William C. Fox Heating & Air Conditioning

DO NOT UNDER ANY CIRCUMSTANCES WORK WITH THIS CONTRACTOR. I had an AC unit installed less than 3 years ago. I called Bill Fox to request a service call to find out what the problem is. Mind you, I was still under warranty. Although my home was certainly not too far for Bill Fox to travel to to make his money, it was now suddenly too far to travel to for a repair. So, he forwarded my information to a different technician, who called me back to set up an appt to come out. I never called this company or dealt with this company before, but the way I saw this situation, I was under a 10 year warranty, so I should not incur any cost. Boy was I wrong. This company went ahead and billed me for a diagnostic call and Freon. All of that although they were not able to even locate the leak. We contacted Bill Fox to make this situation right because he sold us the unit, made lots of money off the sale of the unit, but decided to dishonor the warranty and NOT repair the unit the way it should have been. You will be VERY, VERY sorry if you ever deal with this deceitful man and company. Very dishonorable and not at all concerned about customer service, or tarnishing the TRANE name. I have reported him to the Better Business Bureau, and I am in the process of filing a claim with the Department of Consumer Affairs where he is licensed as an HVAC and Home Improvement Contractor. PLEASE, PLEASE beware of this crook!!! DO NOT ALLOW HIM TO PERFORM ANY WORK ON YOUR HOME. HE ONLY CARES ABOUT MAKING MONEY....NOTHING ELSE. YOU WILL BE TERRIBLY SORRY. THERE ARE PLENTY OF OTHER REPUTABLE A/C/HEATING COMPANIES OUT THERE WHO CARE ABOUT THEIR CUSTOMERS. I WISH I HAD USED ONE OF THEM INSTEAD. (THE ONLY REASON THAT ONE STAR IS RED, IS BECAUSE I WAS NOT ABLE TO POST THIS WITHOUT GIVING AT LEAST ONE START. HE ACTUALLY DESERVES NONE!!!!!)

Was extremely happy with my experience with Fox Heating and Air. Technician arrived promptly and fixed my issue my heater issue pretty quickly. Would definitely recommend!

Matt and Josh were very knowledgeable, friendly, informative and respectful. Bill was also very friendly, professional and informative of all our options. I highly recommend Bill and his team for any of your HVAC needs.