Constraction reviews in Omaha, Nebraska

We had a toilet backup and overflow in the middle of the night. I called ServePro and they arrived same day. They were professional and thorough. Their estimate was clear and each line item made sense even to a guy who’s never dealt with this stuff before. Their follow up communication was timely too. Overall a really great experience!

Three and a half years ago we had a massive hail storm in Blair with softball-sized hail. With holes in our roof and water coming in most of the night, our new home took in a lot of water. We were panicked and didn't know what to do. A friend recommended Servpro and although they were helping a multitude of customers all over town, they put us on their list and got to us as soon as they could. Chuck explained everything to us and gave us expectations for the week as far as drying and next steps with insurance. It was a Godsend!!! We don't know what we would have done without Servpro coming in to help us in our time of trouble. They were so easy to work with and helped us save our home.
[In an effort of full disclosure, I now work for Servpro. I did not work for Servpro at the time of this occurrence and did not even know Servpro existed. It was because of my experience with Servpro as a customer that I was interested in working with Servpro as an employee. I would like to help other people in the same way that Servpro help to me.]i

(ServPro) Matt Pavlik ( Crew Chief ). Will recommend Servpro to anyone .Done a great service, awesome clean out Floor Tearing , sewer mess and odor. excellent job.

We had a dishwasher leak over the weekend. The guys that came out were so wonderful. They took care of the rest of the water we couldn’t clean up. They explained what was going on every step of the way. Came out the next two days and picked everything up. Great bunch of guys.

I want to give a heartfelt review for Lathe, the owner of ServPro. He personally came to my house to inspect a roof leak I was experiencing, and I was incredibly impressed by his professionalism and genuine care. From the moment he arrived, he made me feel completely comfortable and took the time to thoroughly explain everything about the repair process, ensuring I fully understood what needed to be done.

What truly stood out to me was Lathe’s honesty and integrity. Despite the fact that I am a woman, he didn’t try to take advantage or overcharge me. Instead, he honestly suggested that it might be more cost-effective for my husband to perform the work, and he even went a step further by providing us with a detailed layout and instructions on how to do the project ourselves if we chose to.

Lathe’s dedication, transparency, and genuine concern for his customers are truly commendable. It’s rare to come across a business owner who operates with such honesty and integrity. Thank you, Lathe, for your outstanding service and for being a standup, honest business owner. I will definitely be recommending ServPro to friends and family!

DISASTER is not a strong enough word to describe the work and service provided by SERVPRO of Omaha Northwest.

If you don't want to be lied too - don't use SERVPRO of Omaha Northwest

If you like to have phone calls and text messages returned in a timely manner - don't use SERVPRO of Omaha Northwest

If you like to have work completed in a timely manner, not many months later - don't use SERVPRO of Omaha Northwest

If you feel like you should have at least 24 hours to review and pay the bill - don't use SERVPRO of Omaha Northwest. We received the initial bill for the water mitigation part via email at 2:37 PM one day, then we got a phone call at 10:37 AM the very next day from SERVPRO of Omaha Northwest accounting, asking when we are going to pay the bill. I'm like seriously!?!?! You don't even give your customers 24 hours to review the bill, before you start harassing them for payment?

This is one of those times, I wish I had a time machine and I could go back in time and pick any other mitigation and construction company other than SERVPRO of Omaha Northwest.

We had Kyle from SERVPRO come out and do mitigation services for us, and they were very professional and friendly. We have two dogs and I am a stay at home mom, and I can’t stress how great they were with us all still in the house. Very courteous about moving around our possessions also. I would highly recommend their team for any mitigation services or clean up.

We had a vendor remove a reverse osmosis system, a plug was not put in the collar of the P-Trap. As a result for a week when we used the kitchen faucet or dishwasher, unknown to us there was a leak under the sink.

We called the vendor. They put us in touch with Serve Pro of Omaha Northwest. Andy and his gang have been highly professional. Explained all the steps necessary to dry out the sub floor, especially the ones under the cabinets and old oak floors. They were able to brace the counter tops and remove the lower cabinet that got damaged and the oak floor.

Andy's whole crew has been very responsive and professional. From the first evening when Noah and James set up the fans. Andy bringing in a contractor before he proceeded and Garret for removing the old oak floor.

Thumbs up to their services.
You hope you never need to use their services, but if i had to I would definitely use them again.

We had an incident in the Master Bath with the toilet which overflowed and flooded the floor. I thought I dried it all until there were visible stains on the ceiling on the ground floor - right in the entrance to the house!!! SERVPRO of Omaha Northwest came in and took care of it all. When people say, "What damage?" That is testimony for the great work that they did. Thank you so much for doing such a professional job from start to finish. You will be in my prayers and in my phone book for the next incident!

I had hail repair completed by Drey Roofing Inc. This is the 3rd time I have used this company and had a positive experience. I worked with Richard Geertgens (Sales and Project Manager) who made this seamless from start to finish. The crews were respectful and prompt and cleaned up well after each phase of repairing my home! I would recommend this company.

Horrible driving and roofing skills

It looks nice they did a wonderful job

Service was fast and outstanding! Highly recommend Drey Roofing!

Wowza, your roofers were here and gone in the same day. If I wouldn't of seen it myself I wouldn't of believed it. No more worries here. Now on to my summer.

What a great job the team did. I would highly recommend Drey Roofing.

Excellent service and product! Good communication. I would highly recommend!

Got my roof replaced very quickly and without hassle. Very professional when dealing with them. No leaks or other issues to speak of.

Did a great job in only 2 days. They are hard workers and meticulous.

Had several issues with the crew leaving food trash daily and Steve the salesman being rude when brought to his attention. They left my driveway covered in nails as well. They replaced downspouts that didn’t need replaced and didn’t replace the ones that needed it. Fast forward to a little over a year later and my roof is currently leaking in at least 3 spots!!!

I was thoroughly impressed with the work completed by Drey Roofing. The staff was knowledgeable and professional and the work was completed in a timely matter and they delivered what was promised! It's a little scary getting work done in this day and age with so many "fly by night" contractors... It's reassuring to know that we have quality professionals to rely on that are local and dependable!!! THANK YOU!!!

Had a leaky roof that had done some damage and was leaking down and through a light fixture. Came out and gave us a quote and decided to use them since we had used them in the past at our old house. Came out and replaced the gutters and replaced the rotted section of the roof that was damaged. I inspected the work and found that they had nicked the new concrete patio, left several nails in the yard, had put a hinged gutter on when we had told them specifically that we did not want that and when I ran the hose on the roof the leak was still there. Called them and they came out and fixed the gutter and then told me that they would need to tear up more of the roof and flashing in order to fix the leak and quoted us another $600 to do so. Was not happy about it but we needed to get the leak fixed so they told us they would be out on Monday to fix the problem. Monday morning came and nobody showed up, called them and they said they had a bigger job they had to do and would not be able to get to ours that day. Told them that why we were not as important as the bigger customer and told them they needed to do what they told us or they would be getting paid for the rest of the gutter job. Called us back later in the day and told me they would make things right and guaranteed me they would be there the next day. Next morning they called and said they could not make it out again. I called White Castle roofing and had them come out to give us a quote since I had enough of their lies. Dusty came out from White Castle , got on the roof, went up into the attic and found the issue in about 20 minutes and said they could be out by the end of the week. I called Drey and told them we would be using another company and all of sudden they said they could come out later in the day to start the repair. I told them I did not trust them and that they did not do the work I had hired for in the first place which was to fix the leak and told them we were using some one else instead. Very disappointed in the fact that they never took the effort to even figure out what the problem was in the first place and then could never honor their word. Makes no sense to me that they could not properly figure out the problem, never look in the attic and keep an appointment when White Castle was able to do all of that from start to finish in about a week and we have never had an issue with the leak again. Would not use or recommend Drey Roofing again - not a trustworthy or honorable company!