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Sure Lock & Key
About the business:
Always a family owned and operated locksmith company and in it's current location at 11019 Manchester Kirkwood, MO since 1992. We are members of the Kirkwood/Webster Groves Chamber of Commerce and the Better Business Bureau. We believe in treating our customers with honesty and respect. The safety of your family, home and business should be a priority in today's economy; we know it's ours. Be SURE your secure!
Services:
All services 6
Pros
All pros
Photos and videos
Hours of operation
- Mon – Fri
- Sat – Sun
- 8:00 AM – 5:00 PM
- Closed
Latest reviews
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Connor B.26 May 2026
I had a bad latch on my key fob, so I went in to see my options for replacement. Rather than being forced to buy a full replacement, Kyle ordered a new case for a fraction of the cost. When the delivery got delayed from problems with shipping, he asked for my number and personally reached out to me when the package had arrived. When I went in to replace the case, he told me I was free to go with no charge. Sure Lock and Key is a gem in Kirkwood, and I really appreciate Kyle for his communication and flexibility!!
Official response from representative 26.05.2026 17:20Thank you Connor! I'm glad we could help you out and that you were pleased with our service! -
Jan P.17 September 2025
Great customer service on the phone, clear and knowledgeable. Excellent installation tech. A really great experience.
Official response from representative 17.09.2025 14:28Hi Jan! We appreciate you taking the time to leave us such a great review. We strive everyday for each customer to feel this way about working with us. -
Reese A.6 May 2025
Had a technician come over for 30 seconds to tell us he couldn't re-key the lock that day for whatever reason. No big deal. He told us we wouldn't have to pay for the visit.
When my wife called to schedule a follow up, we were told we DID have to pay for it. When my wife told the owner what the technician had said, he cut her off, told her that didn't happen, told her they would never say that. Treated her with no respect.
When they came back to do the lock, the technician called the boss to confirm we had to pay for the initial visit and this guy (loud enough to hear) said she was full of it, using all kinds of colorful language. Part of this tantrum included saying she was going to be put on their "list." Whatever that means. Total overreaction to a reasonable request.
This review is not about the price - it's about the way you treat people. If technicians are telling people they don't have to pay for stuff, that's between you and them - not the customers problem. Won't use them again - would recommend the same to others.
