Refrigerator reviews in Paramus, New Jersey

Good repairing work

they bad and not smart techs

Good response time. Knowledgeable techs.

Excellent Service, Professional Staff.

This is an absolute NO! The worst service ever! Avoid at all costs!

Good company does everything a supermarket needs refrigeration wise

Terrible customer service.

Good company to get you supermarket needs done by

Poor customer service - poor work - please beware!! You have been warned!!

Ice machine repair, it was under warranty but without my permission they charged me on my credit card.

Poor customer service and they do terrible work. Don’t hire them.

extremely terrible, rude company.
Never fixed any problems but charged full everything what they did.

Horrible, shoddy, work. The owner refused to repair properly. Avoid these clowns like the plague.👍🏼

Excellent service and sales. Local, friendly and fast service. They also provide rentals if you're caught in a jam!

Justin was my technician he was great. Very polite and respectful. He did what he had to do to get my businesses fridge back up and running. Thank you!

Unhinged employees work here, beware and use a different company.

I have a food truck, which has a true brand freezer. Before I stopped by coldstat, I have been with couple of vendors and the issue was never fixed. Finally reached cold stat and the technician was able to figure out the issue right away . Finally I got the fox which worked. I wish I would have known coldstat much earlier. I should have saved money and would not have lost some business due to freezer issue.
Thanks Justin for the fix and thank you coldstat refrigeration for the best coordination

I was in touched with COLDSTAT Rep. (John) for four months and just when I was few week away from getting ready to move my equipment. John told me to send him all the information and he would send me a quote.
(1) Send him all the info on.
(2) Followed with a call and text message directly to John cell phone (no reply)
(3) called John cell phone after the weekend on Monday. (no reply)
(4) Tuesday called directly to company office, they connected me to John who was in the office but apparently was not picking my phone call.
(5) HERE IS THE INTERSTING PART (John gets on the phone acting extremely rude. why are you calling me 1000 times, if you keep calling me I am not going to do the job. this is after this person has wasted four months of my time, and additional one more week for just being a lazy and rude person.
(6) he later texted me saying we are too busy and he will not be able to do the job. (not surprised at all).

Then I called the office and ask to speak to someone to file a proper compliant. they connected me to some person (ION) who I think totally not the owner ( not even 0.0000000000000001% of this company. who was even more of a rude person than John is. I guess its clear why this company lacks majorly in customer service department.

I was able to call MNS/Installations.. the person on the phone was super nice. I explained what kind of situation COLDSTAT have put me in, and she was able to get all the info and provided a quote within a day.

Here are some pointer for the owner who was just as rude and pretending to act as the owner. (ION)

1. when customer call next time, response back to them on time.

2. Send your staff for some customer service training and take one or two classes yourself Mr. ION. it will do wonders for your business.

3. google meaning of "The customer is always right".

9 years I have been in the ice cream business and trust that I have called every refrigeration company in the book and none have been anywhere near as capable and reliable as cold stat. I have spent thousands with other companies over the years only to get bandaid solutions (if I was lucky). 3 times I have used ColdStat and 3 times I was extremely satisfied with my service. Pricing is more than fair and they have always come thru in a pinch (even late on a Sunday for an emergency repair)! Thank you Anthony, Oliver and the rest of the crew at ColdStat! Keep up the great work fellas!

Mr Justin from this company is very helpful ,professional ,and has good technical skills. He is very nice guy, polite and generous. Strongly recommended for this guy.

Your driver needs to slow down. Tail gating and speeding, is this how you want your company to be represented?