Reviews of local pros in Hastings, Nebraska

One year with my new Trane HVAC system and wi-fi thermostat. Thanks, Jay and staff. 100% satisfaction. Highly recommend.

Prompt response to call about heat not working. I purchased heater and air from them last year and have been pleased with the service and quality of their products. Price is also fair.

Asked for a quote to replace the ac and furnace and one for just the ac. Received the quote on 5/24 for the ac and furnace and have asked twice since then for just the ac quote. Also called K-T on 6/20 and was told the owner would call me back. Today is 6/30 and still have yet to hear a word from anyone. Stay away from K-T.

Called them Wed afternoon because AC is down. They couldnt come til Friday so made the appointment then. They came, and did an initial look but couldnt do anything til the electricians came. Even though they were on the way, the person from KT Heating decided to just off and leave and said they wont wait and wont come back til Monday unless we pay the premium rate. In the mean time, I have an AC unit down and now a fridge that isnt working so I am giving them this bad review for that very reason since they couldnt wait a few minutes for them to come. KT guy literally came and left.

Amazing customer service! I was just very impressed with their promptness and willingness to work with us.

Scheduled an appointment 2 weeks in advance since it had to be on a certain day of the week i was off. They said it would be in the afternoon sometime (no actual time of arrival was given). They failed to show up or even call to say they were not going to be able to make it on the day the appointment was scheduled. I waited at home all day for no reason. I called at 4pm to see if they were coming and they said no. I asked why no one called to let me know and they said i should have called.... Terrible customer service

Our AC unit was out when we got back from a 10 day trip. Already stressed about work Monday morning this didn’t help the tension of our house at 80 degrees. Called Monday morning and they were here an hour later. It was fixed within that hour and for a very affordable price. Thank you!

Would be 5 stars but they don’t work on mobile homes. I’m fine with that but when you recommend someone who does and they come out and charge $235 to charge my unit with R22, checks nothing else to see if a different problem exists, and then it stops cooling less than a week after. I let that person know and they reply with “I don’t know”.
Hired another company and the tech said the lines were filled with air and water which is why it wasn’t cooling properly.

Call them out for a furnace that wouldn’t light. Had someone show up and reset the system, took them about five minutes. Charged me $176. Within 24 hours it was broke down again. They said they would make it right but then get a bill for $256. They didn’t even credit me the $176 for doing absolutely nothing.

Thanks to Dan or Dave , talked me through attempting to reset my thermostat. Who knew they had batteries? Not me. Good service is not a thing of the past!!

In late June, I came home from vacation at 11pm on a Sunday night to find my A/C unit wasn't working. I called K-T first thing Monday morning and they had a technician at my house by early afternoon. He found a bad fuse that I was unable to find, topped off the freon, and he gave the rest of the system a check. Reasonably priced and quick service. No complaints.

We recently had our furnace quit of course during a terrible cold spell, I called KT Heating and Air. Mike the technician came as soon as he could, made necessary repair very quickly. We are very pleased and impressed with his knowledge of a Trane system. Besides being a very nice guy , Thank you

The first time I called them for AC repair in the summer and they were quick, repaired properly, and the service tech was great. They demanded payment that day, and that was fine. I called back yesterday (January 6th) for heater repair, and was told I didn't pay my bill in full, and they wouldn't help me until it was paid. I sent them the bank statement showing proof of payment, and they still wouldn't accept it as proof until someone found it on their end. The owner told me that if he found proof of payment, he would work with me on payment for the heater repair. (I asked for 10 days.) I called them at noon the next day, and got a rude woman who was "sorry about that missed payment" and annoyed that I still wanted heat repairs. The owner got on the line and demanded "at least half of the money upfront to prove I had some funds available." I hung up on him and called someone else. They clearly only care about money and not customers.