Home Services reviews in Omaha, Nebraska

Jani-King is great to work with! Communication is great and the cleans are done well.

So far this is the worst company i have ever encountered. Employees are extremely rude and disrespectful. They take money out of your check without even telling you. Do yourself a favor and look elsewhere.

Jani-King moved with our office when we moved into a new building. They have done a great job attending to the details of the building and our high expectations.

Our office is very satisfied with Jani King's service. Our cleaner does a top-notch job and the company is very responsive. Highly recommend Jani King!

I have a great experience using Jani King. My cleaner is amazing and communicate well. Very happy with her and this company on their communication and follow up.

Not much I need to say. This company is lame, unprofessional full of nonsense policies, I will just give you a piece of mind, if you want to avoid stress, headaches, problems losing money etc DO NOT EVER DO BUSINESS OR BUY A FRANCHISE FROM JANIKING, worst company ever. Stay away from them and just look else where.

I want to start by saying that the cleaners did a good job. My issues are with management and customer service. Here are some things to know before you do business with this company.

1 year contracts required and they auto renew.
60 day notice to cancel that contract and you must do this by certified mail. Email or phone calls or anything else won't work, because why would they make it easy. You can only cancel on your anniversary date of your contract. If it is after that date, you must wait an entire year to cancel your service. They do this to make it more difficult for you to cancel so you stay with them
They increase your cost every year without notice and without legitimate reason.
They offered to lower the price, which is why I wanted to cancel my service. They wouldn't let me cancel after they increased the price because i was past my 60 day window on my annual contract (i was a customer for three years). Then they said they wouldn't honor the price they gave me because I still wanted to cancel and gave them 10 month notice (well I haven't yet because i need to send certified mail via USPS, you know making things easy for their customers).
Rude communication from customer service who's only focus was getting more money from me for the company and not solving my desire to stop doing business with them.

I highly recommend you find another cleaning service that doesn't make doing business more expensive or difficult to cancel. I would also encourage one that doesn't force you into business with them on an annual basis and makes it hard to leave them when you decide their services aren't worth the money they are charging. AVOID THIS COMPANY.

UPDATE 10/23/24: In fact customer service did NOT want to solve my issues. I told them I wanted to cease doing business and was willing to put in 90 day notice and I got no response. The only help they were interested in, was helping me stay with their service. Their response was just a opportunity to save face on an online review when an unhappy customer voiced their concerns.

My experience with Jani-King of Omaha has been nothing short of unacceptable. From the beginning, the management displayed an alarming lack of professionalism. One of the managers even called me directly, yelled at me, used offensive language, and told me I had no ownership over any of my assigned accounts, claiming that all the accounts belonged to him. That kind of behavior is completely unprofessional and disrespectful.

Beyond that, the overall communication, customer service, and managerial support were consistently poor. The general managers and supervisors rarely provided clear answers or real guidance, and when issues came up, they were often ignored or mishandled.

At one point, they took away all of my accounts without any solid reason or explanation, and they never gave me the opportunity to discuss or resolve the issue. My last account was canceled, and since then, I haven’t heard a single thing from them — no support, no new offers, nothing. For over two years, they have not offered me any new accounts or opportunities.

When I reached out to the manager from Kansas, she apologized after I explained everything that had happened and offered me $2,000 worth of new accounts as compensation. That was three years ago, and it never happened. I still have the emails confirming that promise. When I later contacted the Omaha office to follow up, they told me they would not honor it, and that was the end of the conversation.

I could easily disclose the names of the people who treated me poorly and acted unprofessionally, but I choose not to — I prefer to keep this review professional. However, my experience was absolutely real and deeply disappointing.

It’s also important to note that many of the positive reviews you see online appear to be written or influenced by their own employees, just to maintain a high rating.

In the past, after I shared a review expressing my frustration, the general manager from Kansas actually emailed me directly, threatening me to remove my review. I’ve saved all those conversations as proof. That kind of intimidation is unacceptable and clearly violates the right to freedom of speech and honest expression — especially when we’re simply sharing our real experience with a company we’ve done business with. Truly horrible and unprofessional behavior.

I could easily share screenshots and documents of everything I’ve mentioned here, but I’ve chosen not to. However, if anyone wants to know more about how this company operates and treats its franchise owners, I would gladly share my experience in more detail privately.

In my opinion, this is a very bad company to do business with, especially for anyone considering buying a franchise. They do not value or respect their franchise owners, and the culture within the local office is toxic and exploitative.

To anyone thinking about buying a franchise from Jani-King: do yourself a favor and look elsewhere. Avoid the headaches, the stress, and the disappointment. There are better, more professional, and more ethical companies that truly care about your success — never, ever buy a franchise from this company.

Travis & Jamie were very knowledgeable and efficient. Highly recommend using them for all your carpet cleaning needs!

We had 3 pieces of furniture cleaned, one was really dirty, and they all look great! We are very happy with the results and would recommend this company for upholstery cleaning.

I had some pretty aggressive stains that I had a rug covering, they got them all out! It is like the day I moved into the house carpet!! Thanks and will use again and recommend 100%!

Did a great job cleaning our air ducts! Can't wait to see the results and be able to breathe again. It was so bad and hadn't been done!! Really appreciate the service and would highly recommend them! Thanks again guys!!

Jamie was a great person to talk to and work with. Was able to complete our home efficiently and explain what all was taking place and how it was done.
10/10 would recommend

Was super friendly, my dog also loved them. Showed me how dirty my vents were and gave me recommendations. Would definitely have them clean my carpets and ducts again.

Prompt response for residential carpet cleaning with next morning service. Excellent work with noticeable improvement in the appearance of carpet full of kid and pet stains. Will be using Evoxtract exclusively in the future.

I had them clean and fog my air ducts. Acouple things they did that were very important to me and worthy of 5stars.

1. They were flexible based on timing issues I had
2. They came when they said they would
3. They charged only what they said (which was better than competitive to the market), no hidden or last second add ons
4. They were spot on regarding how long process would take
5. They were friendly and professional
6. They didnt leave a mess
7. Theyre local

The guys just left. They got lots of nasty looking stuff out of our ducts and cleaned a few carpets. Carpets look like new and the house smells great. Very friendly and efficient. Should have taken more pics 😄

They did a fantastic job and I would highly recommend them . Had dog stains in my carpet and they were able to get them out when no other carpet cleaners I had could. Very professional services

EvoXtract was so amazing! They did such a good job and took great care of us. I would highly recommend Travis , Jamie and EvoXtract to anyone!

I’m a huge advocate on regular carpet cleaning. Over the past 15 years I’ve had several different carpet cleaning services, I was never fully satisfied on overall price, quality and customer service until I came across Travis and his crew. They’re professional and thorough every time.

We have had our carpets cleaned twice in past 4 months due to pet accidents! And I couldn’t be happier with the result ! No lingering smell fresh fluffy soft carpets! Will definitely be a reoccurring customer !