Al Terry Plumbing, Heating & AC

1 day gas furnace replacement turnout to be 3 days and a failed inspection. It was in the contract as to where the venting was going. They didn't install it where I was told they would. Ended up destroying ceiling in my garage (Lost the fire rating). A supervisor Jerry showed up and shook his head. Told me the men are inexperienced and they would fix it.(Never did)Vent pipe was facing up in the air outside, No screen, Rain ,Snow,Leaves,Pine needles, Birds, Mice....I can go on but you get the point.Jerry made a lot of promises an didn't follow throw. So they will tell you what you want to hear but.....Do nothing. The Master Plumber told me they didn't know how to vent this unit.Took off early. Thank god for YouTube ? The crew would show up at 8 .Walk around for a few minutes.Then get back in the truck an leave. Supplies I'm guessing but it doesn't take all of them to go. Came back around 9.30 . Worked till 11.30 then lunch time. Back at 12.30 and worked till 1.15 . Took off again. Back at 2.00 and went home at 3.00 .An you wonder why I went three days with no heat in my home. Two weeks later I called in for the inspection. (Not my job) but after all this. Needed to make sure my family was safe from this unit burning my home down or Carbon monoxide. The inspection failed do to fire rating in the garage under and screen on venting outside. It's been two months now and no one fixed this . I gave Jerry dates as to when we will be home.(9 different days) He called once AFTER the days we could be home for repairs. Lots and lots for broken promises.Jerry was convincing enough that I made the mistake of paying in full.I trusted him for his word. Now I have to pay to fix my home. Also asked for a price to fix a leak 3 times. Jerry looked at it but never got back to me all three times.Take this for what it's worth but Al Terry is not the company it was back in the day.

It is always a pleasure to give a rave review. I was dealing with a rather severe hot water heater issue (self created). I called Al Terry Plumbing, Heating & AC in a panic and explained my situation. They scheduled me a technician the next morning. The technician arrived on time and quickly diagnosed the issue. Before close of business my hot water heater was replaced and the new one was operating perfectly. Al Terry has always been there for us when we needed them. I trust them with my home and my family. Thanks

Need to give a shoutout to Geoff from Al Terry Plumbing and Heating who has helped us out with our heating system over the years. He is Awesome! Earlier this year we had issues with our radiant heat system which I regrettably called a competitor at the time since they "specialize" in radiant heat. They took 2 mins to say it was an ice blockage, vs Geoff from Al Terry who took time to actually diagnose what the problem could be. He was able to replace a faulty mixing valve with a better mixing valve in good time, was vary personable, and respectful. The other company left us in the cold, Geoff from Al Terry left us with warm floors! Couldn't be more happier with Geoff and Al Terry's service!