Coastal Air Conditioning, Inc.

Very professional service. They walked me through all available solutions to fit my budget. Went above and beyond by trying to fix the issue themselves, rather than pushing sales. Completed the job on a weekend afternoon, accommodating our schedule.

I had an issue with my air conditioner - water was leaking both outside the drip pan and inside, filling it up. A technician came to investigate and told me my system was too big for my space. He suggested I needed a system tailored to my square footage to stop the leaks. I wasn't convinced without getting another opinion, so I called another smaller HVAC company based in Middletown. They sent a tech who quickly found that the pan inside the unit below the condenser coils was cracked and ordered a new one. This diagnosis took just 30 minutes - a far cry from Coastal's 30-minute diagnostic fee which they wouldn't refund after misdiagnosing the issue.

Coastal is a top-notch home services provider that delivered exceptional results. I needed urgent assistance with a buzzing furnace, and they promptly scheduled an appointment within 24 hours. Technician Jesse arrived at my doorstep, displaying excellent manners, courtesy, and expertise. He efficiently resolved the issue, verifying the system's performance multiple times to ensure all was well. The service was fair and accommodating, making it easy to do business with Coastal again.