Appliance Repair reviews in Old Bridge, New Jersey

I give Astre Appliance excellent review.josh was professional and courteous. He installed a new electric pump for my speed Queen washer. If I need another appliance service I definitely will call Astre.

I had a bad experiences initially with Astre Appliances initially that seemed due to irresponsible employees who were found not capable of proper diagnosis and repairs and could not do the job. But once I wrote the reviews, its owner became aware of the matter realizing an error his employee made. He jumped on this issue himself and corrected within few days. He was found to be very sincere, respectful, responsive and professional . So, it’s not the company, rather irresponsible employee makes an issues sometimes and that is what occurred here. issues corrected by the company manager. I thank you Mike for his professional approach. Thank you

There is another one star review which is the exact same situation we had.

We called for a dishwasher repair and Joshua came, charged us for 100 and made the leaking worse. He said he’ll need to order a part and be back in 1-2 days and we can apply the 100 to the total fees.

48 hours later, we called multiple times, left messages, left voicemails, emailed. Nothing came back, have to look for another person for this now.

I know things can get busy sometimes. And I’m not sure if it’s just we are not a big money they can make out of so we are low priority (I know it is). The least you can do is just tell us that you can’t do thjs in 3 days or a week. So we won’t be waiting on you. Maybe if you are a big problem, they will be more helpful for you. But explore other options before choosing them.

UPDATE: we received calls and they are undergoing phone and messaging changes. Joshua had our dishwasher fixed in no time after getting the part. They also helped fixing an extra issue.

Thanks for helping us.

Josh quickly identified the problem with our refrigerator, ordered the replacement part, and installed it in minutes. The fridge is like new again. Pricing was very reasonable. Highly recommended.

Extremely disappointed, very unprofessional. Called for service on our dishwasher to repair the soap dispenser. Tech told us it wasn't broken even though told him we had seen the spring pop out of the sliding door. Told me to return the part. He replaced the water pump instead. Soap dispenser still doesn't work properly and now all the dishes are wet at the end of a cycle and have to be hand dried. Called them back, a different tech came back, assured my wife that he had it all under control and that he'd call me after he left. 3 days later no call, I finally reached the office after leaving several messages that were not returned. They told me they needed to speak to the second tech and would call be back that evening. 4 days later, still no call, $500 later and our very expensive KitchAid dishwasher is still not working properly. They are very good at accepting payment for a job done poorly and incorrectly and not at all good at correcting the mistakes they make. We will be looking elsewhere the next time we need service, and suggest others do the same.

Michael came to the house today and handled the issue we were having in the way we've come to expect from Astre. Seems there were a number of issues on their end we were not aware of that led to some mixed signals and confusion on both sides. I am happy to say that they are working hard to resolve our issue to our 100% satisfaction and we are happy to recommend them once again.

Great experience overall! We had an issue with our gas dryer and Mike came by and diagnosed it within a few minutes. They didn't have the parts on hand, but Astre was very clear with their communication, came back when they said, and Mike had the dryer fixed in an hour. Easy to deal with, friendly, and got the job done. Not much more I could have asked for. Thank you.

Yes I would love to give a great review, but I feel they ran really short… I chose them on the great reviews, but have to say after starting with them about ice maker not dropping ice. January 10, started with Josh ( yes great guy and thankful for all his effort to rectify issue) but then he broke his foot, so started then with Mike ( yes great guy, but then his sister had new baby , then he was sick then vacation etc) which lead to numerous phone calls leaving them message that it was still broken , then leaking in my basement, then Mike was saying issues with phone service etc.. so I stopped by shop an spoke with Steve, ( yep great guy too, seemed very surprised that the issue was still not addressed/ fixed after a month and half.. so he ordered another part a valve, that Mike had spoke about and had ordered and said it was delivered and he would call and set up appt…never happened so more calls from me...
so Steve ordered it again, never heard from Mike again from that point on Josh came by , changed valve, steamed interior freezer etc now it’s dropping ice. So yes it’s fixed after over 2 months , definitely disappointed with the quality of service , felt like my issue was just thrown on back burner and forgotten about. Really poorly handled, you can’t keep blaming it on phone service issues…

I’ve used Astre Appliance a few times since moving to NJ and every time they come in a timely manner, their diagnostics are on point, needed parts are ordered quickly and they have your appliances in tip top shape. They find the most cost effective way to do the repair & have great recommendations for appliance products, which I really appreciate. Mike & crew are courteous, knowledgeable and professional. I highly recommend this company!

Update:

After a lot of frustration and back and forth, Mike and his team of 4 finally came down here to deliver a brand new machine. Chase even showed us how to use the new machine. They made extra effort to try and make up for all the hassle we've been through. We do appreciate that. End of the day things do come up and we understand that, we just wish there was better communication and that this was handled in a more timely fashion. Leaving 3 stars instead of 5 just because of the frustration and time lapse (2 months later) this took to be completed. Otherwise would've been easily a 5 star review based on todays efforts. Thank you.

Terrible company, worst customer service! It doesn't get worse than astre. This guy had every excuse in the book for not coming to service my washer! Literally ongoing issue and excuse after excuse of why he cant make it that day! Ongoing issue with my washer for a month!!! They don't answer the phone! And simply do not care! "I'll get to you when i feel like it" attitude. I never dealt with a company who dragged a problem out for this long! Please, trust me, do yourself a favor and call a different company!.....no I have the correct astre appliance. Didn't feel comfortable putting my name, the husband of Mrs Abraham's Tennant. My wife has been way to patient with you. Please have this resolved immediately.

I wish I could give more than five stars! Both my washer and dryer broke the week before Christmas. I called in the morning and was given a same-day appointment with a 4 hour time frame. Josh showed up promptly and fixed both washer and dryer in under an hour. He was professional knowledgeable, and left all neat and clean. The pricing was more than fair, and less than I had anticipated. I have used this company in the past to replace my dryer drum and had a similar great experience. This is a special family run company, who are honest and take pride in their work. I highly recommend Astre!

What a great company to work with
Terrific service, prompt, and very fair pricing.
Josh was my technician and carefully explained everything that needed to be done
I would absolutely recommend them for any work needed.
Family business that has an old school feeling to their work ethic
Les

These guys are reliable and honest. I highly recommend them

Astre is the best! Have had them out a few times everything fixed quickly, very professional, and friendly.

Used them for a repair recently.
Technician came out. Diagnosed.
Paid 400ish for repair. Problem still exists and no response via email from the company after 2 weeks post repair.

Will have to issue charge back as Services not rendered / completed.

Should a resolution come to pass, the negative review and/or charge back will be reversed.

Edit: the company reached out to me and a resolution is pending. The issue requires a new washer and will be getting pricing shortly.

The company reached out quickly after this review and made a genuine effort to resolve the problem. That's all that can be asked for.

Calling for appliance repair can be overwhelming to say the least. Sometimes it takes weeks for a repairman to even show up. Well I am happy to give a 5 star review ( wish I could give more). Called for refrigerator repair and within 24 hours Joshua was at our door. He diagnosed the problem ordered the parts and was back in a week. Astre sent a text with price and set an appointment quickly. The price was very fair and service was exceptional. Thank you Astre Appliance and a very knowledgeable Joshua.

Mike diagnosed the issue with my oven in two minutes and had it repaired the next day. I accidentally missed my repair appointment and Mike came that same evening to fix my oven. He was so kind and took time to squeeze my job in after he was supposed to be finished for the day. Mike has fixed many of my appliances in the past and I only have good things to say about him and the quality of his work.

I’ve had Astre come out for repairs twice, and both times, their customer service was impeccable. First time, my oven stopped heating up. I tried to get the screws out and make the repair myself, but they were so stripped there was no hope. Josh came out and actually gave me a discount because he barely had to take the panel off. He was quick, efficient, and kind.

Second time, my dryer stopped being able to sense dry clothes. I ended up realizing that it was still under warranty and Astre totally understood. Josh also came out then and assessed what the issue was right away.

Both times, I called and got an appointment within a day.

10/10, will use them anytime I have an appliance issue in future.

If I could give zero reviews I would ! The communication skills was the worst we have ever dealt with ! Four weeks of countless phone calls , no dishwasher , and a ruined hardwood floor. When promised the owner after four weeks of horrible communication and nothing fixed ; he sent the same repair man ! He did refund the part and blamed it on personal issues , but it was too little too late . Not only was nothing ever fixed but they were a giant waste of our time ! If you want zero communication skills and no follow through , this is your company ! We will never use them or recommend them to anyone ever again!

The technician promptly diagnosed that my broken freezer and provided a fair quote for replacement. He returned within a week to install new unit efficiently and professionally. His friendly service and quick turnaround make this company an excellent choice for appliance repairs.

4/9/25 - Changing my review to 1 star. The part they replaced stopped working within 2-3 weeks. They have been giving me a chase to come back and fix it. I have been told 3 times that someone will be back to replace the faulty part, and I'm still waiting. Now it's been a month and I know that I have been duped. Please be careful when you avail their services.

Had a great experience. Icemaker conked out. Astre worked to fit my schedule. The text system is excellent. Appointment reminders, appointment time window, and technician on the way alerts. Chase had the replacement ordered before he left the house and returned two days later for the installation. One of the smoothest processes I've encountered. Highly recommend.