HVAC reviews in Clifton, New Jersey

Our water heater just stopped working without warning. My husband tried to fix it but couldn't. He called his dad for help, who came over with his tools and managed to get it going again - only to have it stop working hours later. That was the last straw. I reached out to this company and they were at our doorstep the following day. A thorough diagnosis followed and the water heater was fixed. Great service.

We had a disastrous experience with our sump pump, which was only 13 years old. On December 18, 2023, it stopped working and flooded the basement. My sister tried to fix it by connecting a new battery she bought at Autozone, but both pumps were still out of order. Then we called Atlantic Mechanical Contractors (AMC) in Clifton, NJ. A plumber replaced the primary pump, which now works fine, but he didn't replace the backup pump, despite my sister's pleas to do so.

The total cost was $1200, which is higher than what a similar part would have cost on the market. The plumber assured us that both pumps were working normally, but this proved to be a lie when we disconnected the primary pump and found that the backup pump wasn't functioning either. It turned out that the new batteries connected to the backup pump had been damaged, indicating a problem with the pump itself.

We replaced three more batteries from Autozone in an attempt to fix the issue, but they were all damaged again. Two weeks later, another plumber came to check on the pumps and diagnosed that one of them was indeed broken. However, when I asked him to inspect the backup pump before his diagnosis, he refused, claiming not to be an electrician.

The question is, how did he know the primary pump was working if he wasn't supposed to check it? The second plumber later confirmed that the backup pump had failed because of a manufacturing defect. Our issues with AMC's service were numerous and frustrating. I spent almost two months making nearly 30 calls, only to be met with delays and unhelpful responses.

I'm still unclear about how AMC can justify their warranty claims when it's clear that they made mistakes during the job. We demand better from our service providers, especially when it comes to critical systems like sump pumps. The backup pump is essential for preventing further damage, and AMC should have taken responsibility for its failure.

In light of this experience, I would advise others to think twice before using Atlantic Mechanical Contractors (Clifton NJ). How can a company expect to satisfy customers when they're so clearly unwilling to take ownership of their mistakes? What steps should we take to protect our rights in such situations, and is it worth pursuing further action?

I'm still seeking answers to these questions, but one thing is certain: AMC's service was anything but satisfactory.

Paul exemplified exceptional customer service and quality workmanship, knowing exactly what needed to be done. His team worked efficiently, ensuring a safe and spotless process throughout the entire project. After installing a new AC, I requested assistance with some plumbing issues, which Paul handled promptly and professionally. He was meticulous about protecting my home and hardwood floors, making him a standout in terms of care and attention to detail. I wholeheartedly endorse Atlantic for reliable HVAC and plumbing services.

We encountered a faulty central heating system, but scheduling an appointment was a challenge due to peak season demand. All quotes we received were excessively high, leaving us feeling taken advantage of. The only company willing to offer a reasonable price caught our attention.

Their technician showed up promptly and took the time to clean his shoes before putting on clean covers, demonstrating respect for our home. He efficiently restored our heating system, displaying skill and integrity as a contractor.

We're extremely satisfied with Atlantic Mechanical Contractors' response to our emergency situation. Our old colonial home, built in the late 1800s/early 1900s, experienced a huge leak after a carbon monoxide alarm went off – we needed prompt repair. The dispatcher, Zack, understood the urgency and sent two contractors within 2 hours to assess the damage.

Both units were deemed defective: the hot water heater was replaced on the same day, but the steam boiler required extensive repairs due to its age and confined spaces in our home. A complete replacement unit couldn't fit through our doorways or stairwell, so they ordered a new one, built it with new copper pipes and shut-off valves, and installed it over two work days.

The initial estimate was fair, and we appreciated transparent communication about additional labor costs throughout the job. The team – led by Omar, Moses, and Adam – worked professionally and completed the installations ahead of schedule. Notably, they even made a Sunday call to re-ignite our water heater's pilot light. Their service and quality of work exceeded our expectations. We strongly recommend Atlantic Mechanical Contractors without reservation.

I recently had my aging heating and cooling systems fail on me, leading me to decide they were due for replacement. After getting quotes from several contractors, I chose Atlantic Mechanical for their competitive price and timely installation.

Zack was a standout in terms of responsiveness - he got the work started right away when I needed it to. The technicians who arrived at my house were courteous and diligent, taking care to remove the old system and install the new one efficiently.

I was also impressed by Adam's patience with me as I had many questions about the process. Overall, I'm grateful for choosing Atlantic Mechanical. Their price is hard to beat, but what really sets them apart is their excellent service - if you need HVAC work, I highly recommend giving them a try.

Ala delivered top-notch work. He went above and beyond to resolve the bathroom's water issues with patience and expertise.

I recently had Atlantic Mechanical Contractors of Clifton, NJ install a new blower motor in my furnace, along with a humidifier, UV Light, and smart thermostat. The work was completed remarkably quickly and efficiently. Al and his partner ensured that I and my wife were familiar with all the systems before departing, leaving no mess behind. They were courteous and respectful, treating us like valued customers. Their professionalism and attention to detail are noteworthy.

The staff provided top-notch service, with friendly workers who completed the job quickly and efficiently, leaving everything tidy afterwards.

Al, Gus, and Zack did an excellent job, showcasing extensive knowledge and delivering quick solutions. Their professional work is definitely worth considering.

They responded to my emergency call after hours and sent someone over within a couple of hours - very reliable service.

These guys are top-notch pros, did excellent work at a fair rate, and got it done quickly. Thanks again, AMC.

This guy is a lifesaver - got our heating sorted and we're warm at last!

Our family member had excellent plumbing service from this company in Clifton, NJ - highly recommended.

My old furnace died on me in the dead of winter. I got a fast estimate from Atlantic Mechanical and they were in to install the new one the very next day, which was a huge relief – thanks for the great service!

Our usual maintenance team couldn't respond fast enough when a boiler failed at our church, leaving us with no heat for Christmas Eve services. Unlike previous contractors, Atlantic sprang into action promptly. Their team put in overtime to ensure the sanctuary was heated for our special event. We're grateful for their swift service and attention to detail. They truly went above and beyond, making it possible for us to host a successful holiday service.

The technician from Atlantic Mechanical Contractors was extremely professional and courteous. They clearly communicated the issue, presented reasonable alternatives, and avoided pushing for extra work that wasn't necessary.

I needed boiler repair in Clifton NJ and they arrived promptly. The work was done efficiently, leaving my boiler operational again.

Here's a rewritten version of the customer review:

Hired them in Clifton NJ and had a good experience. The HVAC crew did a decent job with my boiler repair, arrived on schedule.

I'm extremely satisfied with the work Atlantic Mechanical provided. They upgraded my outdated HVAC system, resulting in a significantly improved living space. The quality of their work is top-notch, and their professionalism was outstanding.

I've had a consistently good experience with Atlantic Mechanical for both heating and cooling services, thanks to their reliability, expertise, and dedication to customer happiness.