All reviews for Hawthorne Plumbing, Heating & Cooling

Ralph, our technician, informed me when he was on his way. He was very accommodating with adjusting arrival time. After his assessment of our broken water heater, we discussed repair or replacement options. He answered all questions, and provided a comprehensive estimate. After the job was completed, we reviewed all the work done, and Ralph answered questions from 3 different individuals. Ralph showed pride in his work, great customer service, and a thorough knowledge of his profession. Thank you, Ralph, for giving us back our hot water with as little hassle as possible!

Excellent customer service when scheduling the appointment. Anthony was polite, knowledgeable, and very easy to work with. Plumbing prices can always have some sticker shock, but he explained the cost breakdown and I felt confident I was getting quality service for a fair price. I will absolutely be using them again!

They were quick to arrive. Jeremy explained everything to me and was very personable! I'm so thankful for them helping me with my water heater within the day.

Ralph Lenard came and repaired our heater in record time. He was though and very profesional. Hawthorne Plumbing, Heating and Cooling responded promptly and everything was handled well. We recommend their services.

Anthony Gil and his assistant were great.
They did a quality, professional job on time and at the estimated price.
I will use them again.

Hawthorne plumbing was very helpful.Calling them and getting an appointment set up Was very easy.
Their service tech Jeremy rodriguez was amazing.He was on time , explained everything he was doing and also gave me preventative tips so The problem won't come up again hopefully.This was my first time dealing with them.And I definitely would recommend them

Really, really great service. Broke my shower handle Monday afternoon. Within 24h they were here, fixed it with parts on board and had gone on their way. They take credit cards and my dogs liked them. So if you get a doggie seal of approval, you certainly get mine.

Update: have needed their help 2x since then, for a furnace issue (caused by improper installation!) and some overdue maintenance plus a surprise repair to the water heater (diagnosed by Chris while he was fixing the furnace). I learned a lot from Chris, and was disappointed that the folks we depended on to install the furnace properly missed the mark on the set up. Once again, I recommend this company with the highest possible confidence in their abilities and knowledge

I called early afternoon after my water heater stopped working. Around 90 minutes later, Nate was at my door and got to work. Ultimately I decided to do a full replacement since my WH was 12 years old and I’d already replaced all the parts that could be replaced. They made the process quick and easy, and now a few hours later my house has hot water again!

Nathaniel Gutierrez provided excellent service. Quick to respond and waited while we received authorization from our home warranty to proceed with repair. The company was very responsive and the technician was top-notch! Thank you!

He did great showing up on time. Ralph had great customer service was super friendly and explained what he was doing.

Nate and Anthony did a wonderful job for me. They were professional, respectful and went the extra mile cleaning the tub and shower for me after they put everything back together. I called seven plumbers on a Sunday morning in an emergency. One did call to let me know they don’t do drains. One set up an appointment for later in the day but Nate was the one who responded early Sunday morning and showed up. He had to come back Monday but he was able to do what he said. All the others that are open 24/7 never even called me back. If you need help, call Hawthorne and ask for Nate and Anthony.

Jeremy R. was our plumber, he went above and beyond for us! He did an amazing job and made sure everything was working perfect before he left! Excellent customer service! We will definitely be referring everyone to Hawthorne! Thank you guys for your help and making sure we were treated right! And taken care of! Well over 10 stars if I could!

They also text you and keep you updated when the plumber is on the way, which was very helpful!

I called after hours for plumbing work and they responded within 2 hours. They sent out Anthony who did so wonderful, went right to work and helped us be able to use our facilities again. Provided excellent education and services.

Very good. Jeremy is an asset to your business and an excellent worker and representative for your business. Willing to go above and beyond. Ask him about his successful efforts to retrieve my beloved and feisty bengal sharp clawed cat from under my house. A man I would consider a friend.

After calling 6 other companies this company was able to come out same day!!! Especially when I told them my house had flooded. The other companies didn't see it as urgent.
It was a wonderful experience from the moment I called. Angela was very helpful sweet and professional.
My service was scheduled with Anthony. He assesed the situation quickly new exactly what to do and was able to explain things to me and my husband. Work was done efficiently. He took his time to make sure our main line would back up. Me and my family thank you!

Excellent work. I had a sewer line replaced. Mr Rooter was trying to charge me around 9k dollars more for same job!! These guys got to work right away and I did not get taken advantage of with that other company. Hawthorne is honest- helpful and stand behind their work !
Ralph is on the front line doing exactly that .

Plumber from Hawthorne Plumbing was extremely considerate and very knowledgeable. Explained all the potential issues and then solved the plumbing problems we had. Would definitely recommend and use Hawthorne plumbing in the future.

Chris is a true professional. He has been out to service our complex, aged heating and air conditioning systems. Chris was able to diagnose issues with our HVAC system where others have failed. He is intelligent and communicates well. I feel immensely confident and comfortable with Chris. There is no one else I trust with our system. Hawthorne is extremely lucky to have Chris as an employee.

I had Ralph Lenard at my home to clean out our sewer line. The quality of his work was outstanding. I appreciated that he took is time to answer all my questions. Overall, I recommend Ralph to any homeowner in our community.

Chris with Hawthorne Plumbing, Heating and Cooling was our technician today. He was knowledgeable, honest and friendly. He made a repair to our A/C unit to get us back up and running. He presented his recommendations very well and didn’t leave us feeling pressured. We are definitely going to move forward with his recommendation to replace our entire unit, when we are ready to do so we plan to call Hawthorne and ask for Chris to be our technician again.

Josh was great, he communicated throughout the entire process and went above and beyond to find other issues that might arise. I would highly recommend Hawthorne and Joshua Tomasian for their customer service.