All reviews for Unique Heating and Cooling

Great customer service . Everyone I interacted with was so helpful and kind. So grateful for them. Seamless install and looked like they were never here they left it so clean! Thank you for making this less stressful

I have nothing but good things to say about this company!!! Exceptional customer service. From the office to the technicians. They showed up same day when no one else could, communication was great, work was done quickly and professionally. Thank you so much Unique Heating and Cooling!

When our 20-year-old air conditioner stopped working, we called Unique.
A very competent and experienced technician came to our house the next day. We suspected that we needed a new unit, and he confirmed this. A very helpful salesperson consulted with us. Within 48 hours, 2 excellent technicians installed our new high quality unit. We were thrilled with the quick response during the hot weather, the quality of the product, the skills of the technicians, and the great customer service.

We hired Unique to replace our furnace as well as replace some aging flue piping. I couldn’t have been more pleased with the work that was done. Our salesman was Mike and he was very good at explaining everything and was very responsive to my questions. They got us taken care of in a very timely manner at a price we felt was reasonable. Would highly recommend.

Good service and professionalism, but they charge higher diagnostic fees than several other companies in the area. For those looking to keep costs down, I'd call around to check on this beforehand--our fee was $125 and the repair couldn't be completed that day because it was an electrical issue.

Well they tried but not hard enough. I had three different technicians and all three just told me that is how it is everything looks good. But it was not good. I finally had to call the best in St. Louis and they were here for 2 hours and now I’m very happy. They used a hose to spray the unit outside and my air is running just as it should be. My unit is only 4 years old. Sometimes it pays to go with the best!

I would not recommend them unless you want to buy something you do not need. I had them out for a cleaning/maintenance check. They discovered an issue with the heat exchanger. When the tech was on the phone with the boss, I could hear the boss tell the tech to "upsell." I was told I needed to have the entire furnace replaced. After hearing that, its safe to assume I wanted to get a second opinion. I had another company check it out. The heat exchanger was bad but they immediately noticed it may still be under warranty. It was and they had a new one ordered the same day.

We didn't have heat and I called around 4:15 p.m. and scheduled a service visit for that evening. The charge was $175 as it was after hours. Got call awhile later stating that they wouldn't come if I didn't have a service agreement. What? Wasn't the $175 enough for a diagnosis? So much for dealing with urgent issues. Would never use this company because of poor customer service.