All reviews for Hawthorne Plumbing, Heating & Cooling

Anthony was outstanding! He installed our gas range and completed the propane conversion with exceptional precision and care. He took the time to walk us through every detail, ensuring all settings were correctly adjusted and everything was functioning safely. His professionalism and expertise truly stood out. While the overall cost was higher than anticipated, the quality of service we received—thanks to Anthony—makes it well worth it. We will probably choose Hawthorne again because of this experience.

I can not be more thankful for the services I received today, in the middle of a storm. Our technician, Anthony, went way out his way from clearing a walking path, to being totally excellent and professional. I was told about this company from my boss and I already had someone requesting for me to pass the companies information to them and I absolutely will recommend for him to request Anthony!! Top tier!!!

Ralph did great work. Price was unexpectedly high for just a small pipe under the sink to be replaced. Cost$600 and that was with Senior discount.

In 2022 I had a copper water pipe break near our recirculating pump. I called Hawthorne to repair the leak. They responded promptly and quickly to repair the leak. We were very happy with it but it was a bit expensive but the plumber took a few hours and we had to replace the pump so the over $1000.00 price tag seemed reasonable if not a slight premium. Fast forward to today just 3 years later and that same part broke and was leaking again. Hawthorn was quick to get plumber here who looked at the pipe and said it needed to be repaired. Quoted me $600 to repair and completed the work in roughly an hour. I am not sure what a foot or two of copper pipe and some solder costs but I would expect an experienced tradesman to make $150ish an hour. I also expect the plumbing company to make a profit but this price feels like I am the sucker. The plumber who came to my house was nice and seemed very competent that’s why it’s not a one star review. If I wasn’t desperate for hot water I would have shopped around. A detailed invoice of what I am paying for would go a long way in making it not feel like I got taken advantage of.

Horrible service, Took day's to get the job done. Tried to charge me a weekend fee when nothing was done on the weekend. Very rude technician that left his trash from doing the repairs in front of my house on the ground. The only good thing was the supervisor who helped minimize the price. Would not recommend or use this service again.

Sold a terrible heater for my home. Then the guy came for the water and he supposedly checked the bathroom and never turned back on the water. When the guy came to install the vanity water sprayed everywhere. Quotes me the highest price water heater. I called because the water pressure was still low after he came out and said it just needs to be replaced. Turns out that’s not the case.

Their only saving grace in that place is Winter who answers the phone and Chris. Do not allow anyone else there but Chris to touch anything in your home.

We called Hawthorne Plumbing, Heating & Cooling to inspect our AC after it stopped working. Their technician came out, did an assessment, and quoted us over $8,000 to fix the issue. When we followed up to move forward with the repair, they suddenly changed the quote to $23,000, claiming we now needed to replace both the AC unit and the furnace, even though the furnace was working perfectly fine.

This massive price jump was alarming, so we decided to get a second opinion. Thankfully, we did. Another technician quickly diagnosed the actual issue: a single $10 component was broken. They replaced it quickly and the AC worked immediately.

We reached out to Hawthorne to raise our concerns. They offered no apology, no explanation, and took zero accountability. They quietly refunded our $100 estimate fee, but that was the extent of it.

At best, their technicians are completely incompetent and unable to diagnose basic HVAC problems. At worst, they are deliberately upselling expensive, unnecessary work to people who may not know better, especially during a heat wave when AC repairs are urgent.

This experience was extremely disappointing and could have cost us thousands. Do yourself a favor and avoid this company entirely.

I am licensed property manager, I called them for an emergency last night for a rental property. They agreed to go out to the property. They were given the tenant phone numbers and the address to the property. They never called the tenants or showed up to the emergency. Water has now leaked from upstairs to downstairs for over 24 hours causing damage to the property.