All reviews for Pipe Solutions

The guys were totally professional and fast.

I found this review along with the owners response on Google which was spot on with my experience. Neither the place of business nor the home warranty company (HSA) would furnish the repairs to be made or the breakdown of the cost. I was told by this company I’d have to get the info from HSA. HSA informed me I would have to get it from the company. Pretty shady on both sides. The only reason I didn’t give a worse review was the installers took time to answer questions I had. So a water heater that was supposed to be covered cost me $1105 out of pocket. I still don’t know why!! Didn’t even get a bill of sale saying it was a new water heater.

“Paid $100 for a 10 second video call to tell me water heater was cracked. Refused to give me a detailed breakdown/report for repair costs. Told me I needed to pay for the repairs on site and then would get an invoice detailing repair costs. Would not work with my insurance company in any capacity.

Pipe Solutions (Owner)
a month ago
Cristian, We are sorry you did not have the best experience with us and your warranty company. Unfortunately we are not able to change their procedures.
However, when working with warranty companies, these are the policies we do have to follow. The $100 was paid to your warranty company for a service call which is standard for every visit. We do make it easier on the home owner when we can do a virtual visit, this is done specifically to save you time from having to wait for a plumber. Once we diagnose the issue, we turn in the report to your home warranty company and wait for their decision. Per your contract with the warranty company and ours, we are not allowed to discuss a break down in pricing. We understand how inconvenient this can be, and we do sympathize with you on this. Your home warranty company should be able to give you a break down of what you are paying for and Pipe Solutions is able to give you a list. What and how much you are paying for is determined by your contract with the warranty company. As far as working with your home insurance company, we do not work with any additional 3rd party insurance companies. In most cases, the work would be completed and then you would turn in your invoice to your insurance company for reimbursement. We would be happy to go over other solutions for you if you would like.”

Inconsistent techs. You will have a great experience with one and a terrible experience with another. One tech in particular does not appear to have adequate training as he has to go back to his superior every time he comes to our home and twice said two completely different systems were "tampered with," which led to them not being covered by our HSA. What??? In addition, the company did not get back to us on the last visit after this tech simply took a picture of the item in question. I had to call the company for an update.

We canceled our HSA due to this particular service provider and would not recommend them.

Their service tech was very rude and inconsiderate. Upon arriving after being late because they went to a wrong address they would not listen to either my wife and myself what the problem was and tech just did what they wanted to do. They put blame on brand new parts that were just installed 2 months ago and told us that he adjusted what needed to be done and he would order replacement parts. After he left our problem has become 4 times worse than before they worked on it. If and when Pipe Solutions have to resend another tech to address now a bigger problem they will not send the tech we already had.

Absolutely untrustworthy service. Never completed the work but sent me two surveys to rate them. Tech left washing machine in the middle of my laundry room and denied it I cannot move it myself. Never fixed anything, I think they don't know how to work on slab homes. Buyer beware they will not fix anything and claim they did. They claimed they would come back out next Monday, 4 days from now. Do not use!I had 4 different stories of the repair first they were waiting on authorized repair from Home warranty, then they claimed it was fixed, they claimed no one was home, and the home warranty never received a request for approval. Horrible customer service and no response. If the shower was working, then the technician never tested it because he left greasy shoe prints in my tub , no water was ever ran. AVOID This Company! Just a follow up a second company, and different plumber confirmed, the cartridge and internal part was the issue. It was fixed in 10 minutes.

The young man looked me straight in my eyes to tell me all the work I needed done to fix the leak, even telling me a carpenter would be needed to repair what he would damage. Your dishonesty shows your value, unprofessionalism, incompetence because you have not researched your market online to update your professionalism and integrity. Customers are able to educate themselves before we even make an appointment with you. I did the job without having to do anything your technician recommended I do.

This company is a joke. Adam came to my property Sept 2, 2022 and was unable to provide the service I needed. He ensured me someone would reach out to me within 2 hours of him my home. I didn’t hear from anyone until I reached out to the company Sept 5, 2022 via text message. The company stated “Our office is closed today. You will need to call the warranty company and see if they can get another vendor out to you today. I am unable to get somebody out there with a main line cable this week.”
They never attempted to call me once. I called my warranty company and explained the situation. The warranty company stated the work order with Pipe Solution has not been processed. Pipe solutions never told them to transfer me to another company, so now I’m just sitting with sewer waste in me basement. The only thing Pipe solution offered me was a “sorry for the inconvenience”.

Paid $100 for a 10 second video call to tell me water heater was cracked. Refused to give me a detailed breakdown/report for repair costs. Told me I needed to pay for the repairs on site and then would get an invoice detailing repair costs. Would not work with my insurance company in any capacity.