Wave Heating & Cooling LLC

I have not enough words of praise for this company. 1. They are the most honest, trust worthy people ever. 2. They are so very knowledgeable and competent in their services. I am a repeat customer and will never use anybody else. Put your mind at ease and call Wave Heating and Cooling, you’ll be happy you did.

Our heater was blowing cold air during a cold spell, so we called Wave Heating and Cooling and they came out the same day and resolved the problem. We were afraid the problem would be costly, but the part was replaced and the total cost was just a fraction of what we had expected. I've used other companies in the past, and I have to say
I'm very thankful to have found this company.
Keep up the great work!

Not sure how many times we’ve engaged our homeowner’s insurance for our A/C… not an uncommon occurrence in this city of course. However, with a failing unit that’s almost 20 years old, it seems like since we’ve moved into this particular house 3 years ago it’s all we do. One company came, did nothing. Another company came, did nothing. Another, replaced a part. Another, nothing. Another, replaced a part. Another, debated everything we were experiencing. Another, replaced another part. Or so they said. Found out that wasn’t the case… so be careful out there.

We then had the wonderful experience of Wave, and much like the others … we expected the whole, nothing is on fire, we’re not going to replace it, all we can do is X thing. It’ll band-aid it up for another few weeks if lucky.

Well, it was our pleasure to have met Daniel Martinez, who as soon as he came to our house … we knew we’d probably have to do the whole song and dance once again bc our AC will work and then it won’t. When he came, of course it was in the small window the sun wasn’t beating down on it and it was working a little better right when he arrived. Other times, we’ve been dying in heat being blasted into the house. We felt bad trying to explain the situation for the 100th time, when at that very moment, it looks like it works, but Daniel was actually very attentive and empathetic. He didn’t seem bothered or annoyed like many of the companies that have visited us seemed to have been. Listen we don’t want to keep calling either.

But Daniel understood and did something different, he helped us to better identify the issues so that we could record them and show what was going on. He explained things thoroughly, what we should look for, and what it could mean so that if we had to call again (which we did), we’d be in a better position to have complete information. And be able to convey it proactively.

Felt like the 100th visit overall… yes, but you know what, that was the FIRST experience with THIS company where someone actually did THAT. So we were accepting of the fact that Daniel had to do a few things to get some more last bit of life into our AC. It’s on its last leg, we know, but his advice, patience, and outstanding personality helped us to be more informed, as well as understanding of the process. He was also very specific on what he had done when he was here. We’re not going to get frustrated at someone that shows patience with us. And it has been nothing but frustrating every time before he came over. He’s a truly valuable asset and bc of Daniel specifically, we’d highly recommend this company.