Home Services reviews in Reno, Nevada

Our experience was challenging. Contracted on 4/2/25, all approvals received on 5/21/25. Start date 6/2/25, final completion date 10/14/25. The initial quote was "2 weeks" once work started. Actual duration: 134 days / 19 weeks. They installed a pergola, outdoor kitchen and hot tub steps. Overall, the construction came out very nice after some rework of quality escapes. However, they tied the outdoor kitchen sink to the irrigation waterline downstream of the backflow preventer/vacuum breaker. Therefore, it doesn't work in the winter AT ALL and cannot be used as a potable water source because of risk of being dangerously contaminated by the irrigation system (which is the exact reason for a backflow preventer). They never advised us that the sink would be non-potable OR inoperable 5 months of the year. When questioned, they responded that was meant as a non-potable rinse station for things like cleaning gardening equipment (never disclosed) and not safe for food handling, drinking, etc. and to think of it as a "jobsite rinse sink" even though it is installed right next to the outdoor grill.
Here is the exact contract language:

"Electrical and Plumbing: We incorporate electrical and plumbing installations to accommodate various appliances and utilities, ensuring that the outdoor kitchen is fully functional and versatile." 7 months a year is not fully functional. And this clearly states OUTDOOR KITCHEN which implies food handling.

Finally, once they activated the water system, it developed a 1200 gallon/day leak which only happened AFTER they disturbed the system. That cost us an additional $1300 to "fix." This $75k job left a lot to be desired. Be careful with Jefe's. Get EVERYTHING in writing, get clarification on EVERYTHING and ensure there are time commitments stated in your contract.

If you are looking for a landscape company to show you what exceptional work is from start to finish, look no further than Jefes! Their attention to detail, a full rendering concept design, sophistication, and quality of craftsmanship truly set them apart. The backyard and outdoor kitchens they create feel custom, refined, and thoughtfully curated—every element is executed at a high level. Professional, organized, and a pleasure to work with. If you’re looking for a luxury outdoor space that elevates your home, this team delivers. 10/10 highly recommend!

We recently moved into a new home and our backyard was literally just rock and dirt — a completely blank slate. Working with Jefes Landscaping was the best decision we could have made. From the beginning, they took the time to really listen to what we wanted and helped bring our vision to life step by step.
The 3D rendering they provided was incredibly helpful and gave us confidence in the design before any work started. Their team was very hands-on throughout the process, always respectful of our space, and made sure everything was cleaned up at the end of each day. Watching them turn an empty yard into a beautiful, finished backyard was amazing. The final result is fabulous, and we couldn’t be happier. Highly recommend!
Ow we just need to get the jacuzzi and fire pit!

I couldn’t be happier with our new pavered backyard! From start to finish, this company was professional, reliable, and detail-oriented. The crew showed up on time every day, communicated clearly throughout the project, and treated our property with care. The craftsmanship is outstanding—the pavers are beautifully laid, level, and completely transformed our outdoor space. The project was completed on schedule and exactly as promised. We’ve already received so many compliments and would absolutely recommend this company to anyone looking for high-quality work and a stress-free experience.

Jesus is a pleasure to work with. He is very responsive and professional. Jesus communicated frequently even while waiting for HOA approval of the design. The crew that worked on the project was very professional and respectful of property. I am very pleased with the design and the results. I highly recommend Pantera there is not a single complaint or thing that I'm not happy about. The before and after pictures speak much louder than I could every say in recommending Pantera.

We really enjoyed working with Jesus. He was honest, knowledgeable, and very low key. We changed our minds a couple times about what we wanted during the process and he was very patient with us. The backyard patio and rock landscaping turned our very nicely

We hired Pantera Landscape for a major landscaping and hardscaping project at our Reno home, paying $75,098.89 in total. Their initial verbal bid came in $20,000 lower than the final price, which they raised after their design team produced the renderings. (Felt like a bait and switch.) The project was estimated at three weeks and ran closer to 4 months, off and on.

The workmanship problems are significant:

• The front steps had to be rebuilt three times and still are not code-compliant. The third rebuild happened after a month of using the steps, when the tops started falling off — a serious safety issue. Even after the third build, the steps are uneven in height (up to an inch difference in places). We have hired another company to fix them.
• Retaining wall caps are uneven and sawed off; multiple caps were not secured.
• Uneven retaining walls throughout.
• Mid-project, they mismeasured the distance of the top retaining wall from the house by several feet, leaving a significant slope despite plans calling for level terraces. They did not take responsibility until we showed them the plans and pushed the issue. They did finally come through with a fix, which was to build a fourth retaining wall.
• Sprinkler system was botched and part of our lawn is dying. Danny and Jesus said they could not prioritize a fix for several weeks because they didn't want to make other customers upset.
• Decorative rock installed too thin; weed barrier is visibly exposed throughout.
• Glue residue left on the front door and on wall blocks.
• Exterior lighting has multiple lights that don't work.

When we raised the defects, the response was to blame "unforeseen conditions" and "site conditions" — that is, the slope of our yard (which was the entire reason we hired them to build terraces) and a gas line at 12 inches (which is standard code depth and discoverable through the legally required 811 utility locate). Neither qualifies as unforeseen. If site conditions were a concern, they never should have taken the job.

Our last text (requesting they cover the cost of the new contractor we hired to fix the issues) went unanswered. We have filed a complaint with the Nevada State Contractors Board.

In our experience: limited skills, and no accountability when problems surfaced. If you're considering Pantera, get every specification in writing, document everything with photos, and pay in much smaller increments. I don't recommend hiring them for complex jobs.

These guys do a great job and our professional at their work!

I highly recommend these guys they are professional, they pay attention to detail, and they communicate with you every step of the way. Thank you so much guys!

these guys were great…exceeded expectations. transformed our yard A++
we have them coming back!

You’re instantly able to tell that these guys take pride in their work. I’m definitely calling them again for any of my landscaping needs!

They are great to work with and are excellent at their craft!. They make sure everything is done the way you want it. I highly recommend them.

Amazing and Very professional crew. I am very pleased with the results. I'd recommend them for anyone looking to get any kind of landscaping work, keep up the great work guys!!!

They worked fast, THOROUGH, and given very little notice. Plus!! Very gracious and kind customer service. They are hands down the best in the area. (Pic: They got in all the "nooks and crans" of a very difficult inherited front yard issue. 10/10 could not recommend more!) Thank you guys, love: the stressed out single mom.

They came out and gave my yard a makeover. It's now free of weeds and my trees and shrubs are nicely shaped! I'm going to call them again for leaf cleanup in the fall and snow removal in the winter.

Jesus and Danny , the owners of Pantera Landscape do nothing but top notch work. Honest estimate, professional results and easy to work with. You can't go wrong with Pantera!

Danny and Jesus are great. Very professional and knowledgeable and just plain likeable.

I was having issues with a previous landscaping company and wanted to try someone new. I gave Pantera a call and they were able to come out right away and fixed the problem quickly and the price was very reasonable. They were extremely professional and pleasant to work with and I will be calling them again and referring them to my friends. Thank you!

Danny and Jesus, installed artificial grass/turf in my backyard. They were very punctual, friendly, and knowledgeable. I definitely recommend Pantera Landscapes for all your landscape construction needs!!

These people are knowledgeable, professional and a pleasure to work with. We are so happy we found them. They did a beautiful job installing our sod and we will recommend them to all of our friends.

Pantera Landscapes is the company to do business with!! They installed Artificial grass and pavers in my front yard. My landscape looks phenomenal! The best i could call last minute. i will continue to call them !!