HVAC reviews in Hillsborough Township, New Jersey

Ron did a great job with our furnace. He was very courteous, knowledgeable and neat! We have always had excellent service from Fras-Air!

Kyle was here today for a maintenance visit and very efficient, informative and friendly, just like always.

I'll always be loyal to Fras-Air for coming to my house on Dec 23 a few years ago to fix my furnace when my (now former) service company told me "they could get there in 3 or 4 days". Meanwhile it was 10 degrees out, but Fras-Air saved the day!

Excellent service by Brandon and Jayven. Timely, knowledgeable and professional.
Service manager Mike - very responsive.

Dealing with the call center is a nightmare, unresponsive, convoluted and unable to understand the 'english.' No further comment on the call center.

Thanks Mike, Brandon and Jayven.

As part of our routine maintenance. Service Technician was Gustavo he was very timely, polite, and very patient as he explained the status of the system to us. I have confidence in the work that Gustavo has done the manner with which he has done it, and will not hesitate to ask for him in the future.

My only complaint is with the maintenance contract services back office at Fras Air (technicians are great, the contract services department has been another experience). The last time they were here I found out I was being overcharged for more than six months and they could not reimburse me for the overpayment, even though it was their error. Read your contract carefully before signing and check the charge every minth to make sure it matches the contract would be my advice.

Gustavo Torres did a great job with our unit and he also cleaned my heater in the basement even though he was not scheduled to do that. Very knowledgeable, personable and respectful. Thank you!

I wanted to update and lower my satisfaction rating. While the te h did a good job his company continues to up its rates and restrict what the tech can and cannot do during a call. A week or two after writing a glowing review for the tech, the issue that was worked on recurred. I was informed that the issue goes beyond the “service contract” and is not addressable in the included service check up. Not too long ago this would have been. I then called the office to speak with the rep and they would not connect me. I wanted to speak with the tech who would be familiar with my issue. Called a second time and spoke with the rep. I was told a supervisor would contact me within a day or two with an estimate (quote) to resolve my issue That was over a month ago. No follow up. My system still has the unresolved issue and when it occurs I think about how disappointed I am in the company’s poor follow up.
This not directed at Gustavo - who was the tech. He did a good job.

My furnace would not kick on. Called first thing in the morning and two techs were at my house by 10:15 am. Diagnosed and repaired quickly. Extremely knowledgeable, professional and timely. I highly recommend.

Had a new furnace and a/c installed and couldn't be happier with both the quality and the speed of the install. Frank Meshach who was assisted by Edwin (didn't get his last name) arrived at 8:30am, assessed the area, both in the basement for the furnace install and outside for the a/c condenser, told me that it was a pretty straight forward installation and should be done by 2 or 2:30. He was dead on accurate. Frank, Edwin and a 3rd assistant that installed the thermostat were gone by 2:35pm.

Gustavo was amazing explaining the system to me while he was performing maintenance for my furnace. He was very professional, friendly and knowledgeable! I would definitely recommend Gustavo to anyone and would like to use him for future services in Spring!!!!

Jason A was amazing. Our hot water tank suddenly started leaking and needed to replaced (cracked inner tank), He was here within an hour and was able to install a new water heater the same day. He was courteous, knowledgeable, and professional, and I felt confident he stood behind his work. He is an asset to the Fra-Air team.

Gustavo came to service our waterboard heating system and was fantastic! He was professional, kind, and incredibly helpful. He took the time to answer our questions and even gave us some tips on how to diagnose simple issues so we can better communicate what we need in the future. We really appreciate the great service — highly recommend Gustavo!

Had a wonderful experience with Fras-Air and in particular, my technician, Gustavo. I scheduled the appointment over the weekend and Gustavo was at my house on a Monday afternoon. He was very friendly and proficient in his inspection and offered some helpful tips on maintenance and upkeep for the upcoming winter season.

Chris and Matt were thorough and professional. They took the time to carefully inspect our furnace and addressed the important safety issues clearly and responsibly. I appreciate their attention to detail and commitment to keeping our home safe.

My boiler didn’t work after the recent storm, I called fras air and they sent Brandon out. He fixed my boiler and replaced a part that needed to be replaced. My boiler was up and running after his help. I appreciate him very much!!!!

Excellent! Highly recommend!! My technician name was Gustavo. He was on time, knowledgeable and very helpful. He explained what he was doing and suggested additional things I can do to help maintain my furnace. He also took the time to explain all the features of my digital thermometer which I didn’t know.

Excellent service from Gustavo! Professional, friendly, and very helpful. He got our unit serviced quickly and gave us some great tips for keeping it efficient. Will definitely be using them again for our seasonal tune-ups

We came home to a burst pipe at 9:30 pm on 2/7 and Fras Air was able to send someone out between 9:30 pm and 12 am. Our plumber, Jason Atwell, showed up just 15 minutes later and immediately got to work. Jason worked quickly and efficiently understanding that we have a baby at home. Jason answered all of our questions with repairing the pipe and discovered that our water heater was also leaking. After the pipe repair, Jason was able to give us quotes on the spot for replacing our water heater and reviewed the steps needed to be taken to get hot water back in a timely fashion. We are very grateful for the work Jason did and cannot recommend him enough.

Services: plumbing, burst pipe, leak repair

Our heat was not working properly...So we called in the early AM and they were here within 4 hrs. I explained to Brandon how the system was working. He diagnosed and fixed the issue in about 20 minutes - now it works perfectly. I highly recommend him and Fras-air!

Another visit from Fras-Air technician, they come twice yearly, one visit for the furnace and one for A/C. Best investment I made. With their maintenance my equipment runs like a charm. they are very thorough while performing maintenance, I had them for a few years now. I recommend them.

Our heater suddenly stopped working on a very cold day, so I called Fras-Air since we have their monthly maintenance program. They were able to schedule an appointment the same afternoon, and they also sent helpful text updates showing the technicians’ location.

Brandon and Andrew were very professional and clearly explained the issue to us. After fixing the problem, they stayed long enough to ensure the heater was running stably. They also explained that the root cause was a pressure switch and recommended replacing it in the future.

We’ve used several HVAC companies in the past, but Fras-Air has been the best. We genuinely felt they care about their customers. Thank you, Brandon and Andrew!

We had a pipe burst after the recent cold spell. Fras came within 2 hours of my call. Jay was fantastic from start to finish. He was friendly, explained each step as he went along, and gave us options to mitigate and fix. We were extremely pleased and I’d highly recommend Fras, and Jay specifically, to anyone needing service or repair. Thanks, Jay, for making a tough situation as easy and enjoyable as you did.