Appliance Repair reviews in Manchester, New Hampshire

Alex was great. Came as scheduled, knew exactly what was wrong with our very old washing machine and was able to quickly fix it. Took the time to check out our dryer. He was very knowledgeable and helpful. Couldn’t ask for a better experience.

Alex and Billy are great. They tell it like it is and always recommend brands a d products that thet use. I will continue call for any appliance issues.

I had them check out a refrigerator in a rental property, that wasnt dispensing water or ice. I was told that I needed a new water valve and filter. They were going to charge me over $1000 which I immediately declined. It still cost $120 to diagnose. The parts were less than $90 and it took under 20 minutes to replace them. But the best part is, the water shutoff was in the basement. He never went in the basement, so he wouldn't have known that someone with access to the basement turned it off. Which is most likely why the water/ice dispenser were not working in the first place. These guys are crooks. Find someone else.

Two burners on my stove stopped working the week before Thanksgiving, and I was so appreciative that CitySide was able to come out so quickly to fix my stove. They were very helpful and knowledgeable and identified the issue very fast. All burners working now! I appreciated that they took the time to help us on such short notice! We would use them again!

Cityside was great. Professional and honest. Came out as quick as they could to look at our refrigerator, ordered the parts, and we’re back in a few days to complete the job. Fridge is back in action.

This is the best Appliance Repair Company that I have ever dealt with ....and Ive lived in Bedford NH for 33 years now. Alex is extremely knowledgeable, on time, is honest & fair with pricing, and gets the job done! He went out of his way a few weeks after repairing our oven to stop back at our house (free of charge) when I thought there was still a problem with our oven.... which there wasn't ... it was my error. I highly recommend his service!! I rate him a 10 out of 10 !

Alex and Billie initially came out to fix my washing machine (do NOT wash your dog beds at home people!). They were so kind and knowledgeable, showing and explaining the process while answering my questions. My washer was back in action within an hour.
They ended up coming back the following week to look over and clean my fridge, dryer, and washing machine.
No pushiness, recommendations were made and I never felt pressured about anything. I will definitely be sending more business their way. Thank you!

So in an unfortunate stroke of poor luck, my washer stopped working after a couple months of my drier not functioning right. I called CitySide and they were at my home the next day. They explained what had occurred in a way thay was easy to understand (both caught on fire at separate times but that's besides the point) and gave me honest advice that was genuinely in my best interest. Efficient, kind, and trustworthy. Service of this quality is almost as rare as your drier heating element catching flame and welding itself back together!

Bob was great to work with. He explained the fix in great detail and was professional and had excellent communications skills.

Mark was very professional and upfront. Immediately addressed our issue and showed up the manufacturer defect that caused our problem. Would highly recommend him

My oven stopped working. Mark explained that the oven ignitor needed replacement. He was professional, curteous and answered all my questions. I would recommend him to anyone.

Brent arrived on time. He quickly diagnosed the problem with my snowblower and made a temporary repair to get it running again.
Brent was clear with his explanation and offered me several repair options.
He did an excellent job and I will not hesitate to reach out to Sears Home Services if needed in the future.

Ruben, the technician, was prompt, courteous, and thorough.

However, I had horrible problems communicating with the scheduling service. I could not verify my identity because they sent text messages to my landline for ID. Other text messages came to my mobile phone, such as this survey.

It was nearly impossible to speak with a human. I managed to do that on two occasions by trying multiple times. They were unable to solve the problem.

Because of the scheduling and communication issues, we will NOT purchase appliance warranties from Sears in the future.

The refrigerator still doesn't work correctly. After 3 service calls and multiple part replacements, it will NOT make ice, the freezer won't cool below +25 deg F. I'm going to need to have the refrigerator replaced. We'll see how smoothly that goes.

You never expect to need service when you buy an appliance. Sears did honor the extended warranty I purchased (so far), but cutting corners on customer service (AI only) ruined my experience

Jay F.

The process was easy and Brent did an excellent job of fixing our lawn mower. He went above and and beyond to explain everything in detail and was pleasant and courteous.

Bob, the Sears appliance repair technician who service my dryer, was outstanding from start to finish. He brought a genuinely friendly and approachable personality that immediately put me at ease, and it was clear he takes pride in both his work and his customer interactions. He's exactly the kind of technician you hope for. Highly recommend!

My oven wouldn't get above 385. I called Sears Home Services for an appointment. Mark was great on communication, was professional, was able to come a day early, and knew what the issue was with the oven right away.
He had the part in stock and was in and out in about 1 hour. Oven works great now. thank you!

Don’t use them they will give your number out. I told the people on the phone I was all set and I would get my husband to fix the problem. I have gotten 4 calls in 1 day ….