Sunset HVAC & Heating & Cooling

Our 15-year-old air conditioning system stopped working. I reached out to three well-rated HVAC companies for quotes on new, name-brand AC units. This company offered the best price compared to the others, and their quote was much more affordable than the highest one—even though all were quoting the same brand and model. They also scheduled the installation team just three days after I accepted their offer, which was very convenient. Theodore and Luis, the technicians who handled the installation, were friendly, professional, and really knew what they were doing. Living in Nevada, keeping cool is a priority, so I appreciated how efficient and smooth the whole process was. I’ve continued to use this company for regular maintenance—they recently sent out Javier for an annual check-up on my HVAC system. He was skilled, professional, and explained everything clearly. The service fee was fair as well. Overall, I’ve had excellent experiences with this HVAC business and highly recommend them for anyone needing AC installation or service.

Our heater suddenly stopped working and there was a strong electrical smell coming from it. Javier arrived really fast, within about 15 minutes, and figured out what was wrong in just 10 minutes. Although I have some basic knowledge from past work, I’m definitely not an expert, and I could see this was a bigger issue. The furnace was pretty old, and the control board was melted and the heat exchanger was cracked—problems I’d heard were common with this brand. Javier explained the situation clearly and let us know what our options were for replacing the unit, since fixing it wasn’t possible in this case. He showed us different models and prices, and even let us know that a more affordable option would actually heat our home better than what we had before. I really liked that he didn’t try to push us into buying something more expensive than we needed. Even though it was a chilly night, as promised, the team arrived right on time the next morning and got straight to work. In just two hours, our new heater was up and running and the house was warm again. That’s the kind of quick and quality service that really stands out!

I had another company come out and quickly say I needed a new furnace. Then I got in touch with Sunset HVAC & Heating & Cooling, and Javier gave me a second opinion. He arrived right on time, checked my HVAC equipment, and explained that while my furnace is still running, it will need to be replaced soon, so I should start planning ahead. Javier also noticed a few issues the first company didn’t mention and did some work on my unit to help it last a bit longer. The service was excellent, and the prices were very reasonable. I highly recommend their team if you need help with your furnace or any heating and cooling needs!