Refrigerator reviews in St. Louis, Missouri

ABSOLUTELY HORRIBLE!!!

DO NOT, I REPEAT DO NOT USE THEM, THEY WILL RUIN YOUR UNIT, AND THEN CHARGE YOU FOR IT.

PLEASE FOR YOUR OWN GOOD DO NOT USE THEM!

I called to ask a question before I had one of their service reps to come out. The person who answered the phone said "I have no tec's that come into the office, I can send someone out to look at your fridge.....and it will cost $50.00". So I cant ask any question prior.....the only way I can is for $50.00......are you kidding me.....now that's great customer service.....stay away.....

I love this company. I recommend them and I will use them again in the future. Great customer services and first class treatment from the owner!

The guy who worked with me was very unprofessional and was cursing the entire time! I highly would not recommend their services!

Brian and his team are courteous, professional, and easy to work with. They've been very helpful with my walk in cooler setup and a few minor issues thereafter immediately resolved. Highly recommended.

I Macyver'd my freezer into barely working. Had a couple desk fans in the top to keep it from freezing up so I wouldn't lose some stuff. Guy came in and said it's cooling just fine. IT WAS ON LIFE SUPPORT. IF THERES A DESK FAN INSIDE THE COOING UNIT, IT IS NOT FINE. REGARDLESS OF IT COOLING. A commercial freezer that should run below 0° barely making it to 30° isn't "cooling just fine". Waste of time and money.

Would HIGHLY recommend!
I am Store Manager at a Starbucks and we were performing our cleaning cycle on our ice machine. Once we cleaned it and went to turn it back on it would not power up. We had to call around to see if it was still under warranty, which it was. Ice-o-Matic referred Surety to me and they were amazing. I immediately called them and they sent someone tight away. 30 minutes he was already here and working on it. It took him 15 minutes to get it back operational. After that he sat around for about 30 minutes to make sure it was continuing to make ice. He put everything back the exact way it was supposed be and how he found it!
Great experience and would definitely use them again

I have done business with this company for over 20 years. The only complaint I have is that their repair service needs some attention. For the most part I figure out the problem myself unless I need parts because I lease the machine. They have raised my lease payments and it’s not much just $12. But I’ve had the same machine for atleast the last 10 years. We had to replace the one I had 10 years prior with a better ice machine. I serve all my beer on ice at my establishment. They have services this machine a handful of times. They don’t regularly do it. There isn’t any good communication with them when it comes time to fix their equipment. I’ve always been big on customer service as I am in business for myself. I have bought and paid for this machine so many times over and I was told they raised my lease payment to ensure higher quality customer service and I haven’t found any truth in that. It was time to gouge like the rest of the world has been doing.I used to highly recommend them. Not so much anymore. Nice people, poor customer service.

Yikes, should have read reviews before. Bought a commercial ice machine from this company for over $10,000, major issues and thousands in labor calls fixing nothing adding parts with no warranty. I do not write reviews but.