Reviews of local pros in Hooksett, New Hampshire

Wow, If I could give this company 10 stars I would. Having a small restaurant in Wilton NH where it is very hard to get service of any type in this area. I called this company late in the afternoon on Wednesday and spoke to a gentleman about our equipment issues and problems. He had a service technician at our business at 9:00 Thursday morning. These days this is unheard of. The technician, Lenny tested our equipment failures and is ordering the parts needed to repair our equipment. I must say this service so far is simply the best and we would highly recommend this company to our families and friends. Lenny was extremely nice and explained to us what he was doing and let us know what he found to be the repairs needed to repair our equipment. The owner of this company should be very proud of his employee's that go on the road that represent his business. His employee training definitely shows. Thank You, Fred

If you are looking for a professional, knowledgeable and honest resource for your HVAC needs, Skovron is a great choice.

From the initial phone call with Keith the owner, to the final installation of my new hot water heater, I've no regrets working with the Skovron team and I can recommend them without hesitation.

Andrea who manages scheduling is professional, friendly and prompt. Brian and Brian were the technicians who performed the installation work, and both were professional, knowledgeable and courteous. It's not easy to find a company that leads with technical expertise, transparent pricing and customer service, so keep up the good work!

Many thanks to Julie and Phil for such quick service on my AC unit. Spoke with Julie first thing in the morning and Phil was at my door within two hours. It took Phil 15 minutes to diagnose what my issue was and he was able to get the parts needed locally and had my AC up and running before the sun broke trough the clouds. Phil was very professional and knowledgeable. I would highly recommend Paradigm Plumbing and Heating and their service team, they’re a great company to work with.

Paradigm is truly exceptional. Their technicians are not only skilled but also polite and highly professional. Every experience I've had with them has been outstanding. After our recent move, Paradigm installed a new AC system for us, and once again, I was thoroughly impressed with the top-quality work.

From the phone representatives to the sales team who provided a free estimate, and the talented technicians, everyone at Paradigm is remarkable. I understand they rely solely on word of mouth for their business, which speaks volumes about the trust and satisfaction they inspire.

It's clear that the owners value their employees, as every team member I've interacted with genuinely enjoys working there—it really shows in the service they deliver. I couldn’t be happier to have Paradigm handling my HVAC needs. A heartfelt thank you to the entire Paradigm team! Keep up the fantastic work!

This is the company to go to for plumbing. Exceptionally responsive and communicated well. We had a catastrophic issue with a sewage pipe due to some municipal oversight and Eric and his team were able to restore our lives in quite a timely manner and at a reasonable price. Easy to deal with on the phone. Will repeat business (though I hope I don't need to)

Paradigm was a complete pleasure to work with, throughout the whole process of installing my brand new Viessmann gas boiler. They are very reliable, reasonably priced, and perform excellent work. I feel exceptionally lucky to have found such a great company with such great people! Thank you SO MUCH, Isaac, Eli & Steve!!!

I just watched these clowns blow through a red light and cut an old lady off who had the right of way on fort eddy rd in concord. I expect my contractor to be a good human being, because professionalism should be lived, not put on when it suits you

Been working with Paradigm off and on for various home plumbing issues - most recent has been 6 months of "trying to figure out what the problem is..." Just wanted to extend high compliments for the plumber that Paradigm sent out today - Chase L. - he is smart, knowledgeable, did beautiful work on a fairly complex project involving a lot of cutting and replacing pipe, valves, etc. He was fast, efficient, and did a great job!

Quoted $735 to replace a single thermostat with no itemization and no scope explanation. When my wife declined, she was then told she owed $180 for the technician showing up, a fee that was not disclosed up front before the visit.

The technician was professional, that part was fine. But the pricing structure and the surprise dispatch charge after declining a quote felt like a pressure tactic. Customers should know about any minimum visit fee before booking, not after they say no to inflated work.

We will be using a different company going forward.

Had Paradigm fix rotted copper tubing that was leaking coolant. They did a great job and got it all fixed quickly. Big shout out to Phil Charette for leading the effort and providing quick and friendly service. He also breaks down the work in laymen terms for us. Great job, Paradigm and Phil!

1 day gas furnace replacement turnout to be 3 days and a failed inspection. It was in the contract as to where the venting was going. They didn't install it where I was told they would. Ended up destroying ceiling in my garage (Lost the fire rating). A supervisor Jerry showed up and shook his head. Told me the men are inexperienced and they would fix it.(Never did)Vent pipe was facing up in the air outside, No screen, Rain ,Snow,Leaves,Pine needles, Birds, Mice....I can go on but you get the point.Jerry made a lot of promises an didn't follow throw. So they will tell you what you want to hear but.....Do nothing. The Master Plumber told me they didn't know how to vent this unit.Took off early. Thank god for YouTube ? The crew would show up at 8 .Walk around for a few minutes.Then get back in the truck an leave. Supplies I'm guessing but it doesn't take all of them to go. Came back around 9.30 . Worked till 11.30 then lunch time. Back at 12.30 and worked till 1.15 . Took off again. Back at 2.00 and went home at 3.00 .An you wonder why I went three days with no heat in my home. Two weeks later I called in for the inspection. (Not my job) but after all this. Needed to make sure my family was safe from this unit burning my home down or Carbon monoxide. The inspection failed do to fire rating in the garage under and screen on venting outside. It's been two months now and no one fixed this . I gave Jerry dates as to when we will be home.(9 different days) He called once AFTER the days we could be home for repairs. Lots and lots for broken promises.Jerry was convincing enough that I made the mistake of paying in full.I trusted him for his word. Now I have to pay to fix my home. Also asked for a price to fix a leak 3 times. Jerry looked at it but never got back to me all three times.Take this for what it's worth but Al Terry is not the company it was back in the day.

It is always a pleasure to give a rave review. I was dealing with a rather severe hot water heater issue (self created). I called Al Terry Plumbing, Heating & AC in a panic and explained my situation. They scheduled me a technician the next morning. The technician arrived on time and quickly diagnosed the issue. Before close of business my hot water heater was replaced and the new one was operating perfectly. Al Terry has always been there for us when we needed them. I trust them with my home and my family. Thanks

Need to give a shoutout to Geoff from Al Terry Plumbing and Heating who has helped us out with our heating system over the years. He is Awesome! Earlier this year we had issues with our radiant heat system which I regrettably called a competitor at the time since they "specialize" in radiant heat. They took 2 mins to say it was an ice blockage, vs Geoff from Al Terry who took time to actually diagnose what the problem could be. He was able to replace a faulty mixing valve with a better mixing valve in good time, was vary personable, and respectful. The other company left us in the cold, Geoff from Al Terry left us with warm floors! Couldn't be more happier with Geoff and Al Terry's service!

We were extremely pleased with everything and everybody within the Al Terry organization. Cameron and Eddy did a great job installing our mini split. We will continue to use AT for any future projects. Thank you for your quality workmanship.

I was able to book an appointment online quickly and easily within a few days of needing some non-emergency work. The staff were extremely accommodating, understanding, and very knowledgeable.

They were prompt in providing updates and letting me know when they were on their way. While in my home, they went above and beyond to make sure everything was working properly. They were respectful, thoughtful, and easy to have around, even while I continued my workday.

Before starting the project, they walked me through the entire process and made sure I understood what was going to happen. At the end, they reviewed the completed work with me and carefully explained the receipt. Warren and Drake were an absolute delight to have in my home. They were kind and respectful not only to me and my home but to one another during the entire job.

I would highly recommend them to anyone in need of plumbing services.

As usual the service by Al Terry's team was professional, courteous and expertly done. They installed a new heating register for us and the difference it has made already is amazing. Special recommendation and thanks to the pair of technicians we had --Alex and Jayden. They were very friendly and helpful, answering all our questions, even those not related to the installation. A great NH company!

Al Terry has been excellent. My 23 year old High Velocity AC Failed, they did some basic repair attempts and quickly recommended replacement due to age. I agreed. AC installation cost has essentially doubled since 2020 due to inflation and government environmental mandates so I got 3 estimates. 2 of the 3 were nearly identical so stuck with Al Terry since they were familiar with the situation. Everyone was polite, helpful and professional. Installation of my system took 2 solid days, the installers were great. Got it running just in time, going to be 93 degrees tomorrow! Appreciate the nice Veterans Discount!

2nd review of this excellent company. Had no hot water, Boiler shut down and wouldn't restart. As always, Jen very helpful was able to get technicians here the VERY NEXT DAY, early morning. Techs were right on time, polite and professional. Turned out it was my 10 year old side Venter with a seized motor preventing the boiler from running. They did a full cleaning, and replaced the fan, everything is working great! Reasonable price and appreciate the military discount. 5 stars!!

Nick was great, got right to the point. He explained my cooling and heating system. No pressure to buy. Family-owned company is what made the experience even better. I'm looking forward to being a new customer. Thanks Nick, you represent the company with professionalism and honesty. The install was great !! great clean happy crew. I made the right choice going with Al Terry. Here and gone in 1 1/2 days. AC and Furnace. Thanks Branden, it was great to meet your crew. No mess, super clean up when they were done. THANK YOU !!!

Customer service was professional and thorough with follow through and parts updates. Ian, service technician, was on time, also very professional and explained issue with Wolf range and solutions to repair. Provided estimate while at house and ordered parts. Within 48 hours customer service notified us parts were in and scheduled appointment same week. Very pleased with overall experience as well as pricing. Highly recommend and will use again if needed.

Thank you Soooo Much!!!

My wife & I we’re having a problem with our freezer drawer not pulling out properly. Ian came to our house was very polite well dressed. I love how they send the photo of the technician when he’s on his way.

We found a workaround to make the refrigerator draw work better, Ian is the best call them anytime. Very happy with the price & knowledge feeling very happy!!

Thank you so much for doing such a great job 👍😀

Steve Labbe
Owner
Paradigm Plumbing, Heating, A/C & Electrical

Great experience. This is our second time using them to repair a 25 y.o subzero fridge. They answered every phone call or called back promptly. Technician was deployed quickly. They also diagnosed, ordered the part, and repaired it as soon as the part arrived. Technician was honest and their work was fairly priced. We will use them again in the future.