HVAC reviews in Dover, New Jersey

Air 1 was great!! We had just moved back to 45 Knollwood Drive, Morristown; from London and our furniture arrived, but he house was VERY HOT and the air was not on. I called early morning on a Saturday and also posted on your site that we needed and emergency call out to get our air up and running. Your technician arrived and pinpointed the problem and made sure that our system was up running before he left. Which was a HUGE relief and made moving in much easier.

We have been Air 1 customers for 15 years, but now no more. We installed our first central air unit in 2009 and it consistently caused problems that cost us thousands of dollars to address. We replaced the entire unit in 2015 for apx. $10,000 and that unit has caused us many issues as well. Yesterday, we paid more than $700 to install refrigerant that did not fix the issue. The company then wanted us to pay an additional $800 to do a leak test to discover the leak and then pay another $700+ to reinstall the refrigerant that was installed one day earlier. When I expressed frustration that we have been loyal customers for 15 years and have spent thousands in maintenance issues they were unsympathetic and took no responsibility for the shoddy products they installed. It’s clear to me that their products are poor quality and they make their money on endless maintenance calls. When I attempted to address this issue in a reasonable way I felt I was being gaslit. No manager spoke with me and they refused to make any concessions. Very disappointed. Buyer beware! Learn from our very expensive mistake.

** Adding to this review because I now see the company's response below. This line is 100% inaccurate: "Recently, the client called for a service, and our technician found a refrigerant leak. We provided several estimates for repair and a leak test, but these options were declined in favor of a temporary refrigerant refill." On the contrary, the technician who arrived (who was polite and nice) simply said we are out of refrigerant and told us he was refilling it. After that was complete, he later said if it does not work the next step is a leak test. The next day, when our A/C was still not working, I asked (not "demanded") that we get a refund/credit for the previous day's $770 service so we could pay for the $800+ leak test. This was refused, which is why I am posting here and am so adamant that the facts are straight. I normally do not post reviews -- and when I do they are typically positive. It's hurtful that they claim I am being unreasonable and am "demanding a refund." I just stated that I have been a customer for 15+ years, have paid them at least $25,000 to install two new systems and to address multiple maintenance issues and reached my breaking point. I continue to feel gaslit and unvalued as a customer and want to ensure that other customers don't have a similar experience.

We contracted Air1 to install a mini-split system. Installation was quick and clean. The workers were great and professional. I gave 4 stars because there where two issues we encountered from the install that needed to be corrected. The detail isn't necessary, suffice to say when the issue was brought to their attention, they responded and corrected it to our satisfaction. The system has since worked better than expected in cooling our house. Would recommend and actually already have.

Replaced old furnace/Central air with a new, efficient system; split one large zone into two.
Very happy with my selection of Air1. Estimator took plenty of time understanding our needs and requirements and seeing what had to be done. Price was very competitive. Installation crew was punctual, neat and professional. Building inspectors remarked that it was a very nice job. Back office was always available for any questions or concerns I had.

The exceptional service provided deserves the highest praise. Every detail is carefully considered to ensure a comfortable experience. It's clear that customer satisfaction is a top priority. The dedication to excellence truly sets this service apart. It's a pleasure to recommend such a remarkable experience.

The while Air 1 team was great during the process! From the time Will (the owner) came out to do the estimate for our central air project, all the way to the final day and explanation of how the system works, they made it painless and easy. The installation crew was professional, polite and timely.

They managed to check off all the boxes on what we needed done and were transparent on expectations, costs, etc. I'm glad we choose them over the two other companies we were considering.

Thanks again Air 1 team!

A pleasure to work with A1 from start to finish. Scheduler Lauren was friendly and helpful in explaining our options and getting us on the schedule quickly for HVAC maintenance. Technician Joe was timely, thorough, and knowledgeable. Price was much more reasonable than the company we’d previously been using. Highly recommend!

Back office staff is great. Technicians come when they say they will, get done what they say they’ll get done.

I am very happy to write a review about Air 1 HVAC LLC. I have a wall unit heater that is over 20 years old. Three other companies have been to my house and they were not able to repair the heater. Air 1HVAC came in took a look at the heater and with their vase experience with HVAC units observed the unit, saw a problem and fixed the unit. In the passed I was told the unit needed to be replaced and that was with a high cost. Air 1 HVAC, very professional, fast and worth every penny for their service. The heater is working beautifully to heat the entire basement. Air 1 HVAC came right in time with these dropping temperatures.....Thank you for a job well done 👍🏾!

Another professional and efficient visit today at my home by Air 1. Jose was on time and completed the check up on our gas boiler in a timely manner. Jose also took the time to explain what had been completed during his visit. We have been very satisfied customers of Air 1 for seven plus years now and I highly recommend Air 1 for all HVAC and other in house equipment.

Mr. Diaz was fantastic. He explained everything wonderfully and was a pleasure to meet.

So disappointed as Air 1 (and the owner - Will) were wonderful when we first started using them. We have had yearly maintenance contracts since 2019. Sadly, they do not offer the kind and attentive service they once gave. In fact, my interaction with one of the representatives today was downright hostile and I severed all ties with Air 1. I can no longer recommend them. Customers seem to just be a number and service crews are interchangeable - no consistency.

We’ve used Air One for servicing our central air conditioning for several years and have been very happy with their service. It’s very easy to schedule appointments, they are very responsive and I have found every technician they’ve sent to be very professional and pleasant. This year we had Marcos do the service and he was a total professional.

Great service from Air 1! My AC went out today (7/30) and I called for service in the early AM and while they were already fully booked for the day, they told me they would call if anything opened up - they called a little after 12:30 with an immediate opening and arrived about 20 mins later and did the repair. Excellent service and communication and very much appreciated!

Replaced a 25 year old A/C system in a day which was done in a neat and professinal manner. Very pleased with the installation and customer service. Air handler blower failed in 4 years (common problem) and part was covered under manufacturers warranty. Air 1 stepped up, got the blower and replaced quickly and performed maintenance at the same time. I highly recommend Air 1 as they are knowledgeable, professinal and local.

I was having an issue with my furnace belching soot. I called Petro at 3:00pm.
They said a rep would be here between 5:00 & 8:00pm.
He arrived around 7:30 & worked until 9:30. Fixed it & cleaned up!
I am very satisfied. Thank you, Petro. This is why I have been a loyal customer for over 40 years!

Petro did a great job! They came out right away to give me an estimate. And then got me in the schedule a week later for my air conditioner. Very professional.

Petro cancelled my cleaning for the fourth time and I’m done! With each cancellation they give a new date a few days later and they say that the new appointment will be held guaranteed. The rep gave me her phone # and said I could call if I had any problems. Well she was the one who called to cancel this morning. Im done!!! This kind of service is unacceptable!

Don’t buy into the auto delivery, one year contract scheme. They give you a ceiling price which sounds great, but now they are charging a ridiculous amount for my oil. Sometimes a dollar more than the market price and I can’t do anything about it! I won’t be renewing when my contract ends.

I've been a customer for 33 years and the service I received was unexcepable. I made an appointment back in late summer and was given an appointment for December 13 between 12 and 3. I took the day off so I could be there between those hours but the technician never arrived until 8 that night. I do not blame this on the technician, Frank the technician who came out did a wonderful job. I blame this on the management that schedules these technicians to do their job I was given several excuses and was lied to the second time I called. I will be looking for a new provider. I see that my loyalty does not mean anything to regional oil

Our family loves Petro! They are always compassionate, helpful, knowledgeable, and get the job done well. We just had a company come out to sweep our chimneys and had a horrible experience. Petro fixed their mistakes, and recommended a proper chimney sweep. I trust Petro because, time and time again, they earn it. I highly recommend their variety of services, you will not be disappointed!