Casella Waste Systems

SCAM SCAM SCAM DONT GO THERE! They Rob you right to your face! They will tell you one price and then have you unload it so when you go back to collect, they tell you the price has changed. Then when you complain they tell you to go load back up if I want, Unbelievable, shut this place down!

I have been a loyal customer for three years. NO MORE. Recently my billing has been wrong and despite Casella's promises to correct it, it still is screwed up. Ok, I get things happen. But recently I needed a roll off dumpster to clean up some construction debris. I arranged the delivery a full week in advance. I had a crew on site the morning when the dumpster was to arrive. No dumpster. This is despite me arranging it a week in advance and making several follow up phone calls during the days leading up to the day of delivery to confirm. Nevertheless, Casella was a no show. I paid people by the hour to wait, and wait. When I called to find out what was going on no one could tell me when, or if it would arrive but, worse, they didn't care if one got there or not. Clearly our three year business relationship meant nothing to Casella, so, I have moved on to another vendor. I am sure Casella doesn't care. But beware, if you do business with them, they could not care less about doing business with you. You'll find that out when you really need them to come through for you. From my prospective, I rather do business with a company that at least acts like my business is important to them.

Be careful when you go. I've been twice now during posted hours and they've been closed. My wife just went (new year's eve) an hour before closing time and they were already closed. She called the Casella office to see what was going on and the dispatcher didn't have any record of them closing early. As far as she was concerned they were supposed to be open still. Multiple other cars had their blinker on to go in but had to turn around. I've heard from other people they go during the last 30 minutes of business hours and they already have the gate locked. It's hard enough to get there by 4:00 but especially when they close at random times.