All reviews for Welsch Heating & Cooling

I had a wonderful experience with Welsch Heating and Cooling. David came out to give me a bid. David was very knowledgeable, professional and suggested products that would work for me. He has great customer service skills and answered all my questions. Doug and Dan did a great job. I could tell they had been doing this for a long time and they were very experienced and skilled at their job. When they completed the job they cleaned up and explained how everything worked. I will definitely recommend Welsch Heating and Cooling to all my family and friends.

I was charged for service that I did not receive. The technician was to repair my AC but once air unit turn back on, it click back on after it reset. The tech that wrote up the service order lied about what he done, not knowing that I had a camera in the basement monitoring his work as well as my husband accompanied him downstairs. He stated that he replaced the filter, cleaned ducts and vents, and unclog the drain which none of the above was done. I will be honored to pay for my bill once I received the service and product that I’m being charged for.

Came home to an interior temperature of 91 degrees on Friday evening. Called the 24 hr emergency number. Received a timely call back to be told they would NOT be able to assist since I did not have their service plan. Explained that this was their equipment and, in fact, the second unit Welsch had supplied for this home. To no avail, a miserable time was had you can be assured. Very dissapointed in the lack of customer service. If I can not rely on them in my time of need, why would I ever consider them in the future.

Needed replacement of dampener. Told them on phone to look up past service call and please order the part. The front desk girl ignored me and thus they were not prepared when they arrived. Another 7-10 days for part. Dont use them - they dont really care about customers. Front desk sucks. I fired them after the technician didn't like my scolding him for ignoring the call I made 6 weeks ago to schedule appointment. Its hard to find decent hardworking people anymore. The continued decline of America with the next generation working on your stuff.

We trusted this company for a winter tune up check because they installed our new systems about two years ago. They totally over charged us for a simple check up . The tech work no more than 15 minutes on the our two systems and without even an invoice said the cost was $331.00. They cheated us because we are senior citizens.
If they were honest company they should revisit these charges and refund a good portion.

Welsch installed two units in our new build home (2014). 18 months in the evaporator coil fails. After I tell them I want it replaced under the Lennox class action suit they replace it (after initially telling me they would charge me). Fast forward 6 years (The home is only 8 years old) the same evaporator coil FAILS AGAIN. You'd think if a customer is loyal and comes back in the time of need that would be the time for a company like Welsch to shine. Well, not exactly...

I'd ask everyone who reads this if you'd be satisfied paying this company if something brand new fails twice in under 8 years? One would think the company would want to at least stand behind something they preach about and help the loyal customer (maybe discount the repairs?). Nope, Cindy "the service manager" told me to pound sand and she be happy to help me spend another $2000 6 years after they PERFECTLY installed the SECOND FAILED COIL in 8 years. She also said she'd be happy to get my air back on in 2 weeks (WE'LL BE DEAD BY THEN CINDY).

Mr. Welsch, I'd like to thank you for posting all this jargon about your 124 years of St. Louis service that you post when someone gives you 5 stars. I'd equally like to thank you for taking a dump on those who empty their wallets into yours on products and services that fail every 5 years so you can simply take their money again and teach your service manager about standing behind the reputation you preach about...

Our reputations are all we have left in this greedy world, what does this say about yours?

On the Saturday after Thanksgiving my 84 year old Mother called around 11:00 am to tell me her furnace wasn't working. I called Welsch and they said they would send the information to a technician. I waited 3 hours and called again. They again said they would reach out to a technician. A few minutes later the technician called and informed me that since my Mother was not a current Welsch customer, they would not come out. If their policy is only to provide emergency service to existing customers, they should tell callers this immediately. We wasted 3 hours waiting. I called several other companies and had someone at her home in less than 2 hours.

We had a very expensive high efficiency Lennox unit installed years ago. One would expect the install to be high quality. Yesterday I was in my basement and I noticed the exhaust pipe for the heater came apart on its own. If you look closely at my pictures you can see the installer cut the pipe way too short and at an angle. So the pipe had barely anything going into the 45 degree angle joint. The one side of it had zero going into the 45 degree joint. There is no doubt this was slightly leaking and finally came apart due to what they did. This could of killed my family (kids) in their sleep if this pipe came apart while the Heater was on overnight.

The pipe had such little to join in that joint that I couldn’t even temporarily glue it. (With pvc glue) it just wouldn’t hold. So we had to get it properly fixed with cutting the pipe, properly extending it and properly gluing it.

Let this be an example of always watching and checking any contractor work on your home especially when this could of easily been deadly.