Waste Management reviews in Springfield, Missouri

They show up when convenient for them yet when you call and complain, they will not refund your money back and they tell you the same thing and the supervisors are the worst! It’s excuses after excuses. In four months of service they have maybe only picked up five times when it’s supposed to be weekly. It is quite funny to watch them back down your road and miss yours every single time yet have an excuse as to a truck being broke down when you just watch them, pick up other peoples trash. Lazy., unprofessional, worst trash, company I have ever seen!

If I could give them zero stars I would. They have canceled the service for our company not once but twice because they keep confusing us with another business. Then charged $50 for canceling our service when we never requested it to be canceled in the first place, it was their mistake. They finally set a time to remove their dumpster from the property so we could get the new company's dumpster in place. After scheduling removal they ended up saying they can't remove it for another few weeks. When they replace dumpsters they leave garbage on the ground and just smash all the trash they left with the dumpster leaving a huge mess. If they were the last waste removal company on the planet I'd rather just have a never ending mountain of trash instead of doing business with them. 0/5 stars, I wouldn't even recommend them to my worst enemy.

I bought a house on April 14th and the previous owners used GFL. Their trash can is still in my yard. They are really hard to get a hold of. My grandma used them. But they raised her bill to $70 bucks and she couldn’t get a hold of them to cancel. She finally got through. But they haven’t come to get her trash can yet either.
The trash service I use is $54 for 3 months and they are extremely nice and responsive

People are quitting them going elsewhere for trash service and there’s a reason for that .

$108 per quarter, $5 a month paper bill fee thats not listed anywhere and $35 for them to pick up your container when you cancel. No option to drop it off because, "its to protect our employees", if you are that worried about your employees maybe you should run a better company. There are much cheaper options for trash service that dont nickel and dime you.

This review is for dropping off at the transfer station on Bennet st. The folks there were friendly and even took care of pulling out our old couch from the back of our pickup for us. They even said "Mery Christmas!" Now that's the spirit!
I've had to make dropoffs a few times and it's always been smooth.

The pickup service is fine but I'm bailing due to price increases since GFL took over. My bill went from $45 every three months to $78 every three months. I've already received lower quotes from other local trash companies and will be switching before the end of this next billing cycle.

WORST trash company I have ever dealt with. I used republic services before with no issues and wanted to try a new trash company. I haven’t even had this trash company for a year and they continue to MISS OUR TRASH every single week. We have gone WEEKS WITH TRASH IN OUR DUMPSTER. Every time I’ve called to complain they tell me we will put this in our notes and have dispatch come pick it up the next morning. They never do and have continued to not pick up our trash so when I say do not waist your time or money on this trash company I am not kidding. No wonder why this place has terrible ratings! I’m shocked they are even in business still. So happy to be going back to republic services!!

Would never recommend this company for commercial trash service. They constantly raise their rates and now will not put the trash container back in the enclosure that they approved when we opened due to “lack of space” and citing it as a “safety issue”. They did it that way for 3 and half years without saying a word, when it’s just simply that the drivers are too lazy to get out and open the gates. All trash services suck but this one takes the trash panda cake. Pay extra if you have to and avoid the complete incompetence of not knowing how to run a business entirely.

However, if you’re wanting amateur hour in the bush league choose this company. Because it’ll be right up your alley and out of your enclosure.

VERY RACIST. I prepaid for 3months. The first 2weeks I was skipped for trash pickup, I had to call for them to come out the next day. This week not only did they not come on scheduled day or the next day when I was told the missed trash would be picked up. I was then told that a person(neighbor) with whom they had no information on complained about them driving on the street. I brought up the fact that I was the only African American family on the block and only family that trash is getting skipped in this area. I was told that if I spoke with neighbors and got written permission that they can drive on my street(I'm a renter in a nice area) they would then be able to continue services. 1 hour later I was called back and they cancelled. Stating they would be giving a refund. I've only been in this city 1month and I have never been treated so poorly in my life.

Stay away, unless you like having your rates raised to 4 times higher than there competitors and then lousy customer service. 25 years with WCA and then gfl came in, my 2yard dumpster used to be $68 now I’m paying over $200! $1350 to break a contract from 2021!

Overall poor service - watch out for sudden and increasing 'service fees'. I had been signed up for e-billing for a long time, yet they billed me for mailing me a paper bill. When I discovered it and called, they could only reimburse me for the current bill because I couldn't prove that I had signed up for e-billing. I cancelled the service on the spot, and the customer representative stopped responding to me. I hung up and called back, and the person I spoke to then told me that they could only change the 4 most recent bills, but after she spoke to the representative I talked to first, she changed her mind and said she couldn't do anything with the bills. AVOID.

Before WCA was bought out by GFL, I would have given them 4 stars, as they would sometimes miss my pickups, but would come out the next day. Since they became GFL, I’ve had many issues with them. The worst thing about this company is the price. I just got my new rate, and I was charged $99 for 3 months of service. For comparison, I called Queen City Trash and also called Ozark Refuse. Queen City is $60 per quarter, and Ozark is $57. After discovering this, I called to cancel my service.

Unfortunately on July 6th, I apparently paid in advance for August, September, and October. When I called to ask for a refund, they said it was their policy NOT TO GIVE REFUNDS even though we have not entered the month of August. I asked how long I was going to have to keep their service and I have to keep their service till October 31. The day I am writing this is July 28th. I have not used any of the services for August, September, or October and I cannot get refunded because that is their policy not to issue any kind of refund. I even asked that if the situation came and I was moving out of town and was not going to be in Springfield at all, I would not be able to be refunded any paid for services and they said yes!

The physical employees on the ground are not the problem here, it is a greedy large scale company that isn’t even headquartered in Springfield. Use a different local service!

Have forgotten my bin twice in the first two months of service.
Apparently they nickel and dime customers to death, my first invoice reads as follows:
$5.00 Fee for Paper Invoice (optional, but never mentioned?)
$4.85 Fee for Debit or Checking Account Payments
$10.00 Admin Fee
$7.85 Fuel Surcharge
$15.00 Site Surcharge
$35.43 Standard Trash Service

To kick it all off, if you cancel service they charge ANOTHER fee of $35 to pick up their bin with no option for drop off.

There are more affordable options for trash services in the Springfield Area!

Had a vehicle *temporarily* loading/blocking the dumpster when the truck happened to show up. No phone call, no knock on the door, no head's up whatsoever, the truck just drove off. A GFL representative informed me that it would cost $150 to have them come back. Of course there's no reduction in my fee since they didn't provide the service. I asked him if this is the kind of customer service GFL provides, he said "yep!". Trash companies are on par with internet service providers when it comes to customer service, and GFL is no exception. They don't care at all.

Bill keeps going up, my service was skipped last week. I went to their office to discuss the matter and was stated GPS showed the truck at my area at 7:50am. My normal P/U is on Fridays. Good thing I have security camera footage to prove there was no truck. They did credit my bill for the missed P/U, but I will be searching for a new trash service provider. If you have this company, keep a watchful eye on them.

I never really had a problem with them picking up my trash, I had to cancel because the price was more than double what it was when I started with them. I have cancelled more than a year ago and I still can't get them to come take away my dumpster and I'm getting really tired of dragging it out of the road every time the wind blows..

Terrible service all the way around. If a holiday falls on a day they’re supposed to pick up our trash, they don’t come get it the following day like they’re supposed to. We’re still backed up on trash from Christmas and new years since those both fell on Mondays. We put it out on Tuesday and nobody came either time. This week, the same thing happened because of MLK day. A little communication would be nice. Republic Services text AND email their customers when they’re not picking up trash and when they will instead, even every holiday. We NEVER hear from GFL, even if they decide to neglect our trash on a non-holiday. We can’t get ahold of customer service… we call and don’t get an answer, so we email and the email response says “they’ll get back to us after 48 hours.” We’ve dealt with this trash company for years and we’re finally done. 0/10 recommend.

We are a construction company that use 30 yard rolloff containers. I used to use them in the Branson area but had to switch because of all kinds of add-on fees and fake charges. We have a job in Springfield and my normal service. Couldn’t do it up there so I went back to GFL, this last bill I received has two charges for trip fees because they came out once and said they couldn’t get to the dumpster and charged me $150 when there were people there that could’ve moved the vehicle but they just didn’t make any attempt to find anyone to do that, And then charged another $175 to come back the next day. All of these add on charges and their price per ton is more than anybody else in the area and they have terrible customer service. I won’t make this mistake again

GFL always picked up my trash until last week. Then they missed it. I emailed and got no response so I called. Apparently I called too late. I was assured that they would pick up this week. They skipped me again. When I called, I was told to call the next morning for "recovery' service but was told there were no guarantees they would get there. Oh, yes, and there will be no refunds to my account for them not doing their job. Don't use this company!

The worst service I have ever had from a trash company. Last week they forgot it because it was a “new driver”, this week it’s due to the weather, so they want me to wait a third week to have my trash picked up. They state that there is no number to reach anybody in management to discuss this. And they will not let us bring our trash down like they had previously said. And said they would prosecute us if we dropped it off. I’m absolutely appalled by this business. Hire Bethany if you’re looking for a gatekeeper that does not follow through or provide information to customers. All we want is our trash picked up.

If I could put zero stars I would! every time Our trash can is a little Over the top they always shake the trash can To knock off the bags on the very top.Them trash bags we're in my can This isn't the first time I've watched him purposely shake it. If they'd offer a different trash company for ashgrove missouri I would definitely switch!!!! I absolutely hate this company We have called multiple times and has changed!!!!! I pay money for our trash service And this is how they treat their customers