HVAC reviews in Freehold, New Jersey

They responded quickly after my call, but their customer service was lacking. The staff seemed completely uninterested in being friendly or helpful over the phone. What's more, they incorrectly diagnosed a major issue that turned out to be something much simpler - the gas hadn't been turned on yet.

Rich has taken care of my heating and cooling systems for years. When I replaced mine back in 2013, his professional knowledge helped make the switch seamless. Thanks to a buddy's recommendation, we're sticking with him – let's keep Rich working for as long as possible, haha!

I called just before 5pm on a Friday when my AC stopped working in the afternoon. They responded quickly, arriving at my place within 30 minutes of receiving my call. The repair was done efficiently, with everything fixed within 90 minutes of initial contact. Exceptional service from D&R - I wouldn't hesitate to recommend them.

Rich installed a new humidifier and did a great job. He's very professional, answered all my questions, and his price was fair. I'm happy with the service and will likely use him again.

This contractor is the only one I'd trust to handle my HVAC needs. He's a straight shooter with impeccable integrity, taking genuine care in every project he undertakes. If you're considering alternatives, don't bother – this guy delivers top-notch service without pretension.

Rich responded quickly to our heating issue, getting parts and fixing it fast despite a weekend delay. He navigated a tricky warranty claim process with a reluctant supplier, coming out on top. We highly recommend Rich for his reliability and expertise.

Rich fixed a broken AC with a simple capacitor replacement. He got it done quickly and did a good job. The price was reasonable. Rich didn't try to sell me anything extra, which is refreshing. I'm happy with his service and will use him again.

I reached out to Rick in the morning, left a message before 8 am, and he arrived at my place by 9 am. He fixed my broken A/C within an hour after it stopped working the night before. I'd highly recommend him - his reliability, friendliness, and integrity make him stand out as someone you can trust.

Rich saved me money on the repair by handling the issue with the original installer, who was unhelpful regarding the warranty. Rich checked my coverage and explained what was wrong in a clear way. He's very trustworthy and reliable.

Called in on a Sunday during a snowstorm, I got a call back within half an hour saying he'd arrive in a couple of hours. I managed to get the furnace working before then, but ended up using him for a maintenance check anyway. The inspector found some minor issues that hadn't been looked at in five years - all were fixed promptly and at a fair price. He didn't try to sell me on an annual service plan; instead, he said it wasn't necessary. Overall, a solid experience with good value. I'll likely use him again for future needs.

Very thorough and efficient work done by Rich, who provided excellent customer service. Friendly, responsive, and reliable, he ensured the job was completed on schedule and within budget. A trusted professional with whom I've had a long-standing relationship - couldn't be happier with his services.

I've hired Rich multiple times in the past, including for his recent AC installation job. He delivers solid results, engages with customers, and maintains a high level of professionalism, making him an easy contractor to collaborate with.

I recently cleaned out my air filter and double-checked the installation date - I couldn't believe it's been over 11 years since 2011, when I got a brand new unit with all three functions: air, heat, and air cleaner. It looks like they did an excellent job back then, as everything still runs smoothly without any issues, no service calls needed whatsoever. Fingers crossed I don't ruin the streak! Thanks to D&R for doing such a great installation - looking forward to my next appointment for routine maintenance.

Rich converted my old furnace to baseboard and radiant heat, which has been a game-changer for my family. My wife loves it and we're saving a significant amount each month - over $100 on our bills. The new setup has greatly reduced our allergy issues, especially with the kids. In fact, the old hot air furnace was brutal on our allergies. Rich also split the AC into two zones, upstairs and downstairs, another $100 off our electric bill. On top of that, D&R handled all the paperwork and secured a rebate of $1500 from both the electric and gas companies. I highly recommend them to anyone in need.

Rich from D&R was top-notch. His quick response saved us from a chilly night with our non-functional furnace, even in freezing temps. He arrived promptly and did a tidy job, leaving us feeling satisfied and grateful for his expertise.

I called the service company yesterday at noon, hoping someone could fix my air conditioning within a day or two. To my surprise, a technician arrived three hours later. He quickly diagnosed the issue and got the unit working again just 40 minutes after that. The service was impressive, and I'd highly recommend this company - thanks to the tech who did such a great job!

Rich installed my American Standard High Efficiency system back in December 2011. I'm thoroughly satisfied with the setup. Every autumn and spring, he performs a thorough check-up to maintain it. He's always fair on pricing and professional during those inspections, addressing any issues that arise. Most recently, in May 2015, he warned me about failing capacitors that could've caused major problems down the line – for a few dollars' worth of maintenance, I avoided hundreds of repair costs. This experience showcases Rich's integrity. I highly recommend him and his work.

I recently had a furnace issue that required attention. The technicians from this company arrived promptly and completed the repairs in a highly skilled and professional manner. I was impressed by their transparent pricing policy and the quality of work they provided. Unfortunately, finding a reputable contractor who balances honesty with excellent craftsmanship has become increasingly challenging. In contrast, my previous experience with another company was quite disappointing, leading me to seek out D&R Heating and Air.

Upon reviewing all 8 reviews, it's surprising that their overall rating is only 4.8 stars, given that every single review is a 5-star testimonial. Despite this minor discrepancy, I wish the best of luck to D&R, as they seem to be doing something right.

They did a great job from start to finish. The first call was answered promptly, and they came out the same day to diagnose the problem. The tech explained everything clearly and walked me through my options, which helped me make an informed choice. I appreciated being kept in the loop throughout the process. Overall, I'm very satisfied with their service and would highly recommend them to anyone looking for reliable help.

Rich delivered top-notch service. Given the current state of customer communication, it's impressive he followed through. The work was done at a reasonable cost, and I'm grateful for the experience. With their performance, they've earned my trust, and we'll likely rely on them for future maintenance tasks, including our air conditioning upkeep.

We waited until winter to review our new system because I wanted to test its performance in various weather conditions.

Our AC (original) finally gave up during the two hottest weeks of summer 2017, leaving us vulnerable to exploitation. We met with several contractors; some were pleasant, but most were only interested in making a sale and didn't bother calling us back. Rich was the first person to follow through and visit us. He's one of the few who actually checked in after the initial meeting to see if he could answer any more questions.

Rich wasn't pushy, and I was impressed by how patient he was with my numerous queries. He provided direct references when asked, which showed the strong relationships he'd built with his customers over time. Unlike other contractors, he didn't try to upsell; instead, he recommended a basic unit that would work for us. We were interested in upgrading, and he helped us find suitable upgrades without being too pushy about selling more expensive options.

Rich was meticulous in calculating the cost of the units to ensure they were correctly sized. This alleviated my concerns after dealing with many contractors who pushed oversized units. Upgrading our thermostat required some research on his part, but it ran smoothly throughout that frigid winter. He also upgraded our AC drainage lines during installation and replaced the outdated ductwork for both our furnace and hot water heater.

I wasn't an expert in HVAC, but I was struck by how tidy and professional the installation looked. The quality of the work was evident, even if it took a bit longer than expected to complete. Rich kept his workspace spotless, and his assistant Joe fixed small holes in the drywall where necessary. Communication was always excellent, and he responded promptly before, during, and after the job.

Our local building codes are notoriously strict, but the inspector didn't find any issues with the installation. We passed inspection on both the AC and furnace without problems. Rich helped us navigate the CoolAdvantage reimbursement process, ensuring our selected components would be eligible for reimbursement. His guidance made the submission process much easier. Our AC performed flawlessly last summer, and we experienced no issues; we were even able to keep the house comfortably warmer than previous years.

I'm grateful to have worked with Rich. I trust his abilities and know that any future issues will be handled by someone capable. As a homeowner who's made numerous improvements, I wish every contractor had Rich's level of integrity and craftsmanship. Thank you for a job well done.