss yours every single time yet have an excuse as to a truck being broke down when you just watch them, pick up other peoples trash. Lazy., unprofessional, worst trash, company I have ever seen!

If I could give them zero stars I would. They have canceled the service for our company not once but twice because they keep confusing us with another business. Then charged $50 for canceling our service when we never requested it to be canceled in the first place, it was their mistake. They finally set a time to remove their dumpster from the property so we could get the new company's dumpster in place. After scheduling removal they ended up saying they can't remove it for another few weeks. When they replace dumpsters they leave garbage on the ground and just smash all the trash they left with the dumpster leaving a huge mess. If they were the last waste removal company on the planet I'd rather just have a never ending mountain of trash instead of doing business with them. 0/5 stars, I wouldn't even recommend them to my worst enemy.

I bought a house on April 14th and the previous owners used GFL. Their trash can is still in my yard. They are really hard to get a hold of. My grandma used them. But they raised her bill to $70 bucks and she couldn’t get a hold of them to cancel. She finally got through. But they haven’t come to get her trash can yet either.
The trash service I use is $54 for 3 months and they are extremely nice and responsive

People are quitting them going elsewhere for trash service and there’s a reason for that .

$108 per quarter, $5 a month paper bill fee thats not listed anywhere and $35 for them to pick up your container when you cancel. No option to drop it off because, "its to protect our employees", if you are that worried about your employees maybe you should run a better company. There are much cheaper options for trash service that dont nickel and dime you.

This review is for dropping off at the transfer station on Bennet st. The folks there were friendly and even took care of pulling out our old couch from the back of our pickup for us. They even said "Mery Christmas!" Now that's the spirit!
I've had to make dropoffs a few times and it's always been smooth.

The pickup service is fine but I'm bailing due to price increases since GFL took over. My bill went from $45 every three months to $78 every three months. I've already received lower quotes from other local trash companies and will be switching before the end of this next billing cycle.

WORST trash company I have ever dealt with. I used republic services before with no issues and wanted to try a new trash company. I haven’t even had this trash company for a year and they continue to MISS OUR TRASH every single week. We have gone WEEKS WITH TRASH IN OUR DUMPSTER. Every time I’ve called to complain they tell me we will put this in our notes and have dispatch come pick it up the next morning. They never do and have continued to not pick up our trash so when I say do not waist your time or money on this trash company I am not kidding. No wonder why this place has terrible ratings! I’m shocked they are even in business still. So happy to be going back to republic services!!

Would never recommend this company for commercial trash service. They constantly raise their rates and now will not put the trash container back in the enclosure that they approved when we opened due to “lack of space” and citing it as a “safety issue”. They did it that way for 3 and half years without saying a word, when it’s just simply that the drivers are too lazy to get out and open the gates. All trash services suck but this one takes the trash panda cake. Pay extra if you have to and avoid the complete incompetence of not knowing how to run a business entirely.

However, if you’re wanting amateur hour in the bush league choose this company. Because it’ll be right up your alley and out of your enclosure.

VERY RACIST. I prepaid for 3months. The first 2weeks I was skipped for trash pickup, I had to call for them to come out the next day. This week not only did they not come on scheduled day or the next day when I was told the missed trash would be picked up. I was then told that a person(neighbor) with whom they had no information on complained about them driving on the street. I brought up the fact that I was the only African American family on the block and only family that trash is getting skipped in this area. I was told that if I spoke with neighbors and got written permission that they can drive on my street(I'm a renter in a nice area) they would then be able to continue services. 1 hour later I was called back and they cancelled. Stating they would be giving a refund. I've only been in this city 1month and I have never been treated so poorly in my life.

Stay away, unless you like having your rates raised to 4 times higher than there competitors and then lousy customer service. 25 years with WCA and then gfl came in, my 2yard dumpster used to be $68 now I’m paying over $200! $1350 to break a contract from 2021!

Overall poor service - watch out for sudden and increasing 'service fees'. I had been signed up for e-billing for a long time, yet they billed me for mailing me a paper bill. When I discovered it and called, they could only reimburse me for the current bill because I couldn't prove that I had signed up for e-billing. I cancelled the service on the spot, and the customer representative stopped responding to me. I hung up and called back, and the person I spoke to then told me that they could only change the 4 most recent bills, but after she spoke to the representative I talked to first, she changed her mind and said she couldn't do anything with the bills. AVOID.

Before WCA was bought out by GFL, I would have given them 4 stars, as they would sometimes miss my pickups, but would come out the next day. Since they became GFL, I’ve had many issues with them. The worst thing about this company is the price. I just got my new rate, and I was charged $99 for 3 months of service. For comparison, I called Queen City Trash and also called Ozark Refuse. Queen City is $60 per quarter, and Ozark is $57. After discovering this, I called to cancel my service.

Unfortunately on July 6th, I apparently paid in advance for August, September, and October. When I called to ask for a refund, they said it was their policy NOT TO GIVE REFUNDS even though we have not entered the month of August. I asked how long I was going to have to keep their service and I have to keep their service till October 31. The day I am writing this is July 28th. I have not used any of the services for August, September, or October and I cannot get refunded because that is their policy not to issue any kind of refund. I even asked that if the situation came and I was moving out of town and was not going to be in Springfield at all, I would not be able to be refunded any paid for services and they said yes!

The physical employees on the ground are not the problem here, it is a greedy large scale company that isn’t even headquartered in Springfield. Use a different local service!