Appliance Repair reviews in Monmouth Junction, New Jersey

Needed a dishwasher and microwave repaired. The tech Shah called to let us know on the way, arrived on time and repaired both appliances in less than an hour. He was very tidy and went above and beyond by helping us re-seat microwave into cabinet. Highly recommend. We got next day service.

Good repair service!

I called them on a Friday afternoon around 6:00 pm for a problem with a newer model Samsung dryer. We scheduled for 8:00-10:00 am the next day, Saturday. They arrived at 8:25 am, wrapped up at 9:45 am.

They quickly diagnosed the problem with the dryer. They had the parts on hand to repair it immediately, which we authorized.

All told, this is a very professional operation. I highly recommend them!

Excellent service!!! Technician from APL came and diagnosed the problem with my double owen. He said he would return in a couple of hours with the part and an assistant. A couple of hours later, two technicians arrived, quickly pulled out the heavy owen, replace the control board and now everything works fine. Thank you guys a lot!

APL appliance does not stand by their service. We had issues with our Samsung microwave they came out and looked at it twice first Sunday fixed fuse it broke almost immediately they came back and then said we needed to replace the entire electrical board we went through with that. That has now broken again And upon calling them to come back and take a look at it my husband was hung up on when he gave them our zip code. They immediately hung up the phone was no explanation other than 'we don't do service in that area anymore, It no longer exists'...CLICK

Back in January I contracted APL to repair my oven. Vitor came out, ordered parts, came out again to repair. Before he left I told him only one side was working what about the other side. He told me just give it a minute it’ll turn on. I gave it an hour never turned on. I’ve called countless of times. He tells me he’ll come fix it by end of week. It’s now 3 months later and he still hasn’t shown up. Called him a bunch of times and he tells me I’ll call u back. HASN’T. Called main office to be told I’ll send him out to repair and nothing.
There goes $500 and my oven still doesn’t work ;(

I had an issue with service I received on my washer machine and when I called to find a reasonable solution, I kept getting put on hold. Total scam, $280 wasted on a repair that lasted less than 2 loads of laundry.

DO NOT do business with this company. Poor customer service, and took advantage of a senior citizen. My mother hired them because her washing machine broke. She asked their professional opinion as to whether to repair it or purchase a new one. They recommended that she repair it, and she paid a significant sum of money to do so, only to have the machine stop working again weeks later. Her calls were ignored, as was my first call. It was not until my second call that they even responded, and then, without even sending someone to look at the machine, they advised that they have a one-month warranty and since a month had passed, they would not even come look at it to assess whether their repair had failed unless she paid for another service call. If you want a company that will guide you fairly and stand behind their work, strongly recommend that you look elsewhere.

Tried getting my dishwasher fixed, the guys kept postponing the date and never answered the phone. When they did show up, they told me they couldn't fix it and that I would be refunded the $800. It's been 3 weeks and I've never been refunded. I called and they told me my address wasn't on file and hung up on me. Horrible company with worse customer service.

If I could leave a 0 star review I would. I called APL when my refrigerator was making an unusual noise, they were able to come to my house and perform the service the next day. Charged me a few hundred dollars, told me it was good I called as soon as I did to repair my fridge since it could have been a much larger issue had I waited, and said to call back if there's additional issues. The very next day after the service, my fridge was back to making the same noise and leaking water now, so I called back since the issue was misdiagnosed and they could not return to repair the fridge for over a week. 2 days later, my fridge was dead, not cooling, and I lost all my groceries. I called back again to requested a refund since my fridge was in fact NOT fixed as they claimed. The admin team said my refund request was "under review" and they would call me back for an update. After days of not hearing back, I called repeatedly for 2 weeks to understand where they were in the process - no updates were available, they offered to have someone come back out even though it was already too late since I was going to have to purchase a new fridge since the compressor and related issues would have cost more than the fridge itself, they couldn't transfer me to someone in another department handling payments/refunds, no manager was available to speak to directly. Never heard from them again so I had to file a dispute with my credit card company to have my money refunded, and weeks later APL had the audacity to recharge my credit card without my authorization - needless to say they are now blocked and can no longer charge my credit card at all. My coworkers suggested I also report them to the Better Business Bureau (which unlike the misleading reviews on Google, has very negative reviews on this company on their site - wish I had checked there first before using this company).

They came to visit our malfunctioning dishwasher. They could not diagnose it properly, took our money, and never answered our phone calls again. Crooks. Read the reviews here - do not use this company. Another company came a few weeks later; diagosed it and fixed it. Wasted $90 on APL Appliance Repair.

Good communication from office; on time arrival; good workmanship; no parts in inventory-took 2days for parts to arrive; Repairman gave no communication on when he received the parts or when he would install the parts; despite multiple requests, we still have not received a receipt for our payment; to my surprise, on questioning, the repairman expected us to negotiate repair price with him when we received the quote; I have never previously “negotiated” an appliance repair price. Perhaps this was my fault. PSE&G, our usual appliance repair firm (who could not give us same day service for our thawing fridge) does not negotiate. We will NEVER use this firm again.

Stay away from this company no matter what others saying ( maybe their own teams are commenting good) / they are cheaters. They overcharge when you need them and if you over pay they don’t return a dime- call them and they say /“we informed the technical department”.
For a $69 service they asked me $170 and when tech came he said $610 and he will install after 7 days. I gave credit card and he charged me $315 - immediately in few min told him to stop the charges as it’s too much. He said ok but call the company for refund. I called 10 times already and they refuse to refund. It’s greedy. I heard the same story for 2 other residents - they are planning to sue

I called because the water dispenser on my fridge kept dispensing water. Tech came and said he had never worked on that model before but he said he could fix anyways. He opened it up and said he had to order a part and couldn’t fix it that day and would charge me $200 more to come back and fix. He pretty much left my fridge more broken than it was before and all scratched up. Just to look it they charged me $250.
I scheduled for the tech to come back twice and he never showed up. Now I have a more broken fridge and out of $250.
Would not recommend them at all. Pure scam.

When my washer broke down and would not release the rinse water, I called APL. They had someone come out within an hour. The repairman's name was Shah. He found the problem right away and said I needed a new motor. He happened to have the same one in his car so I was so pleased. When he started to install the motor, he discovered the connection part was bad and he had to order that part. When he left, he said it would be a couple of days. In two days, Shah called me and said he had the new part. He arrived and installed everything. Shah was so polite and really explained everything to me. I would highly recommend Shah for any appliance repairs that you would need. He is so prompt and thorough. I am very pleased that I can now use my washer. He also gave me warranties on the part and his work. Thank you again, Shah!

This company sucks! They are 100% not legit! PLEASE PEOPLE do not use them! I unfortunately had them show up at my door after booking an appt with a completely different company called Central Jersey Appliance. I did my homework on Central Jersey and they have an A+ rating with BBB and great reviews. They NEVER said on the phone that they were sending a subcontractor to my home. APL has an F Rating on BBB and tons of complaints!! We had 3 weeks interaction with them and several repeat service calls all to find out that they said they "cannot fix the problem." They are incapable. After much arguing and follow up phone calls - I Demanded my full money back and got it. BEWARE and STAY AWAY from this complete SCAM company. Shame on you APL and shame on Central Jersey Appliance Repair for not sending their own people !!!

Communication with the techs was difficult. They speak Ukrainian, apparently. They came out quickly to diagnose our washer, but then didn't order the correct part. Repeatedly didn't show up or call when they said they would and kept changing times /days. They gave us incorrect information about what was wrong with the washer, and led us to believe they could fix it. But they can't.
So now, after several weeks, our washing machine is still broken and we paid $79 to have the pleasure of our time being wasted and getting frustrated.
Will not be using their services again.

And I know that they read these reviews.
So, APL, we were more than patient with this nonsense. If you want a better review, you are very welcome to give our money back.
Otherwise, до побачення і більше ніколи!

At first the guys from APL came out and fixed one problem on my dryer. Although they didn't see there was another issue at the time. I was very unhappy at 1st, but then the crew manager called me and said to give him a second chance to fix it. I was reluctant to agree at 1st. He was persistent about wanting to fix it right. How could I say no? So they came to my house, diagnosed, and fixed the problem free of charge. In the future I would use them and recommend them.

I had a very poor experience with this company. Firstly the technicians they sent over spent the majority of their time on the phone with someone who was guiding them through troubleshooting the dishwasher. Secondly, they made a mess and did the bare minimum to clean up. After a couple of hours and a large mess they were unable to fix the issue. They said the problem was not with the dishwasher but the garbage disposal. They didn't attempt to fix the issue in the garbage disposal, instead the technician recommended his cousin, what an absolute waste of time and money.

Shah and helper arrived a little late but called earlier to inform me so that was not a problem. Repair to wall oven was done in a reasonable time and the techs were professional and friendly. After the repair was complete they tested their work to my satisfaction. The repair bill, I felt, was fair. I will use APL in the future.

We called APL appliances to come out & repair our refrigerator which was not working. The technician came out, nice guy, but to no fault of his own, he couldn’t figure out why the refrigerator was not working. He took out the control board & moved around a few wires, and the refrigerator started working but he didn’t know how it started or why it stopped to begin with. He told us he believes we needed a new control board. But again, no concrete answers. We paid $70 for this service. I called APL today & told them that I paid for a service but the job in which we called APL for (to troubleshoot & tell us what’s wrong with our 3 year old refrigerator) was not accomplished & that I believe I deserve a refund. A woman called me back, who had zero concept of customer service. She told me there was nothing they could do & that they did the job they were supposed to. I asked what that was & she didn’t have a response. Again, since the job was to tell us what was wrong with the refrigerator, which they didn’t have an actual answer for. Extremely annoyed with this woman & the customer service.

I had an appointment window between 4 - 6 pm. I get a call at 1:30 pm from the technician Shah telling me that he was at my home. I was confused as to why he arrived three(3) hrs. early and explained to him that my appointment time was between 4 - 6 pm and I was not home. He never gave me clearly reason why he arrived so early, but luckily someone was home when he arrived. Showing up three (3) hrs before the appointment time without warning is very rude and inconsiderate of the client's schedule. The technician resolved the issue and was paid by credit card. I noticed that the invoice had one price but the bank statement had another price. It appears that there is an extra charge for using a credit card for payment. We were not informed of this extra charge prior to payment. I called the main number to speak to someone about the surcharge and I was left on hold for about 20 min. Finally, someone returned to the call and said she would take down my information and someone would contact me. I asked her if I could speak to someone and she seemed clueless as to why I was asking her to speak to someone. After a bit of back and forth, she said that she is only customer service and could not give me any other number and that someone would return my call. I didn't believe that I would get a call back, so I just let the matter go. This company has very poor customer service and poor time management. Choose another company, if possible.