Fortress Plumbing Services

I recently contacted Fortress Plumbing Services and wanted to share my experience so others can make an informed decision.

From the start, the company appears to operate more like a call center than a direct plumbing service, which wasn’t clearly communicated upfront. When the technicians arrived, instead of focusing on the specific repair I requested, the conversation quickly shifted toward recommending multiple replacements that I did not need.

After doing my own research, I found that the parts they quoted—around $1,800—can be purchased from common retailers like Amazon or Home Depot for under $200. When I declined the upsell and asked for the specific repair I originally wanted, they were unwilling to proceed.

In addition, there is a $175 service fee just for the visit and assessment, which does not go toward any repair work.

I ultimately hired another professional who completed the job at a much more reasonable cost.

My advice: shop around and always ask for at least a rough estimate before scheduling a visit. If a company is unwilling to provide one, that may be a sign to explore other options.

I was nervous about the cost, but they were upfront and honest from the start. No surprises. They even gave maintenance tips for the future. Great experience from start to finish.

Honest and reliable plumber. Fixed a clogged sink drain in our kitchen and cleaned the P-trap. Very neat and professional work. Would definitely call again for any plumbing problems.