Appliance Repair reviews in Elkhorn, Nebraska

Brad did an excellent job and was very informative about what was required to fix our washing machine. I would recommend him and Mr. Appliance to anyone.

I am VERY HAPPY with Mr. Appliance! Second time I've called and they were again excellent. Carla who answers the phone was very personable and friendly. She answered my questions and followed through promptly with further calls and texts. Brad who repaired my washing machine was professional, quick, absolutely knew what he was doing, explained things and followed up ASAP after ordering a part. Mr. Appliance goes above and beyond and makes sure I am taken care of and happy with the work. Price was very reasonable and they are honest and above board. HIGHLY RECOMMEND.

I was very pleased with the service that Mr Appliance provided.
Brad provided an estimate of the damage to my gas dryer.
He corrected the problem and replaced the rollers.
It is quiet now and working properly.

Couldn't be happier with our experience. A technician was scheduled promptly, showed up right on time, immediately figured out the problem, replaced the broken part, and loaded all the software updates quickly. He was very knowledgeable, and made the entire process look easy! I would absolutely recommend this company if you have appliance issues!

Brad got right to work on a refrigerator and he found a frozen line and fixed that and the washing machine would cost more to fix than buying a new one for the rental! He came to my house and suggested a good brand that was on sale! He was very helpful and I sure was impressed and appreciated the help!

The repairman was friendly and efficient and did a great job with the repair and clean up

Brad was wonderful! Was able to come before scheduled window and quickly determined and fixed our GE side by side refrigerator. He explained exactly what was wrong and was able to get us all fixed in no time. Highly recommend Mr. Appliance

Our Mr. Appliance Eric did a great job repairing our double oven. He went above and beyond when he wasn’t content with the 5-10 degree temperature variation of our oven. We will definitely use Mr. Appliance for all of our appliance repairs if needed.

I was lucky enough to get a same day appointment, Matthew came to fix my dryer. He figured out the problem right away, and fixed it the next day. He was very polite, courteous, considerate and extremely knowledgeable. I would definitely use this company again and request him for any repairs I had!!!

Brad came out the other day to fix my icemaker. He was able to come out the same day and he did a great job. He also gave me some great advice about my dishwasher and smoker. I will call next time I need something fixed.

Needed our ice maker fixed. Tech resolved issue quickly and explained what caused the problem. Very conscientious and willing to answer questions. Great Service!

Great Experience! We had Matthew, super nice and professional. Took his time to explain the repair and what was needed. He went above and beyond to answer my questions. He was very personable. I was also able to schedule online and received up to date communciations via email and text. Prices were very reasonable and did not feel pressured to make a quick decision on repair.

Brad was great, came out twice to help me and was super honest with the diagnosis of my first washer. Fixed my dryer second time around and was super friendly and prompt. Reception was awesome as well. Will definitely use again!

Very fast and friendly service! I would definitely use them going forward with all of my appliances needs. Brad, was also very knowledgeable and efficient! Thank you

Rick was great! Fixed heating element on my dryer. Explained everything in detail, showed me what was wrong and why it went wrong and also recommended follow-up service from a dryer vent cleaning company to correct the issue so it doesn't happen again. Very satisfied!

They kept me informed about who the technician was and when to expect him. My refrigerator was leaking and forming ice under the crisper. He (Brad) was courteous and knew what the problem was and ordered the part, he was very knowledgeable and explained everything. I didn’t expect them to get the part in so quickly. Brad came back, installed the part and was on his way. Everything went smoothly. I would definitely recommend this company and Brad.

Eric was a very professional and knowledgeable technician. He was extremely thorough in diagnosing the issues with my wall oven and it was a pleasure having him resolve the repairs to the oven!

Here’s a story you don’t hear often. I had dishwasher that was leaking water from the bottom. It was a total of five visits with two different techs, trying to figure out what the problem was. The problem couldn’t be identified and most likely due to a crack in the dishwasher itself however, during the whole situation, the techs were very professional. The owner reached out and discussed what the next steps were about being able to fix the issue itself. He refunded the money that was spent trying to fix it and was very kind throughout it all. They definitely live up to their warranty when fixing an issue. In the future, they will be my number one option with any other problems that arise in the future.

Eric was great. Use Mr. Appliance, you won't be disappointed.

On October 25, 2024, my Frigidaire Refrigerator was defrosting. It was already 40 degrees at 9:00 AM. I needed someone to take a look at it fast because it was making loud noise. Most of the Repair Companies I called were fully booked and wouldn't be able to come till about a week after or so. Eventually, I found Mr. Appliance who can come on the same day because according to the Customer Service Representative "they prioritize the Refrigerator Repair. She said that they can fix the problem on the same day since they can access parts needed nearby." She said that the Diagnostic will cost $125 + tax and will be waived if I decide to have their Technician do the repair.

The Technician named Eric came at 2:06 PM (based on the Ring Camera Recording). He moved the refrigerator forward and went in the back of it and did some test. He went outside at 2:23 PM and came back after 15 minutes at 2:38 PM. I am not sure what he did outside for that long period of time. He started working again at the back of the fridge plugging and unplugging it. Then, he came out again at 2:53 PM for about 6 minutes this time, came back in at 2:59 PM. At 3:25 PM, he told me that "the fridge compressor is gone". When I mentioned what the representative told me that the technician can get the part, he said he doesn't have the part for it and that I am better off buying a new refrigerator because replacing the compressor will cost me as much as the new refrigerator.

He prepared the invoice that cost $125.00 + 8.75 Sales Tax. The total cost paid was $133.75. He said that he will e-mail me a copy which I didn't get. I had to e-mail the company and requested a copy. When I got the copy, it has a Recommended Task for it which he didn't tell me before he left. It says "Cold Control Repair or Replace for $332.94".

This is the kind of experience I don't want to have to go through again in the future. I decided to post this to let the Consumer know about this Bad Business Practice.

Response to Mr. Appliance Reply to the Original Post (11/16/2024 4:12 PM) :

I have a Camera in the Kitchen so whatever Eric said was recorded, including when he left the kitchen and came back. When he said that the Compressor is gone, that it was not fixable, I asked him if he could get the part. He said he didn't have the part. I told him that according to the Customer Service Representative who scheduled the appointment that your technician could get the part from nearby and come back and fix it. Eric said he doesn't have the part and I will be better off getting a new refrigerator. I have a witness who can attest to that aside from the Video Recording inside the house. I told him I wanted my fridge to be fixed as soon as possible which was why I agreed to have it done by Mr. Appliance. I can put together the Ring Video from outside and the footage of the Video inside to prove that your technician was lying. The video cannot lie.

Our industrial Dishwasher was down, we were able to schedule an appointment for repairs within 24 hours!!! Service Tech Brad has us up and running in under an hour. Communication was awesome!! Thank you Brad and Cory for your excellent customer service! If you're looking for quality and exceptional service, we highly recommend!