Appliance Repair reviews in Manalapan Township, New Jersey

The company was very responsive to my call. They were able to get the correct part. The technician, Brian, was excellent. He was knowledgeable, courteous, on time and communicative. Very happy with this service company.

Oceanic repair was sent to my by GE to evaluate and fix my water softener. This occurred in July, they came out to evaluate on August 5. Dan told me he knew Ge would replace or have him rebuild the unit hut he would be in touch. In September and October when I haven’t heard anything I called and emailed Dan and the woman who had initially scheduled the appointment. All follow up went without ANY response. I finally called GE to see what was going on, we are now 5 months later and I’ve heard NOTHING! GE informed me that didn’t receive anything from Oceanic Repair until 11/30, when I called GE and they followed up with their contracted repair company. GE informed me they would be sending a replacement unit to me but I’d have to find an installer myself because Oceanic Repair had refused. Now, while I cannot speak to the logistics or details that occur between GE and Oceanic Repair, I can speak to customer service. The amount of time that was allowed to pass by in conjunction with the ignored and/or disregarded attempts on my part to get an update are unacceptable. It would have taken five minutes or less for Dan or anyone at Oceanic repair to say, you’ll be needing a replacement but we cannot install it. That is the type of courtesy that should be given to customers you interact with. I would not recommend their service to anyone.

Jason was super great and efficient!

I have used two other Viking Authorized Service repair people in the past. Was even told I would need a new refrigerator. I contacted Oceanic and they came out to do an initial inspection and returned to complete the service after the parts arrived. The end result is that they repaired the problem 100%. THEY ARE THE BEST!
If you need repairs on Viking or Miele.....Don't waste your time with other service companies.... Even Miele factory service or Viking factory service. And the repair will be cheaper with NO Runaround!

I didn’t mark good value because they were replacing some parts that were under warranty so I wasn’t paying for them. Having said that the technicians were respectful, clean and did their job well the communication with their office was fantastic. I would recommend this company to my friends and family.

from customer Sarise Dweck- Hi-this is this is from -- I have to thank you very, very much. And your company came through very nicely. You said you were refunding me the money. I really appreciate it. I am going to recommend you highly, even though I couldn't get helped at all, but your company stood by your word and took my word and stood by the premise that I asked for. So I, as a consumer appreciate it very much, thank you.

Great customer service with scheduling the appointment. Very friendly and attentive, even helped order the recalled parts and report the issue to the distributor. The technician arrived on time and completed the repair quickly. Thank you!

POOR customer service. After being told by Viking we had to use Oceanic to fix our broken freezer it took 1 week to get someone on the phone to set an appointment due to no answer and no returned calls. Then no available dates to come to us for 10 days. Fast forward 6 weeks, after waiting until 8pm for a repair man that was supposed to show up between 3-6pm, with no call to even say he would be late, he then made the incorrect fix and now we have no working refrigerator too. Now, it is 1 week later and we were told they would not be fixing our refrigerator and that Viking would be sending us free parts. SHAME ON YOU!

Tony and his team were highly professional and skilled repair technicians. They were punctual for service appointments and did a top notch repair on our Viking oven.

Not a reliable or trustworthy company. I had contacted Viking to confirm that our refrigerator was under warranty, and was told it would be covered as long as I used Oceanic (their "authorized" service provider) to do the repair. I have a terrific service company that I've used for several other repairs, but since this repair was going to be expensive I opted to schedule a $165.00 service call from Oceanic. After waiting 10 days I was informed that Oceanic could schedule a NON warranted, 3 board repair for $900.00 a week later, and if that didn't rectify the problem, then they would reschedule a separate "warranted" repair for an additional $1,500.00. Don't bother! I had my original reputable repair company perform the work for a lot less with a full 1 year warranty (no boards needed). I won't be purchasing any other Viking appliances in the future and shame on you Oceanic.

Great experience with Oceanic Repair. Extremely professional - on time, friendly and went out of his way to check not only the repair I called in but to ask if there were any issues with any of the other Viking products. I highly recommend this business!

I want to give Daniel and Oceanic Repair Services an outstanding review. They deserve it. I recently had an issue with ice building up in the bottom of my refrigerator, and then creating pools of water on the floor. I had tried to solve it on my own, by looking at YouTube videos, but was not able to find the issue. So I looked up the registered service providers for my refrigerator model and then started to call.

I called a few companies, and got a few quotes for how much it would cost for them to come out and diagnose the problem. After I placed the calls, I went online to check for online reviews and the companies that I had just called had horrible reviews. So I was very motivated to find a reputable company. Oceanic Repair Services was the only appliance repair company in my area of NJ that had some good reviews. So I gave them a call.

Immediately my experience was different from the other companies. I spoke with Daniel, who was very helpful and asked detailed questions in order to diagnose the problem. At the end of the questions he know exactly what the issue was and how to solve it. He said there was no part that was broken, and that if I was handy he could tell me how to fix it. So, he did and 3 hours of my work later, the refrigerator was fixed.

This is a company that is run with the right customer focus. I highly recommend them. If you need appliance repair this is the company to go to.

I couldn't be happier! From the scheduling process all the way through to the on-site service... just fantastic customer service all around! Jay, our tech, was professional, extremely thorough and very courteous and neat. After the job was done, or so we thought, Jay noticed something else that in the beginning of the job, we thought could wait. When the job was all complete, and he was cleaned and packed up, it became clear that this issue indeed needed to be addressed. He went back to his truck, got all his gear and set up shop again, to fix the issue. All of this at a price that was extremely reasonable, and in fact, less than what I thought I was in store for. Highly recommend!!

Mike is very professional and extremely knowledgeable with Lynx products. He assessed my issue, confirmed with Lynx directly and ordered replacement part. Mike returned to install the replacement part and all is good. Highly recommend Mike and Oceanic Repair Services.

Massively overpriced. Called for quote to fix fridge( non mechanical). They quoted a price for labor that was 300 percent increase from when they were out 1 year ago. Clearly gauging. This was for the exact same repair as a year ago. With all the options you have for repair services, I’d prob find someone a little more reasonable with their hourly labor rates. Repeat business is clearly not something this company is interested in.

I’ve used this company a few times before, as Viking appliances are horrible 🤦🏻‍♀️
But it’s honestly a hit or miss with this company depending on the tech they send you
I only had one good tech and like I said I used them a few times. The last guy seemed like he honestly had no clue. Made us order parts but my husband did a minor adjustment and our appliance works perfectly
The receptionist Melissa is wonderful she has great personality!!

We moved to a new house about six months ago, and were excited to have Viking appliances in the kitchen. However, our oven gave us trouble from day 1- it was EXTREMELY loud. The blower made a loud hum while running, and there was often an associated metallic rattling as the oven was on. You could hear the noise from anywhere in the house, and it was loud enough to be disruptive to dinnertime conversation.

We called another Viking repair company about the issue. They came a total of four times, replaced the same allegedly broken part four times, and did not solve the problem. We felt these technicians did not really listen as we described our problem, and didn't really consider what we were saying as they tried to fix the issue.

After that repair company pointed their finger at Viking, and Viking in turn pointed their finger at the repair company for the problem, we turned to Oceanic.

Enter Daniel- our oven hero! When Daniel was dispatched from Oceanic, he kept us informed as to when he was going to arrive at our house. He was prompt, polite, and respectful of our home. Daniel listened to us describe our frustration with the loud oven. He pulled the oven apart to see the issue himself, and then suggested a novel repair (something the other company did not consider). Daniel stated he would contact Viking Engineers, discuss his proposed work-around, and then get back to us to complete the repair.

Daniel did exactly as promised. Our oven blower now runs nearly silently, and we are so thrilled to have a quiet kitchen. If you need an oven repaired, we can't recommend Daniel at Oceanic highly enough!

I have a 16 year old Viking stove. It needed servicing for a few issues. I contacted Viking and they gave me several numbers. Oceanic was the first to call me back. Their prices are reasonable and their service people are Profesional and knowledgeable. They repaired and replaced the parts that needed to be replaced. I had an issue with my oven bulb and it was difficult to remove.
They promised that they will return and replace the bulb. To my amazement just as they said they returned and replaced the bulb with no additional charge other then the bulb itself.
Thank you very much to the owner for returning and taking care of the issue. My oven works like new and everything is perfect. Thank you Daniel for returning, and Arturo for your great customer service.

Amazing service!
From communication to repair, everything was completed as promised!
Highly Recommended!
Thank you

Viking customer support services/customer relations guided me to Oceanic Repair to address my very serious problems with my high end oven.
This company's technician was so knowledgeable and incredibly brilliant in his understanding of all the details and problems that have plagued this oven and us the consumer . My extreme recommendation to anyone purchasing a “ high end appliance , specifically a Viking , should realize that their purchasing “ a Royals Royce of ovens and should seek out the” Royals Royce “ of service and this is OCEANIC REPAIRS OF MANALAPAN, N. J.. please save yourself years of heartache and money and go to the very best!!
Thank you Viking for putting your trust into this company and thereby guiding our family to it.
In gratitude, we remain loyal Viking consumers!

I would highly recommend ORS to anyone. This was the second time we used them. The first time was years ago, and Dan was the only one to properly diagnose the problem with our oven after several other authorized repair companies couldn't. The second time he was able to fix another tricky problem. He also went back to the manufacturer to urge them to cover the cost of parts that were out of warranty, but clearly faulty. He is reliable, arrives when scheduled, is very friendly, and makes sure the everything is operating as it should.