All reviews for Custom Cooling & Heating, Inc

Had a very good experience with Custom Cooling & Heating Inc. We were able to easily make contact with the individuals at Custom who were able to send someone over quickly to resolve our A/C issue and answer all of our questions. Really appreciate the customer service.

They came out for a service call at the end of September and advised that if there was an issue with the cooling element, the parts would be taken care of. About 2 weeks later, we lost cold air again and they came out the next day. The gentlemen could not promise that the travel and labor would be included in that, which is fine. I received a call this afternoon that they were going to work with me regarding Labor and Travel. Customer Cooling & Heating, Inc. has my business going forward.

Custom Cooling & Heating did an excellent job replacing our furnace and A/C. The installers were professional, fast, and friendly. The price was excellent. Thank you Custom!

They came out and looked over what units I had, old ones of course, told me what needed to be done, what should be done. After inspection of the old units they emailed bids on 4 different levels of comfort and the costs. They let me choose what I wanted, set up the appointment for ducts to be cleaned . The cost was exactly what they estimated. Very professional job . Very pleased with the way the AC now performs.. I would definitely refer anyone to them.

I have used the service of Custom Cooling & Heating for 13 years.
Last week when the temperatures reached between 83 & 94 degrees, I discovered my air conditioning unit was not working. The same day, Custom determined I needed a new unit, in less than a week, I had a new unit.
This company cares for their customers. I would recommend them to anyone!
Thank you guys, your the best!!

Custom Cooling and Heating switched out my old AC unit and indoor coils a few days ago. They also ran new lines. The service was exceptional. The technicians were on time, professional and cleaned up the site. I could not have asked for better service from the very start of requesting a bid. Everyone I dealt with at Custom Cooling and heating were knowledgeable and polite. I would recommend Custom Cooling and Heating to anyone looking for HVAC service.

Brad and his team did a perfect job replacing our heat pump. He gave us a repair option and then multiple replacement options. He also recommended switching from a heat pump to a conventional air conditioner. This was less expensive then going with a new heat pump and should give me less repairs down the road. I really appreciated all the options and the great advice. The technicians were in and out in one day and cleaned everything up and left my place better then they found it. Couldn't ask for a better experience from the beginning to the end!!

Custom did a fantastic job on my new home heating and air conditioning system. They were very upfront and honest with all of their pricing on my new system. Their technicians who installed my system were courteous and handled themselves professionally all the way through the project. I would definitely recommend them to any of my friends and family looking for a new furnace, air conditioner or Geo-thermal heat-pump system!

Called Custom Cooling &Heating Inc. after a referral from a friend.
A/C had a leak and they charged it within two working days.
Discussed replacing both AC and furnace. Bid was sent to me in a couple of days.

Agreed on a system and they installed it 6 days later.
Entire job took 6 hours. Did an outstanding job and explained all the functions, settings and controls in a professional manner.

Extremely satisfied with their work and equipment.

Made a no heat call
Call answered so professional
Scott called me.
Sent two guys over after I sent him pics
Everything was checked out
They called the supply house
They had what I needed
Custom went to get the part
Returned and completed the work
End of a happy story

Custom installed my original system in 1998 when I built our home. It was a no brainer that I was calling Brad and his crew when furnace went down this past winter. Quick response and got out new more efficient system installed. Just all-around good people to work with. Thanks Brad & Trevor.

Our furnace went out on a Saturday evening when the temperature outside was in the negative numbers. The HVAC contractor we had used for years said they could not come out for days, and my wife had just come home from surgery so we really needed heat. So I randomly found Custom Cooling off the internet. They came out immediately, diagnosed the problem, and fixed it. And considering it was a weekend and after hours, the price was reasonable too. And the technician was polite and professional. We will be switching from the HVAC contractor we have used for years over to Custom Cooling.

Custom Cooling has done numerous jobs for us through the years. Repairs, maintenance, venting, reconfigurations, new installations - you name it, they’ve knocked it out of the park every single time. Knowledgeable, professional, timely, and fairly priced. Simply the best in Lincoln!

This was a great experience overall! They came within 24 hours of submitting the request for a quote, and provided us with several options within the next day. They were able to come and install within just a couple of weeks of giving us the quote. Trevor was great to work with during the install and they left the house cleaner than when they came! 10/10 would recommend!!

We had a new A/C and furnace installed. Custom also installed our last one 17 years ago. The two technicians were (as usual) professional efficient and respectful of property (used tarps to cover floor and plastic on steps). When finished one explained everything including filter installation and hosing off outside unit. I highly recommend Custom Heating and Cooling

Writing on-line reviews is not something I usually do, but I want to share with you that I have been a satisfied customer of Custom Cooling and Heating for over 15 years. Their culture of customer service is evident in all stages of a project, whether it be returning calls; answering questions; arriving as scheduled; or skilled, professional installation.

First cold day happened to be a Sunday and my furnace was on and not working. Scott kindly talked me through a couple things to try and it was back up and going. Thank you Scott!

The service provided and technicians at Custom Cooling & Heating were incredibly professional and knowledgeable. They quickly diagnosed the issue with my AC unit and provided a clear explanation of the repair needed and multiple options for a new unit. They went above and beyond to solve the problem as soon as possible. They were punctual, courteous, and left my home clean after the job was completed. I highly recommend them for all your heating and cooling needs!

We have had Custom do work for us several times, most recently they installed a new heating amd air system. I continue to be impressed by the professionalism of their techs. They are always kind, knowledgeable, and timely with their projects. We will continue to utilize Custom and would highly recommend them to others.

Have Custom Heating & Cooling check our hp & furnace each year. Very reliable great technicians. Highly recommend!

Called in with an urgent need, they got back to me and got the job done extremely quick. Will be recommending and using again if need be!!